Newbold Toyota

Bought a used 2018 Ford F-150 with 104,000 miles on it. The truck appeared to be in great shape and was spotless so it seemed to be well taken care of. I purchased a 4 year warranty (engine and transmiss The truck appeared to be in great shape and was spotless so it seemed to be well taken care of. I purchased a 4 year warranty (engine and transmission) since I've never owned a Ford. Within a few days of owning it the check engine light came on. Had AutoZone check the OBD code and got got the P-0430 (bad catalytic converter bank 2). The printout from AutoZone and O'Reilly's (FixFinder) both show this code to be a powertrain problem. Called Newbold and was told that this was not covered under my $3745 warranty. One of two things happened with this vehicle before I bought it, either the previous owner cleared the OBD code or the dealer did. In either case I feel as though Newbold, at the very least, should have offered to make the repairs at cost. I am now upside down $7,000 - $9,000 to get rid of the truck and $3550 to replace the catalytic converter and O2 sensors. I will never do business here again! More

Have a 2024 RAV 4. Want to keep a long time so I change oil every 5000 not 10000. Took in for for 10000 mile oil change. Got home and later in the day found 1/2 qt of o Want to keep a long time so I change oil every 5000 not 10000. Took in for for 10000 mile oil change. Got home and later in the day found 1/2 qt of oil on garage floor. Had to drive back to dealer and wait 30 minutes for them to tighten bolt left loose, top off oil, and clean undercarriage. Unbelievable their technician left the oil change bolt loose! Manager apologized but we could have done serious damage to our vehicle if we had been running errands, left on a trip, or didn't notice the puddle on our garage floor!! More

Went in for burned out light and drove in the garage…waited a couple minutes for service to come out and that didnt happen. Went inside and talked to guy in middle of the techs (short guy with no garage…waited a couple minutes for service to come out and that didnt happen. Went inside and talked to guy in middle of the techs (short guy with no personality). He wanted to charge me $189 to fond the problem for a burned out low beam headlight. NOT COOL! Between them overcharging me and his arrogant attitude, not going back! More

Worst service department I've ever worked with. Months ago the service department recommended an exhaust service for over $3,000. After balking at this price I shopped around and the local Meinek Months ago the service department recommended an exhaust service for over $3,000. After balking at this price I shopped around and the local Meineke fixed the problem for $345. I then called to inquire as to what made the cost over $3,000 and they insisted that was the price. After pressing, they admitted they could use after-market parts and probably get the price down to $1,200. Upton then admitting I had already fixed the issue for $345, I was told "Oh, well that's because we don't have welders." THEN TELL THE CUSTOMER THAT! TELL THE CUSTOMER you're ill equipped to fix the problem in a cost effective manner! But still, against my better judgement, I decide to give them another chance when I start having issues with my trunk not closing. This fix costs over $500, hours of missed work and required no less than THREE SEPERATE VISITS to the dealership in which I was consistently misled only to have them admit this when I was pressed. All this concludes in them telling me that their repair shouldn't require a reprogramming of my trunk remote. Yet here I am weeks later and I was lied to yet again. After bringing my car in specifically to get the key fob reprogrammed to the new locking mechanism I overpaid for, I was assured it was not necessary. You guessed it, weeks later my key fob still does not unlock my truck. Absolute incompetence by this service department. More

Working with Angie Mayers in sales and Damon Harkins in finance was the best car buying experience we’ve ever had! finance was the best car buying experience we’ve ever had! More

This review covers my sales experience. I don't live in the area (about 250 miles away) so can't speak to the post-sales / service. Working with Nick Erlinger was wonderful for me. I found I don't live in the area (about 250 miles away) so can't speak to the post-sales / service. Working with Nick Erlinger was wonderful for me. I found the car via Toyota's online inventory search, called to confirm the availability of it, and requested confirmation of an "out the door" price. With Newbold being part of the SmartPath, a final price is online, but I needed to understand what in terms of process and cost would be different since I was from out of state. Nick was quick to understand my needs and very efficient in getting back to me with all the info I needed. He even confirmed that they would be able to take care of all the paperwork with the state where I reside. I personally love being able to find exactly what I want and understand exactly what it will cost without having to haggle/negotiate/feel like the dealer is trying to pull one over on you. Newbold made that positive experience just like I wanted. More

Made a deposit on a vehicle with a business check and decided the next day we didn’t want the vehicle. They initially send the deposit back in my spouse’s maiden name and we heard it the day she arrived decided the next day we didn’t want the vehicle. They initially send the deposit back in my spouse’s maiden name and we heard it the day she arrived and we corrected them so shouldn’t have been an issue. After informing several people of the mistake being bounced around they have yet to fix it. I have had to open a formal BBB complaint as they are ridiculous to deal with! More

I went to this dealership to get my second key made for my Toyota. They scheduled me an appointment to come by to have the new key programmed for my car 2 weeks after coming by to order the key. They sent my Toyota. They scheduled me an appointment to come by to have the new key programmed for my car 2 weeks after coming by to order the key. They sent me multiple reminder texts and email for my appointment. Upon arriving for my appointment they stated they did not have my key and it looked like it had not been ordered. More

They committed fraud on my warranty, I was pressing charges, but then they immediately refunded the warranty back to me. By far the worst car dealership in the Midwest. charges, but then they immediately refunded the warranty back to me. By far the worst car dealership in the Midwest. More

They are nice at the initial buy but have been the worst since the sale. They don’t even honor their agreements when it comes to service and will charge you for regular maintenance items you are told would since the sale. They don’t even honor their agreements when it comes to service and will charge you for regular maintenance items you are told would be covered in the contract. Will go to a different dealership in the future when ready to buy another car More