Newbold Toyota

This used to be a great dealership. And their customer service was second to none. That bought a lot of loyalty from me over the years. They have managed to destroy that loyalty. And their customer service was second to none. That bought a lot of loyalty from me over the years. They have managed to destroy that loyalty. Not only will I never again spend another penny at that dealership, but I’ve bought the last Toyota I will ever buy. Toyota will never get another cent from me. I brought the car in and let them know that a known issue with the 2014 and 2015 models—one that can be verified with a simple Internet search—had affected my Rav4. Their response was, more or less, that’s a shame—we’ll fix it for $1500. No offer of a compromise. I’m just out of luck. On a problem there is a Toyota white paper on. One that is inexcusable, and should have led to a company-wide recall. Talking to the dealership’s GM didn’t help. I’m going to need to buy a new car next year. I’m sure that, Honda, Ford, Chevrolet or Subaru will be happy to sell me one. I am done with this dealership and with Toyota. More

Appointment times must mean nothing to them. I had an appointment time of 7:30 and was there in line waiting for them to open the doors. They checked me in and quoted me about 2 hours to service I had an appointment time of 7:30 and was there in line waiting for them to open the doors. They checked me in and quoted me about 2 hours to service my car. My wife was at the Honda dealer getting and oil change. She picked me up when she got finished so I gave the service department my cell phone number while we went and ate breakfast. I hadn’t heard from new bold so we went to the mall and walked around there. I finally called around noon and they told me it wasn’t ready yet. So we went to Menards. Leaving there we thought we’ll just check in and see what’s going on by this time it’s 1:20. Wife says there’s our car parked in the service lot. We go inside where the service man says we haven’t gotten to your car yet. This is where my wife got mad. She told the man we had an appointment for 7:30 made weeks ago this wasn’t some kind of can you fit me in. The service man pulled it in and had the inspection and service completed in 30 minutes. Then says I’ll take some off for the miscommunication. There was no miscommunication it was total BS. They took the pathetic 10% off. I wouldn’t of cared if he paid the total bill himself. It was uncalled for to wait almost 6 hours on a scheduled appointment time. It’s not like I lived 10 minutes away I drove over an hour, and I know they know this it’s in my file. I will NEVER deal with newbold and i will tell my story to anyone who ask. Not cool newbold not cool. More

Easy transaction good communication And good follow up to questions when I calledNeeding more information questions when I calledNeeding more information More

I bought a car from this dealer and later on I found that this vehicle eating lot of oil. I contacted the dealer about the issue but they refused to help me in this matter. I just waisted 9 grands for piece this vehicle eating lot of oil. I contacted the dealer about the issue but they refused to help me in this matter. I just waisted 9 grands for piece of craps. Just be careful if you ever deal with them. More

We are a Toyota family through and through. .. but I have to say that Josh is top notch at Newbold! We love him so much, we've bought 2 Toyotas from him in 15 months!! We asked to see the shut .. but I have to say that Josh is top notch at Newbold! We love him so much, we've bought 2 Toyotas from him in 15 months!! We asked to see the shuttle van to test drive before putting our deposit down and he held it for us so we could take it for a spin - we had a price in mind for our trade and he made it happen! He's super friendly - doesn't mess around with unnecessary jargon, isn't pushy, & is completely happy with texting for quick communication back and forth. I told him we were on a crunch when it came down to getting the paperwork done and that's what happened. It really makes the process less stressful and more enjoyable. Thanks Josh! We'll see you soon! :-) More

I'm from Decatur. Before I tried inquiring in Newbold, I tried every dealerships around me from Subaru, Hyundai, Honda toToyota., Decatur, Champaign, Chicago, Indianap Before I tried inquiring in Newbold, I tried every dealerships around me from Subaru, Hyundai, Honda toToyota., Decatur, Champaign, Chicago, Indianapolis, Springfield, etc. even St Louis, MO. Honestly, I was not expecting much about Newbold but when I made the query online about this specific vehicle, Josh left me a message. We communicated through text. I've seen lots of videos about buying cars and how salespersons and finance managers are your enemies, they will pretend to be your friend but will betray you in the end, etc. When I talked to Josh, he seemed nice. I asked questions, he answered, no bs. That was easy. I thought to my self, Is there something wrong with this guy? He doesn't seem to be the same people being described in the youtube videos. We will see in person, I'm sure he will try to milk some cash on us. I made a reservation and the day came. When we arrived, the building is nice. People are very welcoming and accommodating. We looked for Josh but he was still talking to other clients, after few minutes he came to us, asked how are we doing, how are we gonna pay etc. We told him and okay, he let us signed the paper with the agreed price of the vehicle, he did what he had to do, and that was it. That really was easy. He was nice, accommodating, respectful, and really no bs. that's it. No forcing of anything. Then we went to the finance office, same happened with the finance officer, Robert. He was nice, welcoming, every one was nice there. He offered a service, we declined because of budget, he gave a huge discount, we declined, and okay. that's it. Congrats to our new car!. Though we regretted not getting one of the service offered but anyway, everything went great. Fast and easy. Let me tell you, I inquired to lots of dealerships, some of the videos that say they are bad, applies to some of them but not one bit applies to Josh, Robert and other staff. That was the best experience we had. I would really recommend Newbold Toyota! More

Today I drove into the Newboldt lot and saw the car I been looking for. Josh Roseke was my sales guy and was such a pleasure to work with. Thanks for being patient and helpful the whole way through! been looking for. Josh Roseke was my sales guy and was such a pleasure to work with. Thanks for being patient and helpful the whole way through! More

Just bought a new Camry from Newbold Toyota, Very pleased with our salesman Josh. Great knowledge of inventory and features. He was very helpful with delivery of our new car! Relaxed environment. with our salesman Josh. Great knowledge of inventory and features. He was very helpful with delivery of our new car! Relaxed environment. More

Saw the 2010 Toyota Yaris you had advertises online. The pictures you provided were great. When I got there about 80% of the roof paint was gone. Total misrepresentation. pictures you provided were great. When I got there about 80% of the roof paint was gone. Total misrepresentation. More

Good luck once you leave the lot Everything was fine until we drove away. Once you leave, they don't answer phone calls nor return messages. Had to chase them down for three weeks to Everything was fine until we drove away. Once you leave, they don't answer phone calls nor return messages. Had to chase them down for three weeks to get our "We Owe" ticket fulfilled that they promised would be ready in four days. After two weeks, they tell us the part is on back order and then the very next day we get an automated call saying the part is in. Funny how that works. Finance guy gave us incorrect information regarding the warranty we purchased, call him to question it and now he won't return our calls or messages. And good luck getting in touch with a manager, they don't return calls either. So far, vehicle is fine but their customer service is worse than subpar. Update: Received call from finance a few days after posting this review. At least they look at their reviews. More