
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
unsatisfied I was told my Corolla was not under Toyota's warranty my car is only 2 years old and it has under 60,000 miles I was told that the warranty is for6 y I was told my Corolla was not under Toyota's warranty my car is only 2 years old and it has under 60,000 miles I was told that the warranty is for6 years and 60,000 miles if that's the fact then why was I told this I won't be coming back here all my filters we're not changed when I had Nissan they changed all my filters and Ford dealership changed all my filters on my escape not pleased at all More
Took too long Went in for routine maintenance, tire rotation, oil change, etc. Made appointment I got there a couple minutes before the scheduled time. Was told to Went in for routine maintenance, tire rotation, oil change, etc. Made appointment I got there a couple minutes before the scheduled time. Was told to go sit in the waiting area, I was not given an estimated time. It took over an hour and ten minutes. More
Stalled on a rainy day. My car stalled on a rainy day after going to vote. I was out alone, which made me nervous, but I called Newbold and was told to bring it in. I call My car stalled on a rainy day after going to vote. I was out alone, which made me nervous, but I called Newbold and was told to bring it in. I called my husband and he came and gave it a jump and we brought my SUV to the shop. All the car needed was a battery. I was happy because the auto was still under warranty. I was thankful and happy that I did not have to pay a fee. More
Overall this was a great experience. My salesperson was awesome! I was willing to accept a vehicle that was close to what my wife and I were looking for when he thought to ask if there wa My salesperson was awesome! I was willing to accept a vehicle that was close to what my wife and I were looking for when he thought to ask if there was a different vehicle we would rather have. This only had to do with color and options but I felt he went out of his way to find the exact vehicle and was able to honor the price that was already agreed to on a vehicle that wasn't exactly what we were wanting. Thanks! More
Very good atmosphere very polite, and people's person Very friendly and helpful answering questions. Very polite, and very good customer service. Enjoy the visit. Explains every detail of the process. V Very friendly and helpful answering questions. Very polite, and very good customer service. Enjoy the visit. Explains every detail of the process. Very kind. I really recommended it. More
Recall work The folks in the service department were great! The work was quick and precise. The waiting area was clean, and the coffee was hot-what more could y The folks in the service department were great! The work was quick and precise. The waiting area was clean, and the coffee was hot-what more could you ask?!!!! More
2019 Caney George did a great job getting me the car I wanted at the price I wanted. And he made my wife happy. That was key. George did a great job getting me the car I wanted at the price I wanted. And he made my wife happy. That was key. More
New car purchase They have fair pricing, transparent, no pressure, and are very friendly. Second car that I’ve purchased from New Bold and I would buy from them again. They have fair pricing, transparent, no pressure, and are very friendly. Second car that I’ve purchased from New Bold and I would buy from them again. More
Satisfied New Toyota Highlander Owner I usually dread car shopping. I am pleased to say this time was different. Our salesman, Cameron, was knowledgeable about the car and answered our q I usually dread car shopping. I am pleased to say this time was different. Our salesman, Cameron, was knowledgeable about the car and answered our questions so even I could understand!! (My husband does all the research, and I come along when he has narrowed down his choices!) The dealership offered us a fair price on our trade-in and competitive pricing on the Highlander we were interested in purchasing. Terry explained all the options regarding financing, service packages, and extended warranty in detail, so we could easily choose what would be best for us. We never felt pressured at any time during our car buying experience. I am glad our first experience buying locally was with Newbold Toyota. More
Best Toyota Dealership Excellent, knowledgeable, thorough and thoughtful customer serviced provided by David Twigg. Newbold Toyota sells a superior automotive product and d Excellent, knowledgeable, thorough and thoughtful customer serviced provided by David Twigg. Newbold Toyota sells a superior automotive product and delivers a great total package. We are return customers and would go nowhere else. Thank you, Newbold. More