Newbold Toyota

Oil change and recall Came in for my second oil change and a decal on my 2018 Tundra. Service was great as always. This deal has a nice waiting area and i like how they kee Came in for my second oil change and a decal on my 2018 Tundra. Service was great as always. This deal has a nice waiting area and i like how they keep you updated every so often while you are waiting. Great service all around More

Great service We bring our Sienna to Newbold for scheduled maintenance. Jeanine is the best! She is friendly, knowledgeable, and very helpful. I call her any time We bring our Sienna to Newbold for scheduled maintenance. Jeanine is the best! She is friendly, knowledgeable, and very helpful. I call her any time I have a question or need maintenance done. More

Another satisfied customer Mark wakeford was the best! He made buying a new car a great experience. This is the second time we bought a car from Mark. Mark wakeford was the best! He made buying a new car a great experience. This is the second time we bought a car from Mark. More

Very helpful, knowledgeable and efficient sales associates. Dave went above and beyond to put us in a vehicle of our choice. Amanda was also very helpful by showing us how to use the electronic/audio, etc. equ Dave went above and beyond to put us in a vehicle of our choice. Amanda was also very helpful by showing us how to use the electronic/audio, etc. equipment. More

More time than quoted We had a recall on our 2014 Toyota Sienna. The notification card stated it was a 45 minute fix. When I called to schedule, was told 2-1/2 to 3 hours d We had a recall on our 2014 Toyota Sienna. The notification card stated it was a 45 minute fix. When I called to schedule, was told 2-1/2 to 3 hours due to other appointments. I dropped it off at 8:30, as scheduled, figuring things would work out perfectly since I had an eye doctor appt. in the area that would take approx. that same time frame. When I called at 11:00 to find out if the van was finished, I was told it wouldn't be done until 2:30!! That is 6 hours...nowhere near the quoted time frame! I was dropped off at the dealership at noon and had to wait an additional 2-1/2 hours for it to be finished. The reason given to me at the end was because my wheelchair conversion is a rear entry and that took longer than if it were a different type of vehicle?! We bought this van from this dealership and have utilized the service center in the past. This should've been in our file and a correct time frame estimate given. Thankfully, I was able to make other arrangements to have my wheel-chair using daughter picked up from school. I was offered a courtesy vehicle when my disgust was identified, however, that would not have been suitable for my wheel-chair needs. I'm extremely frustrated with the lack of consideration of my time, as I had to wait an additional 2-1/2 hours than anticipated, as well as review of the file noting that I have a converted van. More

Five Star customer Service When I about what Five Star customer service looks like and feels like, a picture of the customer service that I had on yesterday comes to mind. I on When I about what Five Star customer service looks like and feels like, a picture of the customer service that I had on yesterday comes to mind. I only came to get an oil change and tire rotation but she informed me that my 60,000 maintenance was coming up and it required trans flush, AWD max., brake fluid replacement, coolant flush and windshield wipers replaced. None of these items were scheduled. I didn’t even plan on having them done but on second thought I had them all done including battery replacement. Now, what impressed me was my service rep didn’t give me a hard time about getting them done, on the contrary, she had a “ But Of Course” attitude pleasant and nice. She should be in charge of the service rep department. All things flow from the top and if she is at the top that department will be a winning department in your industry. She really is an awesome service rep. I have dealt with her two to three times and you get the same treatment so she’s genuine and it was my pleasure working with her. More

Car maintenance Jim was very kind and helpful! He helped to keep our cost down and honesty means so very much in this day and age! Thank you, Jim, and Toyota! Jim was very kind and helpful! He helped to keep our cost down and honesty means so very much in this day and age! Thank you, Jim, and Toyota! More

Excellent Service These guys went above and beyond to diagnose, find and fix a problem with my car. I can't thank them enough. These guys are the best. These guys went above and beyond to diagnose, find and fix a problem with my car. I can't thank them enough. These guys are the best. More

Easy, noncomplicated purchase. Brian made our car purchase very easy and uncomplicated. He was thorough without overwhelming us. We are very happy with our new Highlander, so far, a Brian made our car purchase very easy and uncomplicated. He was thorough without overwhelming us. We are very happy with our new Highlander, so far, and would definitely recommend Brian to others. More

Pleasant buying experience Stopped by to window shop and ended up buying a new 2019 Avalon Hybrid. The deal was too good to pass us and I figured the care wouldn't be on the lo Stopped by to window shop and ended up buying a new 2019 Avalon Hybrid. The deal was too good to pass us and I figured the care wouldn't be on the lot long. It had just arrived and had not been prepped to take for a test drive. Once I opted to purchase, three more requests came in on that particular car. Negotiations and paperwork went very smoothly. Of the dozen or so cars in my lifetime, this is the first time I've returned to a dealer and salesman I'd previously conducted business with. More