Newbold Toyota

Oil change tires rotated and balance Customer Service person rude and argumentative. Didn’t go there to argue with a rep. Have to drive someplace to get car washed that Newbold used to pr Customer Service person rude and argumentative. Didn’t go there to argue with a rep. Have to drive someplace to get car washed that Newbold used to provide now you just get a certificate More

very good. Very professional. I was very pleased with the service rep from the very beginning. She knew all of the info about my vehicle. She did not try to oversell me on other st I was very pleased with the service rep from the very beginning. She knew all of the info about my vehicle. She did not try to oversell me on other stuff. The work was done in a timely manner. More

Excellent, Time and Time Again. The Newbold Toyota service team consistently is courteous, transparent, and timely. Nick sold my my first Newbold Toyota, but the service team keeps The Newbold Toyota service team consistently is courteous, transparent, and timely. Nick sold my my first Newbold Toyota, but the service team keeps me returning. More

Jeanine was very helpful check in was easy and pick up was on time. Jeanine was very helpful and advised us of possible needed services without pressure o purchase extra serv check in was easy and pick up was on time. Jeanine was very helpful and advised us of possible needed services without pressure o purchase extra services More

Jeanine is AMAZING! Jeanine provided us with exceptional service. Always helpful and never pushy. She goes out of her way to ensure we are always taken care of and leave Jeanine provided us with exceptional service. Always helpful and never pushy. She goes out of her way to ensure we are always taken care of and leave happy! We will definitely be returning to Newbold service and seeing Jeanine EVERY time. More

Great experience. Mark was very knowledgeable and very helpful with the product. Added a bit of humor to the sale but did not try to over dominate the conversation with Mark was very knowledgeable and very helpful with the product. Added a bit of humor to the sale but did not try to over dominate the conversation with it. Had A very good experience with Mark. More

professional in every way We appreciated the no-pressure style of selling and the willingness to negotiate a price that was a good compromise. Presentation of financial servic We appreciated the no-pressure style of selling and the willingness to negotiate a price that was a good compromise. Presentation of financial services and warranty programs was very well done and informative. More

Very happy Camry owner I bought a pre-owned Toyota Camry from Tim Gehrs at Newbold and I really want to say that I appreciate his patience and help with our decision all the I bought a pre-owned Toyota Camry from Tim Gehrs at Newbold and I really want to say that I appreciate his patience and help with our decision all the while with no pressure at all. After several weeks of car shopping it was such a relief to find a good selection of vehicles to choose from and a sales person who was so easy going! I expect my Camry to last a long time, but my next car will come from Newbold. Thanks Tim! More

Frustrated On a Friday afternoon, three days after having dropped off my vehicle to have a factory recall frame protective coating applied, I went to pick up my On a Friday afternoon, three days after having dropped off my vehicle to have a factory recall frame protective coating applied, I went to pick up my vehicle only to find the black protectant substance that was applied to my frame dripping off onto the parking lot.  I asked the service team what was done to my frame and why it was still dripping wet.  I was told that a thick gel was applied to my frame so it couldn’t be dripping and it just looked wet.  I walked out to the truck and let a drip fall onto my finger to show to the staff.  I was initially met with looks of disbelief that quickly turned to an explanation of “the weather is causing it, just don’t wash it for 72 hours and it will be fine”.  I expressed my concern about driving in its current condition (concerned that sand/rocks/leaves/etc. would become stuck to the frame) but the staff offered no alternative.   I then opened the door of my truck to find the interior covered with a white film. Since my vehicle’s interior had just been detailed 4 days prior to dropping it off for this service, I asked the staff if the paperwork they had given me included a free interior detailing.  When I showed the service staff my vehicle's interior I was told that it must have been that way when I dropped it off because there was no way that they could have done it.  The only support they could offer in response to any of my concerns was that I could call the service manager on Monday.  They did not offer to take any action themselves.  I left frustrated and wrote a negative review on dealerrater.com (which I have since replaced with this text). The next morning I received a notification from an individual within company leadership asking me to contact them.  I responded, highlighting my concerns (the status of my frame being most important) and attached a video of the debris which had already adhered to my frame.  Their response stated that the dealership would redo the frame coating and detail my vehicle; furthermore the service manager would contact me on Monday to set up the appointments. The call on Monday did happen, but the individual from the service department wanted to schedule a detailing only and had no knowledge of my frame issue.   I visited the service manager in person that afternoon (3 days after picking up my vehicle) to address the frame issue. Without offering to look at the vehicle he informed me that there was nothing unusual about my situation. In fact, I was informed that I would need to wait months for the frame to “cure”. Additionally, I was told that it would take weeks before it could withstand more than light water spray.  Furthermore, the service manager stated that he was unaware of any commitments made to address the frame issue so would have to address with company leadership.   Two days later I received another e-mail from company leadership.  While that e-mail did offer to detail my interior, it questioned why I did not consider other sources for the white residue on the interior of my vehicle.  Specifically it attempted to blame the organization that completed my interior detailing 4 days prior to me dropping it off at Newbold Toyota.  Additionally, it stated that there had been an error in the earlier communication and they would only redo the frame spray if it was found to be improperly applied.  Finally it stated that they had requested a Toyota factory technical representative do a physical inspection of my vehicle.   My e-mail response explained how all other sources for the status of the interior had been ruled out.  This was based on the status of my interior when I dropped it off, the timeline between detailing and dropping it off and the fact that when I dropped my vehicle off the service technician immediately rolled down the windows in my vehicle.  As far as my frame was concerned, I requested the name/contact info/ticket number of the Toyota factory technical representative that would be contacting me.  His reply indicated that he did not have that information but did provide me with contact information for Toyota customer service if I wanted to initiate follow-on actions myself.   As it currently stands, I am minimizing use of my vehicle whenever possible to ensure that the frame does not pick up more debris than it already has.  I am obviously disappointed with the status of my vehicle and had I known the implications of this visit prior to dropping it off for service I would have never made the appointment. More

easy to deal with I was able to get a lot better deal with newbold than tylers. They were easy to work with. I liked being able to text my salesman I was able to get a lot better deal with newbold than tylers. They were easy to work with. I liked being able to text my salesman More