Newins Bay Shore Ford

Love my 2020 Raptor! Tom Siraco was the best, always available and able to answer all of my questions and concerns! It was like dealing with a friend available and able to answer all of my questions and concerns! It was like dealing with a friend More

Third Time A Charm! This is the third time I used Newins Ford. This time it was for "The Works" on my 2016 Escape. The service staff have been very cordial and pleasant. This is the third time I used Newins Ford. This time it was for "The Works" on my 2016 Escape. The service staff have been very cordial and pleasant. More

Awesome visit I’m so thrilled to say Newin has been very good to me during my visit. Mr. Collins was very professional and had me dropped off to a restaurant so I a I’m so thrilled to say Newin has been very good to me during my visit. Mr. Collins was very professional and had me dropped off to a restaurant so I am have my breakfast that morning! I was impressed and grateful. This is a great place for me and my vehicle. More

Great Personable sales people no rush took time to listen to my needs. A pleasure to do business with. Will return with daughters for their car needs Personable sales people no rush took time to listen to my needs. A pleasure to do business with. Will return with daughters for their car needs More

Terrible Customer Experience I began my cat buying experience with Newins Ford in regards to a slightly used 2019 Ford F150. Dealing with Carmine Randello initially was pleasant. I began my cat buying experience with Newins Ford in regards to a slightly used 2019 Ford F150. Dealing with Carmine Randello initially was pleasant. He is a nice guy and personable. Once we began the price of the car discussion, he brought in Matt Stickney. Matt is a knowledgeable guy but I felt his connection to people is not there. To him I was just another potential wallet he will do his best to open. When I say this dealership has tactics that are unethical and borderline illegal, it is an understatement. They say their not pushy will sales, but before I even agreed on any price Matt had the bill of sale written up already. This is considered maintaining pressure to get the customer to sign. NOT GOOD! Then Matt said in order to run my credit, I Need to put down a $200 deposit. A deposit just to run credit? I have purchased many cars over the years. I have NEVER been asked that before. Again, a sales tactic. A customer is more likely to go through with the deal when they've put down a deposit. Then the lies came. Matt told me the car came from a customer who was leasing the car and wanted to go into a F250. Matt said he bought out the lease and put the guy into a F250. LIE! The car was originally from Ohio. When Ford reps travel the country to promote Ford they are given company cars. They usually use the cars for a year and then cars are then sold on "Dealer Exclusive Auctions" usually run by Ford. This was one of those trucks. How did I find this out? A little research and CarFax. Did Newins Ford run the Carfax/AutoCheck for me? NO! Carmine said he would and never did. His excuse was there was a problem with running the Autocheck, but never game me a reason. I had to pay for my own. The truck was advertised with 10,000 miles on their website. It actually had 12,300 miles. FALSE ADVERTISEMENT! I asked Bob Belonzi (Manager), he said, and I quote "Oh, I used it, sorry" and laughed. I was shocked that the manager of the dealership would even talk this way to a customer. NOTHING was done to make good on that false mileage advertisement. I had told Matt I wanted to put a total of $20,000 down including my trade-in. He interpreted that as $20,000 down cash plus my trade-in. I was having trouble understanding and Matt became frustrated and insulted me by saying "C'mon, I thought you were in Finance". It is the Salesman job to make sure everything is clear and the customer understands. Now I had the unfortunate opportunity to work with Joe Corcione (Finance). The way Joe operates is unethical and I can't believe he is allowed to do the tactics he did. Before I sat with him, I did my homework and ran my own credit, and got quotes from banks and credit unions. I have TOP credit (over 830) and I was getting quotes around 3.29% interest rates. When Joe sat with me he said the rate would be 4.75%. I was shocked. I told him what I was getting when I called the banks, he didn't care. His response was "You can go to that bank" This was the rate he said. Then his next offer was unbelievable. He said If I buy his extended warranty, he will drop the rate to 3.75%. WHAT? Can you be believe that? He basically admitted to gouging the rate so I would buy his extended warranty. I could not believe this was happening. He is preying on the people who need financing and are not prepared with a loan option of their own from an outside bank. As I Mentioned before, I have never experience this with all my previous care purchase over the years. When I mentioned Joe's tactics to Bob the manager, he said "Aren't all the finance managers that way?" and laughed. Unbelievable! As a result, I will NEVER step foot in that dealership again. I told them the only reason I purchased a truck there is because they had the exact truck I wanted. When I picked the truck up, no one showed me any features of the truck. NOTHING! I am a sales manager part of a very large company. I will tell you it is ALL ABOUT THE CLIENT EXERIENCE! I will never refer anyone to Newins Ford. If they new anything about sales, they would realize it's equally important the customer in front of you as is the referral they can give. This dealership needs an overhaul from the Top down. How can they allow these tactics. I will be writing to the Better Business Bureau and to Ford Motor Company. Ford needs to know how their products are being represented. Thank you. More

2 new tires Due to a deep pothole, a new tire was needed on my Fusion. The service provided by the Service Advisor Marty Jacobs, was quick, thorough and knowledge Due to a deep pothole, a new tire was needed on my Fusion. The service provided by the Service Advisor Marty Jacobs, was quick, thorough and knowledgeable. I trust him to make the right decision regarding the tires needed for my car. The paperwork was quick and the 2 new tires installed in a short period of time. A job well done by all parties involved. More

Recall repairs I was visiting from n. Carolina when near the end of my visit I got a recall letter back home,I had a long drive home in a few days the repair was an I was visiting from n. Carolina when near the end of my visit I got a recall letter back home,I had a long drive home in a few days the repair was an imperative one, so I called newins and made a appt. To come in , they accommodated me with a quick appt. I dropped my van off in the morning and it was ready to pick up by the afternoon,service I received was above and beond,especially since I hadn't ever been there before thanks,newins. Dave d More

Excellent Matt brooks made it stress free Picked my car of the lot Sunday drove off with it Monday afternoon Matt brooks my salesmen was proffesional and didn’t sell me any thing I didn’t want Picked my car of the lot Sunday drove off with it Monday afternoon Matt brooks my salesmen was proffesional and didn’t sell me any thing I didn’t want did all the leg work for me after a rough work day More

Change the oil and inspection Great Services!!! During these ten years, I’m had the excellent human warmth, professionalism, experience in solving all my truck problems. I hope Great Services!!! During these ten years, I’m had the excellent human warmth, professionalism, experience in solving all my truck problems. I hope to see you soon guys NEWINS BAY SHORE FORD 🐊 More