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Newins Bay Shore Ford

Bay Shore, NY

4.8
1,490 Reviews
Newins Bay Shore Ford is Long Island's oldest dealership - serving our customers for over EIGHTY years! As a family owned and operated dealer, we strive to provide a comfortable car buying experience. No fees, no pressure, and no games. Stop in and say hello! Located at 219 West Main Street, Bay Shore NY. West of Fifth avenue.
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219 W Main St

Bay Shore, NY

11706

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Showing 1,490 reviews

December 13, 2019

Friendly and Excellent They are honest and really help you make educated decisions on the service work if you need more done. They don't pressure you. They have two waiting More

by RozZayas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Stickney, Marty Jacobs, Louisea Miers-Martin
December 10, 2019

Service Not only did I get in for service a Day earlier, my car was done before noon. The location is convenient for me. Knowledgeable staff. More

by Donna2122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louisea Miers-Martin
December 09, 2019

Excellent attention, polite and professionals Because knowledge and professional people working there is the excellent experience that i need to get when i am going lo leave my car in good hands More

by Ivan Villanueva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Rivarola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Jacobs
December 09, 2019

Very good! Handled with professionalism as always, only getting the service that we need, do appreciate the honesty, and will continue using Newins for our servi More

by rlaudenschlager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think it was Marty, Marty Jacobs
December 09, 2019

Spent $$ have same issue. As a DAV I don't have a lot of $$ to throw around. Went all the way here from Massapequa because of their service ratings and bad experiences service More

by FreeElectric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Colin.
December 04, 2019

Fast and thorough I was able to come in last minute and they took my car right away. Service was speedy and excellent. I'm glad they are always accommodating! More

by lexis444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louisea Miers-Martin
December 03, 2019

Best Dealership Best experience all around. Mat the salesman superb. Bob the manager thats on the radio is professional, and best of all was Joanie in BDC she goes ab More

by wamma32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanie Depalma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Brooks, Bob Belonzi
Dec 04, 2019 -

Newins Bay Shore Ford responded

Hi Mike ! Thank you so much for the fantastic review - We truly value and appreciate your business! Enjoy your new F-150 in MAGMA RED! All the best, The Newins Team

December 03, 2019

👍 👍👍👍👍👍👍 All good - go Phil!! Very easy transaction!! Nice to deal w/ Phil who made this a very pleasant experience. (I must say that putting a word count More

by rhiannaqr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Calabretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2019

Worst dealership in New York. Sold us a lemon 8 months ago. Massive front end issues. Brought back to dealer numerous times for items covered by our warranty that Bob Belonzi the general manager sent to a More

by Bigapb187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Stickney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Belonzi
Nov 28, 2019 -

Newins Bay Shore Ford responded

We apologize for the unhappy experience at our dealership. Your current vehicle is still 100% covered under your powertrain warranty which you can take to any repair shop. It saddens us that you neglected to mention the fact this Dealership went above and beyond what was necessary to get you into a replacement vehicle at no additional cost. However, your bank was unwilling to provide you a check for the warranty refund. Professional courtesy goes both ways. You can still proceed with you substitution of collateral, based on the terms of your bank.

Nov 28, 2019 -

Bigapb187 responded

That is a 100% lie i spoke to Ford this afternoon and thats how we found out that the owners son matt took it upon himself to cancel my warranty without my knowledge or permission and they have that recorded and he lied to them and said i cancelled and then changed my mind and sent us a copy of the email from when you cancelled the warranty 2 weeks ago. Why would i cancel a warranty on a car that needs atleast $1600 of work that is warrantied? Are you going to say that didnt happen? And why would I cancel the warranty without another deal done and vehicle in place knowing this car you sold us is going to break down anyday and cant even be repaired under warranty because you cancelled it? And what exactly did you do to go above and beyond by showing us 2 cars that we were guaranteed by matt he could do a collateral swap at no expense. And last i spoke to matt the other day and he dropped from $1400 to $1200 also have the text to prove that you are lying. Then sends a weak text saying to pay him the money , file a law suit , or have the car fixed by my mechanic and not to contact him anymore. That how your dealership goes above and beyond by blowing off a customer that you did wrong. Im sure everyone would love to know why i spent $2000 on an extended warranty just for you to send my car to some barnyard mechanic who cant tell a front strut from a rear strut and why your general manager Bob yelled at us not to bring the car to service bring it directly to him when all the repair work was covered by warranty?? Sounds pretty suspicious to me. But thats the ground your dealership would like to stand on and make this a public mess no problem lets see who lying and who telling the truth. I bet my eyes my documentation of what has transpired is better then yours. This wasnt a problem until your dealership found out you werent going make anymore money off the warranty as quoted by John the account supervisor of ally bank. Thats why he wont speak to me or my wife anymore and told us not to contact him. Please deny this happened again and I will gladly post all the text and emails between matt myself and ford. I tried to be civil and resolve this issue even after Bob treated us like garbage and your response to us was just like every other dealership nothing but GREED!!!!!!!

November 19, 2019

Simple & Personalized Matthew was friendly, as well as very knowledgeable and accommodating in leasing my wife’s new Explorer ST. We also liked the small town vibe of the More

by kona1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathew Brooks
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