44 Reviews
Write a Review44 Reviews of Joanie Depalma
April 07, 2024
No hidden fees. Car was as described. Easy transaction. Gave me a reasonable amount for my trade-in. Car was as described. Easy transaction. Gave me a reasonable amount for my trade-in. More
Other Employees Tagged: Matthew Stickney , Dave Caselnova
October 11, 2023
Very disappointed. The salesman TJ was a fine gentleman & a pleasure to work with. I personally brought 4 customers who purchased automobiles from Newins.This vehicle The salesman TJ was a fine gentleman & a pleasure to work with. I personally brought 4 customers who purchased automobiles from Newins.This vehicle I purchased from Newins was the 4th I purchased. Unfortunately the sales manager was not impressed with the business I brought Newins (8 vehicles purchased) and the discount was not consistent with the business I brought in. When I reconfirmed this information with the sales manager Brian, he was NOT impressed. This is consistent with the reputation the car sales industry has. More
Other Employees Tagged: Tristan Santiago (TJ)
September 22, 2023
My experience dealing with Phil and Bryan at the Newins Ford was a pleasure. Would recommend this dealership to anyone. Ford was a pleasure. Would recommend this dealership to anyone. More
Other Employees Tagged: Thomas Siraco, Xavier Stickney, Matthew Stickney, Phil Calabretta, Bryan Blanco
April 08, 2023
Great staff and the transaction went smooth. Thank you to Matthew Brooks who was able to make this whole process a smooth one! Thank you to Matthew Brooks who was able to make this whole process a smooth one! More
Other Employees Tagged: Mathew Brooks
November 16, 2022
They are the best. No pressure sales. Very easy to purchase from. Service department is also awesome. No pressure sales. Very easy to purchase from. Service department is also awesome. More
Other Employees Tagged: Matthew Stickney, Joe Rivarola, Kyle Liberty, Bryan Blanco, Kenneth Uss, Michael Giris
July 27, 2022
Great smooth no pressure transaction. Matt Brooks my salesman made it easy. Great dealership. Highly recommend Matt Brooks my salesman made it easy. Great dealership. Highly recommend More
Other Employees Tagged: Mathew Brooks, Xavier Stickney, Matthew Stickney, Bryan Blanco
July 01, 2022
The good, the bad, and the ugly. Setting up my custom mustang mach-e order online was great. I chose Newins because I had heard good things about them and they are close to me. Setting up my custom mustang mach-e order online was great. I chose Newins because I had heard good things about them and they are close to me. My 1st contact from them was Joanie D, who is their internet specialist. She was helpful and seemed to know what she was doing. Eventually they assigned me a sales person paul S, who was friendly and tried to be helpful but I assume he is new as he didn't know anything about how online ordering works, he didn't know anything about the mustang mach-e, or the ford options plan (which is how I am financing the car). Once the car came in, Paul told me to come in for 'some paperwork' but I went in with not much of an idea what the paperwork was, or what i needed to bring with me. After close to 2 hours of being there, paul's manager Matthew S, came over, was rude to him and had me come over to his desk. I assumed he was doing the 'ill swoop in and 'save' the customer' routine but nope, this guy matthew was just a jerk. He was even meaner and more dismissive to me and my friend than he was to his employee. We dealt with him for less than 10 mins and I was considering leaving the dealership. I hope to NEVER have to deal with this matthew guy again in my life on a business or personal level again! He also gave me very little info on what was going on, and then he had us waiting and eventually Joe (the finance guy) came for us and he was the only one to actually explain to me what the process was and what the next steps are! I then came in a few days later to actually pick up the car, which went ok and again Paul was trying to be very helpful. HOWEVER I didn't notice til i got home that somehow between me filling out the agreement and them printing it and me signing something got altered - the miles per yr for the ford options plan was changed. I also noticed the 500$ deposit i put down on the car wasn't showing up. I called paul and he said he had no idea about how the 500$ deposit works and he didn't think we could change the mileage on the agreement! I then called and left a message for Joe. Paul then called me back saying he'd have bryan B, the GM, call me the next day (friday) about it. Well I heard from no-one so i called on monday to talk to Bryan B, and he said he was never told by Paul what was going on. He did look into things and said the 500$ will come back to me from ford somehow but he needed to look into how it works and he said Matthew S was probably the one who changed my yearly mileage and Bryan would get it fixed. That was about 2 weeks ago and I haven't heard anything back yet at all. I do trust Bryan B. however as he does seem to know what he is doing. I am just generally surprised at how little a ford dealership knows about Ford products and how downright mean their sales manager is to customers. Luckily for me both paul and bryan seem to be trying to make things right. I do hope they are sucessful. More
Other Employees Tagged: Matthew Stickney, Bryan Blanco , Paul Su
May 30, 2022
I had a most pleasant experience with Ford. The salesman could not have been more helpful, or polite. The salesman could not have been more helpful, or polite. More
Other Employees Tagged: Kyle Liberty, Michael Giris
March 15, 2022
I had a really good experience and would recommend Newins to all my friends and family. They go out of their way to please. to all my friends and family. They go out of their way to please. More
Other Employees Tagged: Thomas Siraco, Matthew Stickney
February 02, 2022
Family owned and family run business that you’ve always wanted to shop with. If you’re like me and look for deals, research products but expect to get great quality for reasonable price than go to Newins. wanted to shop with. If you’re like me and look for deals, research products but expect to get great quality for reasonable price than go to Newins. From start to… well their is no finish, they take care of their customers even after a sale. No crazy sales tactics or pushy staff. The guys their have been there for generations. Even the service shop is a daily affair. They care because it’s their family business. Not some huge corporation or some guy in a ivory tower. More
Other Employees Tagged: Xavier Stickney, Matthew Stickney, Joe Rivarola, Phil Calabretta, Bryan Blanco , Parts manager, I think Bill was his name. Great guy, very concerned and helpful with my situation.