Newins Bay Shore Ford

My vehicle was dropped off for service three separate times for the same concern cause they kept misdiagnosing and were unable to duplicate the concern. Then the last time the car was there, they attempt times for the same concern cause they kept misdiagnosing and were unable to duplicate the concern. Then the last time the car was there, they attempted repairs in which it appears the interior portions of the lower dash had to come apart. I get a call my vehicle is ready and when I go to pick it up, I find they broke the sill plates, shifter trim, center console was loose, center trim gouged, head liner and visors stained etc. The car was poorly repaired and put back together. When I brought the concern to the owner's attention which was then directed to the service manager, Chet yelling, cursing etc accuses me of damaging the vehicle and so on. Great customer service that is. Please tell me how my vehicle gets mysteriously damaged by me after you service it, especially since I never even got to pick up and take the vehicle home. This dealership is the worst in atmosphere, ethics, service and every aspect. I wouldn't even recommend it to my worst enemy! More

I just purchased a new 2011 Explorer from Newins. I went I just purchased a new 2011 Explorer from Newins. I went to the dealership 4 times before finally purchasing this vehicle. This is my usual routine. I just purchased a new 2011 Explorer from Newins. I went to the dealership 4 times before finally purchasing this vehicle. This is my usual routine. I first go to test drive, then bring my wife in to test drive, then on the final 2 visits get my best price. I go prepared from all of the research that I do. I have to tell you that Freddy, my salesman, could not have been more helpful in getting me the price that I wanted to pay. He is truly there for the customer and will do whatever it takes to make the sale. No pressure what so ever. Bob was my finance person and he also was friendly and worked with me on financing. I have not had to go for service yet as this Explorer is only 1 week old. I love the ride and after researching 11 vehicles, from cars to SUV's, the Explorer by far had the best ride. I was surprised by this. I previously owned a Mazda CX-9 and the Explorer blows this away. I got the limited edition with all of the bells and whistles. More

Had problems with the locking mechanism on my 2010 Transit Connect. After driving the car for over a year, the cargo doors stopped unlocking from the drivers side door. Considering this is a cargo van Transit Connect. After driving the car for over a year, the cargo doors stopped unlocking from the drivers side door. Considering this is a cargo van, it presented a problem. Brought it in 4 times, once the car sat there all day, and I was told they never got a chance to look at it. They never beleived me that the door locks were not operating properly on the driver side door. They sighted e mails from the Ford hot line that it was operating properly, and that there was no auto unlock feature from the drivers door. This was after a full year of all doors unlocking from the drivers side. They just wouldn't listen and didn't care. After the 4th visit they called me to tell me they think there might be a problem, of course this was after I contacted Ford customer service. I finally brought it to Bright Bay Ford Lincoln in Bay Shore. They diagnosed the problem on the first visit, ordered the part, and fixed it. The real crime is that I have bought 5 cars from their dealership, (not the Transit) and I own a local business for 30 years just up the block from Newins, just think what I tell my customers now. Charles D'Angelo More

Chet the service manager and jeff are the worst!!! They said they could not hear the wind noise in my car when I can hear it over the radio and the fan on high!!! They gave me the run around as well. I hav said they could not hear the wind noise in my car when I can hear it over the radio and the fan on high!!! They gave me the run around as well. I have scratches chips mud and grease on my brand new car and chet had the nerve to try and say how do I know you didn't bring it in that way. My car is still not fixed!!! STAY AWAY IF YOU CARE ABOUT YOUR CAR! More