Niello Acura

After having completed extensive research on multiple SUV options, we visited Niello Acura to test drive the Acura MDX. We met with Chris Padilla, who addressed all of our questions -- He was extremely thor options, we visited Niello Acura to test drive the Acura MDX. We met with Chris Padilla, who addressed all of our questions -- He was extremely thorough in his responses and very professional. We negotiated a positive deal with Niello Acura and felt that Chris approached the process with full transparency and integrity. The purchase process with Niello was one of the most positive in our history of car acquisitions. Kudos to both Chris Padilla and Elizabeth Garcia for their tremendous commitment to delivering a positive customer experience. We look forward to many years of driving our 2012 Acura MDX and continuing our relationship with Niello Acura. More

Chris was great! Very friendly and low pressure. I actually felt more pressure from my husband than Chris. We told him what we were looking for and why and he recommended the car we bought. I'm very actually felt more pressure from my husband than Chris. We told him what we were looking for and why and he recommended the car we bought. I'm very happy with my purchase. Brian was efficient and friendly as well. He explained things so that we could understand them and even came back and found us to mention another option that would save on our interest rate - which was well worth it! More

Recently, I had the pleasure to work with some of the friendliest and coolest staff I've ever met at a car dealership. I spoke with Chris briefly over the phone before coming in and when I got there, we friendliest and coolest staff I've ever met at a car dealership. I spoke with Chris briefly over the phone before coming in and when I got there, we got straight to business. No pushy sales tactics or any hassles or games, everyone at Niello gets the job done and they rock! I think I was in and out in 4 hours (I already knew what kind of car I wanted). Big thanks to Chris, Elizabeth and Colby for making my first car buying experience amazing! I would definitely recommend this dealership to anyone. More

I must say that buying my Acura RDX was the best thing I ever did. The vehicle was at the top of my price range but it's been worth every penny. Chris is an awesome salesman, knowledgeable, and friendly. ever did. The vehicle was at the top of my price range but it's been worth every penny. Chris is an awesome salesman, knowledgeable, and friendly. He stays in touch, checks how things are going, and has offered to help re-train me on any of the vehicle systems if needed. Definitely a business card I'll keep handy. More

I have personal purchased 2 vehicles from Niello Acura & have had the pleasure of working with Chris Knutson both times. This was by far the best & hassle free experience I've had. I've bought several ca & have had the pleasure of working with Chris Knutson both times. This was by far the best & hassle free experience I've had. I've bought several cars from different dealerships & I would rate this one & Chris # 1. Chris is an honest, caring, genuine & humble guy that goes above & beyond to help his customers. After the purchase of your vehicle, Chris continues to stay in contact & make sure your vehicle fits your needs & that you are completely satisfied. Not only have a purchased cars from Niello but I have them serviced there as well. They are very informative of any issues with your vehicle & work as quickly & efficiently as the can. Jeff Cullivan, the service consultant is an awesome guy that goes out of his way to meet your expectations. I highly recommend this dealership from the experiences I've had with them. More

Chris Knutson was great!!! We did the deal by email. It was fair as exactly the terms I wanted. I went in and was out in less than 1 hour. After sales service has been excellent was fair as exactly the terms I wanted. I went in and was out in less than 1 hour. After sales service has been excellent More

Unlike Elk Grove Acura where their Internet Sales Assoc. provided me with one offer and then told me they couldn't help me, really, Gary Riley kept running back and forth until I got exactly what I wanted. provided me with one offer and then told me they couldn't help me, really, Gary Riley kept running back and forth until I got exactly what I wanted. The staff is so down to earth, knowledgeable, courteous, and made this probably the most relaxed car buying experience I have ever had. I drive from South of Elk Grove to Niello Acura just to get my car serviced instead of going to Elk Grove Acura which is only 10 minutes way because my car and myself are treated with respect and dignity and they don't treat me like I'm unimportant. More

I bought the car from Niello since they were the only one that had a certified car in color combo I wanted and condition with acceptable miles. All the ones I found were in poor shape and I had been looking that had a certified car in color combo I wanted and condition with acceptable miles. All the ones I found were in poor shape and I had been looking for over a year. Gary and the team made a purchase across 2500 miles seem like we were across the desk from each other. This purchase was less hassle than some of the local ones I made. The car was purchased physically sight unseen or test driven but between Gary and another employee in internet department sent me well over 60 pics. There were 2 surprises when it was delivered, the dirty front seat and passenger rear door etching but the car met my expectations. When the battery died the team stood up and reimbursed me the cost of new battery...WHO DOES THAT?? No one anymore not the least a dealer 2500miles away. Brought car to friends shop for detail and clear bra and he walked around and around and couldnt believe how clean it was, his sister bought one from Carmax with 10k more miles and condition wasnt even close. So while I paid a bit more I got what I paid for and they got me an incredible interest rate with my challenging history, so was a win win situation. I cant say I will need to use Niello again but they will be the first place if I am looking for a unique car and color combo. Thanks guys, keep up the good work! More

Had a great lease experience on my 3rd TL Acura Lease. Gary and Elizabeth were both great to work with and very professional. I would recommend Niello to others looking to lease or buy Car. Gary and Elizabeth were both great to work with and very professional. I would recommend Niello to others looking to lease or buy Car. More

I went into Acura prepared to be ambushed and overwhelmed by sales people but that was not the case at all! My experience was the exact opposite! I wasn't hurried into doing something I didn't want to or pre by sales people but that was not the case at all! My experience was the exact opposite! I wasn't hurried into doing something I didn't want to or pressured in anyway. I actually enjoyed my time there and will be going through Chris Padilla in my future purchases More