Niello BMW MINI

Fatima Fonseca responded quickly, promptly placed my order, gave me regular updates and provided five star service on purchase day—didn’t waste time, got my trade and new car purchase handled quickly an order, gave me regular updates and provided five star service on purchase day—didn’t waste time, got my trade and new car purchase handled quickly and fairly, and moved me through the process as quickly as possible. NIELLO gets high marks as well for being customer focused and minimizing the not fun parts of the process. Five stars all around and I will return to Fatima and NIELLO for my next one! More

Fatima was fantastic - very thorough and clear in our communications and was incredibly good at follow up. She kept me in the loop all the way. This was my first time buying a car online and I am satisfi communications and was incredibly good at follow up. She kept me in the loop all the way. This was my first time buying a car online and I am satisfied with the experience at Niello. I attribute that primarily to Fatima’s professionalism. More

Glad to finally do business with such an incredible dealership. They definitely earned more business in the future. We were already impressed by their service department. So we were not surprised that dealership. They definitely earned more business in the future. We were already impressed by their service department. So we were not surprised that the sales team was great as well. More

Overall I had a great experience. Sales rep Gary was wonderful. Sean was really great explaining the features of the car. Only thing I would have liked is for the Financial rep to Sales rep Gary was wonderful. Sean was really great explaining the features of the car. Only thing I would have liked is for the Financial rep to have stated upfront (before starting the paperwork) what the dealer add on options were and the assoicated cost. I felt rushed and not enough time to decide when in the middle of signing the documents. Thinking back - I would not have opted for some of the add ons. More

I was greeted by Mr. lance, who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. This was my best car shop lance, who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. This was my best car shopping experience I’ve had in the past seven years. Mr. lance was very informative and was answering all my question. He went above and beyond to help me find the perfect car. More

Fatima, Diane, and Erika made from start to finish a great experience I don’t think I’ve ever laughed so much buying a vehicle. great experience I don’t think I’ve ever laughed so much buying a vehicle. More

Excellent customer service! Ivan was extremely professional, thorough and made my purchase a wonderful experience. This is my third Mini-Cooper and I’ve become a lifer! Ivan was extremely professional, thorough and made my purchase a wonderful experience. This is my third Mini-Cooper and I’ve become a lifer! More

Very open and inviting dealership, Fatima is outstanding and very responsive. Because of her straight forward dealings, I bought the vehicle! and very responsive. Because of her straight forward dealings, I bought the vehicle! More

Exceptional service; very attentive and great navigation of the systems to make my visit and repairs as seamless and painless as possible. of the systems to make my visit and repairs as seamless and painless as possible. More