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Niello BMW MINI

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
442 Reviews
Serving the Sacramento area, Niello BMW Sacramento, located at 2020 Fulton Ave in Sacramento, CA, is your premier retailer of new and pre-owned vehicles. Our dedicated sales staff and top-trained technicians are here to make your vehicle shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal vehicle today!
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2020 Fulton Ave

Sacramento, CA

95825

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Showing 442 reviews

June 21, 2023

They did good. I like my car. Would buy another car from them. Could not have asked for more. More

by NONEED4ATRAIL
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Curtis Ringle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Weirick
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June 19, 2023

I had ordered an I4 edrive 35 in mid April with a refundable $1,000.00 deposit. My sister had also ordered this vehicle and upon encountering an issue with closing her deal I said you can take my ord More

by Aibek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diane Wallace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Phan
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June 18, 2023

A long-standing and respected Sacramento auto dealership for a reason... great selection and the best service department with highly competent and helpful employees. More

by MICHAELRMARSHALL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Niello BMW MINI responded

Wow, Michael! We truly appreciate your kind review and your continued business. Thank you for taking the time to review your experience and for choosing us. Happy driving!

June 18, 2023

Service rep courteous and responsive. Waiting area pleasant. Coffee and snacks appreciated. Time for service estimate good. Wish Niello had car service history online. More

by Ldennis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Sulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 18, 2023

Had a very nice car maintenance experience with Karl and his team! Fixed my issue! More

by MARKKLU
Recommend Dealer
Yes
Employees Worked With
Karl
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Jun 21, 2023 -

Niello BMW MINI responded

Thanks so much for the 5-star review. We're happy to hear that you enjoyed your experience with Karl and the entire service team. Please let us know if we can help you with any of your automotive needs in the future.

June 18, 2023

Christian went above and beyond to see that my car was properly diagnosed and kept me informed at all times. More

by willrz.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Dulay
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Jun 21, 2023 -

Niello BMW MINI responded

Isn't Christian great? We're definitely lucky to have them on the team. Thank you for taking the time to review your experience with us and we hope to see you again soon!

June 18, 2023

They value their customers and customer service. Always the best when it comes to BMW’s. More

by X3 driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahan
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Jun 21, 2023 -

Niello BMW MINI responded

What a nice compliment! We definitely have the best staff around, and we're lucky to have you as a customer. Happy driving!

June 18, 2023

The mini service representative was able to schedule an appointment for my countryman without delay. Upon checking in, she was able to engage with the technician and resolved my issue while listening to my More

by ERNESTO6227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yakob Rizam
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Jun 21, 2023 -

Niello BMW MINI responded

Nothing makes us happier than hearing from satisfied customers! Thank you for the great review and for choosing us. We appreciate you!

June 18, 2023

Always a pleasure doing business at a place that cares and operates with integrity. The attention to detail and communication is appreciated and that’s why we go to niello More

by CASEY.SMITH79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Webb, Robby Cochran, Louis Phan
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Jun 21, 2023 -

Niello BMW MINI responded

What a lovely review, Casey. This is exactly what we're aiming for! We truly appreciate your continued business and we can't wait to serve you again in the future.

February 01, 2023

Worst exercise ever. I bought a 2013 BMW X3 and had it delivered to napa . The car was dirty in and out. I took the car to my mechanic and it had an error with the tur More

by clarkdorothy99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
SHANE, PAUL, DIANE
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Feb 02, 2023 -

Niello BMW MINI responded

Dorothy, we appreciate your feedback. We did wish the car was cleaner at time of delivery to your home in Napa. The Rainstorms the first few weeks of January in Northern California certainly were a challenge to deliver a vehicle 75 miles in immaculate condition. I understand you see this as a negative experience, and I apologize for that. Once you reached out to corporate office on January 17th regarding the concerns your mechanic raised, we voluntarily sent someone to pick up the vehicle from your home in Napa on the 20th and was able to provide you with a car to drive to minimize disruption in your day-to-day life. During our conversation, you mentioned our 7-day, 700-mile return policy and, without hesitation, we committed to extending that offer until we had clarity surrounding the mechanical issues. We informed you that we had discovered the issue, but we had a minor challenge: the wrong part was sent to our repair facility. The next day, we had the correct part and committed to providing a road test to make sure we got the repair right. Prior to us being able to fulfill our commitment of repairing the vehicle, you elected to cancel the sale. We initiated the cancellation, including the process that was required per your banks policy. Unfortunately, the required process can take longer than 24hrs to complete. We respected your position, offered solutions, and provided you with additional time to decide if you wanted to keep the vehicle. At Niello BMW, we aim to provide every customer with a 5-star experience and I'm sorry your experience did not match that standard. Your comments regarding communication at the store level will be addressed with our team as we are always looking for areas of improvement. Thank you, Dennis Gingrich, Sales Director

Feb 02, 2023 -

clarkdorothy99 responded

Again today check has not arrived for my 750.00 out if I met expenses to clean exterior and interior of the vehicle as agreed No this was far from satisfactory and I spent endless time emailing and calling the Fulton location office

Feb 03, 2023 -

clarkdorothy99 responded

so despite the car being so dirty that I had to spend money out of my pocket to get detailed. i was told I would be refunded and now sine I posted this review this is the message I got: "Respectfully, canceling a loan isn’t as straight forward as pressing a button. There is the lender, the DMV, and internal processes that must be followed. As far as the bill for the detail, all I have seen is an invoice and nothing that indicated it was paid (maybe I missed it). Secondly, being charged $750 for a detail isn’t reasonable. That’s not to say we weren’t considering your reimbursement request. However, cancelling the sale prior to allowing me an opportunity to just share the findings and offer a way forward seemed counterproductive. For the record, I enjoyed our conversations but it seems you had no trust in me and didn’t appreciate my efforts." So now they got a clean detailed car inside and out that I paid 750.00 for since the paint on the hood was so messed up that I could not even get the car clear wrapped. Despite me having to contact the corporate office since no one would get back to me and I post my experience, honest, detailed account of my experience and i get denied being refunded. I will post pictures of this gross interior of the car. I had the leather conditioned since the leather had so much dirt, seatblets dark colored due to dirt, headliner spots from something that splashed all over it, i did not drive the car for two day while the car detail company came and worked out of my garage. then the car was serviced and the car fax was from 700 miles prior to me purchasing the car so I'm assuming within that 700 miles which was NOT from me is when the error occurred. Small claims here we come.

Feb 03, 2023 -

clarkdorothy99 responded

Response was from administrator D Gingrich who was told I'm going out of state in and in the last two years I had 2 weeks off from nursing school. I work full time as well and he thinks I'm unreasonable for wanting a car I bought to be in good mechanical order. Hands down worst experience ever.

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