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Niello Volvo Cars Sacramento
Sacramento, CA
883 Reviews
Our Mission
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Our Vision
To be Northern California’s leading automobile dealer for the products we represent.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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Showing 883 reviews
June 24, 2023
Service made easy. Shaun is a pleasure to work with. He carefully explains the work to be done, what’s recommended, and what to anticipate for future service. The Ly Shaun is a pleasure to work with. He carefully explains the work to be done, what’s recommended, and what to anticipate for future service. The Lyft option is very appreciated. More
by derekryker
Verified CustomerEmployees Worked With
Shaun
June 24, 2023
The service was horrible. My service advisor was rude and talked down me and my partner. He did not provide service when I arranged on the app a vehicle. He said he had other My service advisor was rude and talked down me and my partner. He did not provide service when I arranged on the app a vehicle. He said he had other customers from Nevada that come along way for a way. He didn't go over what I wanted for service that day until I asked him. He immediately went into attempting to get my key. Other service advisors around seemed to be either clueless and caught off guard when he was speaking to me. Overall not good and I don't plan on coming back which is sad because my buying experience was the best with George. The service advisor seemed to be in a rush and other service advisor were not busy for some reason while I waiting in line behind 2 people. One person didn't have an appointment and another did. So while I was waiting behind two people, other service advisor had no guests waiting for service. This is not a smart system when customers are waiting in line while service advisors were not busy. It was my first and last time for service at this place. The worst part is that I got a text originally from my 1st service advisor and then after I was semi helped and left my car, I received a another automatic text from a different service advisor and so I replied back to the text like it said and I asked why I received a new person? When I pickup my car the service advisor tried to apologize for the morning incident and then I asked why I never got a reply to my text and he said he asked too and doesn't know why I received two texts. Either way he never answered my question. either way he never answered my question. again, he was rude, not customer service friendly, and just a bad experience. More
by OLIVIAGRUIZ
Employees Worked With
Shaun
June 23, 2023
I'm about to purchase my third Volvo hybrid from Niello. I really appreciate all Jorgen has done for me in helping me get the most out of my purchasing experience and I am always grateful to Matt and the r I really appreciate all Jorgen has done for me in helping me get the most out of my purchasing experience and I am always grateful to Matt and the rest of the team in the Service department who keep me on the road! More
by lhackert
Employees Worked With
Jorgen Eiremo, Matt Jeffries
June 23, 2023
Had my car serviced here to repair an AC leak. Took my car on a road trip a few days later and the car shut down completely while I was on the road. Turns out their technician didn't do the work c Took my car on a road trip a few days later and the car shut down completely while I was on the road. Turns out their technician didn't do the work correctly. Aside from the danger this situation put my family and I in, I was stuck in so cal trying to figure out how to resolve the issue and get back home. In my opinion, little to nothing has been done with regards to compensating me for the inconvenience. The dealership did acknowledge it was their fault and agreed to reimburse me (not sure why I had to front the money to fix something that was their fault). Unfortunately, this is the nearest dealership to me, so I'm stuck with them. As a warning to others, don't expect much in terms of customer service from this place. If you can, take your business to a dealership that values its customers and has a reputation for quality work. More
by STEVEN.R.NARINE
Employees Worked With
Rick Fuentes
