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Niello Volvo Cars Sacramento
Sacramento, CA
960 Reviews
Our Mission
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Our Vision
To be Northern California’s leading automobile dealer for the products we represent.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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Showing 960 reviews
June 28, 2023
I live in Reno, Nevada and came to Niello to buy my Volvo. My decision to come to Niello for continued service was made easy by Matt Jeffrey. Each time he's been friendly, helpful and professional. Volvo. My decision to come to Niello for continued service was made easy by Matt Jeffrey. Each time he's been friendly, helpful and professional. More
by bleyberg
Verified CustomerEmployees Worked With
Matt Jeffrey
June 26, 2023
There was a plethora of valuable reasons as to why I drove 4 hours South of where I reside to purchase my new Volvo - the people that make up the team there being at the top of that list! There simply a drove 4 hours South of where I reside to purchase my new Volvo - the people that make up the team there being at the top of that list! There simply are not words sufficient to express my gratitude for the amazing group of gentlemen that made the entire process, from start to finish, an experience that was above and beyond a sterile transaction that one typically has when purchasing a vehicle. From Andre Protsyuk, the sales manager, my salesman Brian Machado, to my finance superstar Andrew Clark III, I could not have asked for a more stellar, go-getter, kind, generous, professional, hard-working and personable team to assist me with the journey! Each one deserves, and has, my endless gratitude and praise! I arrived with a smile and left with joy! Highly, highly recommend doing business with Neillo! I am more than confident I will be back when it's time for my next Volvo! More
by SAMANTHA.MATHIAS
Employees Worked With
Brian Machado, Andre Protsyuk, and Andrew Clark III
June 24, 2023
The service was horrible. My service advisor was rude and talked down me and my partner. He did not provide service when I arranged on the app a vehicle. He said he had other My service advisor was rude and talked down me and my partner. He did not provide service when I arranged on the app a vehicle. He said he had other customers from Nevada that come along way for a way. He didn't go over what I wanted for service that day until I asked him. He immediately went into attempting to get my key. Other service advisors around seemed to be either clueless and caught off guard when he was speaking to me. Overall not good and I don't plan on coming back which is sad because my buying experience was the best with George. The service advisor seemed to be in a rush and other service advisor were not busy for some reason while I waiting in line behind 2 people. One person didn't have an appointment and another did. So while I was waiting behind two people, other service advisor had no guests waiting for service. This is not a smart system when customers are waiting in line while service advisors were not busy. It was my first and last time for service at this place. The worst part is that I got a text originally from my 1st service advisor and then after I was semi helped and left my car, I received a another automatic text from a different service advisor and so I replied back to the text like it said and I asked why I received a new person? When I pickup my car the service advisor tried to apologize for the morning incident and then I asked why I never got a reply to my text and he said he asked too and doesn't know why I received two texts. Either way he never answered my question. either way he never answered my question. again, he was rude, not customer service friendly, and just a bad experience. More
by OLIVIAGRUIZ
Employees Worked With
Shaun
June 24, 2023
This is a nice dealership. Very professional and friendly staff. They complete the service on time and it’s done well. Only complaint is the lack of loaner cars and the labor c Very professional and friendly staff. They complete the service on time and it’s done well. Only complaint is the lack of loaner cars and the labor cost of the service is very expensive. More
by Marcseely
Employees Worked With
Rick
June 24, 2023
Amy was very helpful throughout the process and showed me to the waiting room where I was able to resume work while waiting for the service to be completed. to the waiting room where I was able to resume work while waiting for the service to be completed. More
by eespinoza511
Employees Worked With
Amy
June 24, 2023
Service made easy. Shaun is a pleasure to work with. He carefully explains the work to be done, what’s recommended, and what to anticipate for future service. The Ly Shaun is a pleasure to work with. He carefully explains the work to be done, what’s recommended, and what to anticipate for future service. The Lyft option is very appreciated. More
by derekryker
Employees Worked With
Shaun
