Nielsen Dodge Chrysler Jeep Ram

Easy and pleasurable experience Joe made the new car process so easy! We traded in our old vehicle and leased a new Durango-which is awesome-and the entire process went so smoothly, Joe made the new car process so easy! We traded in our old vehicle and leased a new Durango-which is awesome-and the entire process went so smoothly, and we got the outcome we wanted. Thank you Joe! More

Fantastic experience! Had such a positive experience working with David Goettlich at Nielsen! Left with exactly what I wanted, no BS, and a great deal! So incredibly happ Had such a positive experience working with David Goettlich at Nielsen! Left with exactly what I wanted, no BS, and a great deal! So incredibly happy with my purchase and had a good time during the entire process! Great people, friendly atmosphere, non-intimidating environment! :D More

Excellent experience!! Salesman Tom helped me get into my Jeep Wrangler about a month ago and I absolutely love it. He had such patience with me and was never pushy. He list Salesman Tom helped me get into my Jeep Wrangler about a month ago and I absolutely love it. He had such patience with me and was never pushy. He listened to my needs and helped me get into the best Wrangler at the best price. I was overall very happy working with him and would deffiantly go back to Nielson Dodge to buy my next car and work with salesman Tom. Great dealership!! More

Smooth deal Very easy and smooth transaction. Peter was helpful and knowledgeable. I would definitely recommend this dealership and look forward to doing more bus Very easy and smooth transaction. Peter was helpful and knowledgeable. I would definitely recommend this dealership and look forward to doing more business in the future. More

Alexandra Elder Rocks ! Alexandra "Lexy" Elder sales representative at Nielsen made my new Jeep purchase an easy no BS experience! This is my second Jeep purchase from Niels Alexandra "Lexy" Elder sales representative at Nielsen made my new Jeep purchase an easy no BS experience! This is my second Jeep purchase from Nielsen . Lexy is a true professional! Her product knowledge of my new Jeep Grand Cherokee is awesome ! Lexy was extremely patient and courteous throughout the sales process and especially patient going through all the techie features in my new Grand Cherokee , she even found the color I wanted " Light Brownstone" I didn't know existed , she dug it out of the back lot, thanks Lexy for all you do! Sincerely Mike , Rox, Jade and Nikki More

Great Experience Joclyn MacEvoy made my leasing experience painless. She is very knowledgeable about the products available and was able to match me to a vehicle in a Joclyn MacEvoy made my leasing experience painless. She is very knowledgeable about the products available and was able to match me to a vehicle in a timely and efficient manner. Thanx Joclyn I love my new Jeep. More

Easy to make a deal with them Anthony is very nice and he tried so hard to give me a good deal. He sat down with me and listened to what I was looking for. Anthony is very nice and he tried so hard to give me a good deal. He sat down with me and listened to what I was looking for. More

best deal ever glad came here and met David. Got a great deal and the customer service was great. I felt very good with my car deal . David's service for overall glad came here and met David. Got a great deal and the customer service was great. I felt very good with my car deal . David's service for overall assistance is a 10. More

COULD NOT GO BETTER I HAVE BEEN BUYING CARS FOR OVER 60 YEARS AND I HAVE TO SAY THAT CHRIS DAMON AND HIS TEAM MADE MY EXPERIENCE AS GOOD AS IT COULD POSSIBLY BE. EVERYT I HAVE BEEN BUYING CARS FOR OVER 60 YEARS AND I HAVE TO SAY THAT CHRIS DAMON AND HIS TEAM MADE MY EXPERIENCE AS GOOD AS IT COULD POSSIBLY BE. EVERYTHING WENT AS IF IT WAS REHEARST, FROM THE MOMENT I FIRST ENTERED THE BUILDING TO LEAVING AND ENTERING MY NEW JEEP. YOU GUYS ARE REAL PROS AND MADE THIS BUYING EXPERIENCE VERY ENJOYABLE. MARTIN PRINCE More

Disappointment Today I leased a 2016 Jeep Cherokee. The purchase of the vehicle took a tremendous amount of time and required my wife and I to spend hours in the de Today I leased a 2016 Jeep Cherokee. The purchase of the vehicle took a tremendous amount of time and required my wife and I to spend hours in the dealership. After finally finishing up the paperwork, I took the car home only to find that the button to automatically close the trunk did not work. I immediately drove the vehicle back to the dealership. When I entered the dealership requesting to speak with the salesman that sold me the car (Anthony Dangelo), I was told that he was on break so they found me another sales representative to speak to. This new sales rep walked out to the car, looked at the problem, and told me to drive around back to the service department. I drove the car around to the service department and it took about a half hour to find someone to come and fix the problem. The service department was able to fool around with some of the wires and eventually fix the problem. There are several reasons why I am upset with the way this situation has been handled. As I am writing this review, the salesman who sold me the car (Anthony) has STILL not reached out to find out what the reason for my return to the dealership was. In my opinion, Anthony should have immediately followed up with me to make sure that everything was OK with my new purchase. I also feel that since the car was BRAND NEW, I should not have been told to drive the vehicle to the service department. One of the employees should have had that taken care of immediately. No one should drive home with a brand new car and have to return to the dealership ten minutes later because something is not working properly. What upsets me the most is the fact that once Jeep had made this sale, I was no longer treated as a priority. The mechanical issue with the car now became my problem, just minutes after purchasing it. This was very poor customer service and it was extremely disappointing to have an encounter like this occur. In addition to the problem with the trunk, I have just realized that my car is not fit for a license plate in the front. Because I live in NJ, I need both a license plate in the front AND the back. Again, I am going to have to make a trip back to the dealership so that they can resolve this problem. I am extremely disappointed with not only the mechanical issues with the car, but also the very poor customer service I have received after the car was purchased when attending Nielsen Jeep in East Hanover, NJ. I will surely not be returning, nor will I be recommending this dealership to others. More