Nielsen Dodge Chrysler Jeep Ram

COULD NOT GO BETTER I HAVE BEEN BUYING CARS FOR OVER 60 YEARS AND I HAVE TO SAY THAT CHRIS DAMON AND HIS TEAM MADE MY EXPERIENCE AS GOOD AS IT COULD POSSIBLY BE. EVERYT I HAVE BEEN BUYING CARS FOR OVER 60 YEARS AND I HAVE TO SAY THAT CHRIS DAMON AND HIS TEAM MADE MY EXPERIENCE AS GOOD AS IT COULD POSSIBLY BE. EVERYTHING WENT AS IF IT WAS REHEARST, FROM THE MOMENT I FIRST ENTERED THE BUILDING TO LEAVING AND ENTERING MY NEW JEEP. YOU GUYS ARE REAL PROS AND MADE THIS BUYING EXPERIENCE VERY ENJOYABLE. MARTIN PRINCE More

Outstanding Service Manny in Service was Awesome ! Bought a 2013 300 used for another dealer and had a problem and him and his team bent over backwards to help us! Would Manny in Service was Awesome ! Bought a 2013 300 used for another dealer and had a problem and him and his team bent over backwards to help us! Would recommend them highly! More

Purchased car Dave goes above and beyond to help his clients. He is a pleasure to deal With and will definitely refer him to everyone I know! Dave goes above and beyond to help his clients. He is a pleasure to deal With and will definitely refer him to everyone I know! More

Disappointment Today I leased a 2016 Jeep Cherokee. The purchase of the vehicle took a tremendous amount of time and required my wife and I to spend hours in the de Today I leased a 2016 Jeep Cherokee. The purchase of the vehicle took a tremendous amount of time and required my wife and I to spend hours in the dealership. After finally finishing up the paperwork, I took the car home only to find that the button to automatically close the trunk did not work. I immediately drove the vehicle back to the dealership. When I entered the dealership requesting to speak with the salesman that sold me the car (Anthony Dangelo), I was told that he was on break so they found me another sales representative to speak to. This new sales rep walked out to the car, looked at the problem, and told me to drive around back to the service department. I drove the car around to the service department and it took about a half hour to find someone to come and fix the problem. The service department was able to fool around with some of the wires and eventually fix the problem. There are several reasons why I am upset with the way this situation has been handled. As I am writing this review, the salesman who sold me the car (Anthony) has STILL not reached out to find out what the reason for my return to the dealership was. In my opinion, Anthony should have immediately followed up with me to make sure that everything was OK with my new purchase. I also feel that since the car was BRAND NEW, I should not have been told to drive the vehicle to the service department. One of the employees should have had that taken care of immediately. No one should drive home with a brand new car and have to return to the dealership ten minutes later because something is not working properly. What upsets me the most is the fact that once Jeep had made this sale, I was no longer treated as a priority. The mechanical issue with the car now became my problem, just minutes after purchasing it. This was very poor customer service and it was extremely disappointing to have an encounter like this occur. In addition to the problem with the trunk, I have just realized that my car is not fit for a license plate in the front. Because I live in NJ, I need both a license plate in the front AND the back. Again, I am going to have to make a trip back to the dealership so that they can resolve this problem. I am extremely disappointed with not only the mechanical issues with the car, but also the very poor customer service I have received after the car was purchased when attending Nielsen Jeep in East Hanover, NJ. I will surely not be returning, nor will I be recommending this dealership to others. More

Honest, No-Nonsense, Friendly Service Bill Daley was great to work with. He sat down with me, listened to what I was looking for ... Then he asked salient questions and presented me my op Bill Daley was great to work with. He sat down with me, listened to what I was looking for ... Then he asked salient questions and presented me my options and indicated which he thought were best and why. Even when an issue came up with the vehicle I wanted - he went the extra mile to see I got what I asked for with no games, no hassles. Bill made the process very simple and painless. He is a great person to speak with. My 13 year old son also found him engaging. Bill Daley is a tremendous asset to his Dealership. It was a truly great experience dealing with him. More

Positive Experience For most people the experience of buying a new vehicle can be daunting. This was not the case during our recent purchase of a Jeep Grand Cherokee Ove For most people the experience of buying a new vehicle can be daunting. This was not the case during our recent purchase of a Jeep Grand Cherokee Overland. Our sales person, Vitto Carenza and the rest of the staff were receptive to our concerns and were willing to work with us to make our purchase possible. Thanks to Vitto and keep up the good work. More

SATISFIED!! I found Nielsen after looking for a car in 2014. After a few negative experiences elsewhere I decided to drive to East Hanover and try Nielsen Vito I found Nielsen after looking for a car in 2014. After a few negative experiences elsewhere I decided to drive to East Hanover and try Nielsen Vito Carenza was the salesmen I met first. Right away I felt comfortable. Not once did I feel he was just doing the "SALES" thing. Long story short I leased a Jeep from him. Since then I have been using their service dept and again not disappointed. Service is a huge plus, without that and without a positive experience there as well I would not return. Now 2016 Leased my SECOND Jeep from Yes Vito. We are 2 for 2 > No complaints he went out of his way to get me what I needed and where I needed to be. Also Jenniver in service A GREAT ASSET. always accommodating to the customer and very pleasant to deal with. I LOVE NIELSEN More

Awesome Experience! I left completely satisfied with my purchase! Joe was great! He found me EXACTLY what I wanted. This is the second car my family has purchased from th I left completely satisfied with my purchase! Joe was great! He found me EXACTLY what I wanted. This is the second car my family has purchased from this dealership in 6 months. That says something!! More

Fabulous! I can't say enough of good things about Lexi and the Crew over at Nielsen, they are an amazing staff and went above and beyond to accommodate every ne I can't say enough of good things about Lexi and the Crew over at Nielsen, they are an amazing staff and went above and beyond to accommodate every need. After receiving service like this I would never go anywhere else... highly, highly recommend Nielsen, you will not be disappointed. Oh... and on a side note my new Chrysler 200S is beyond awesome!!!!! More