Nielsen Nissan

End of month rip off It goes to show you that you have to really watch when they write numbers on a piece of scrap paper with lines drawn to the number of months and the m It goes to show you that you have to really watch when they write numbers on a piece of scrap paper with lines drawn to the number of months and the monthly price. Especially when you are negotiating back and forth with the salesmen and the manager. I really feel that we were not on the same page and it was obvious when it came down to the final signing......very bad experience would not recommend this dealer to anyone The manager had the Hand broach from GOT....but not from one of the good guys More

Stay Away My experience at this dealership was simply awful. Before you buy here look through reviews on as many websites as possible. If i did i would have bee My experience at this dealership was simply awful. Before you buy here look through reviews on as many websites as possible. If i did i would have been prepared. Look at Yelp, Auto trade, CarGurus for reviews. Let me start with the car, Its great! But... they RIPPED me off and ill tell you how. I found the car advertised on Cargurus for $41,961and at time of signing i discovered the purchase price was $43,656 ($1695 over asking)? they said its a Prep Fee included no line item for just added to the cars price??? I checked other reviews and this is seems like a standard practice for them!! Then the added a "Total Loss Wrap" fee for 398.69 that is not totally necessary to have if you don't want it but they won't take it off?? So, we are up to $2093.69 in fees, added fees that is! Read other reviews ITS ALL THE SAME SCAM!! It all takes place in the Finance Office when your signing Documents so depending on your loan term it may just be $20 extra in the payment so they get away with it most of the time (according to other reviews). This seems like a predatory business practice (I'm currently looking into). As for the car itself, its a good unit BUT it didn't have Floor mats, missing a key Fob, missing the remote to operate entertainment system, car was not Properly detailed, no explanation on features and functions and the no record of service provided except that it was a certified Vehicle. The dealers response was we deeply discounted the car so we'll get these items to you at cost?!? So i demanded to speak to the manager (never cam out to talk to me) and then they agreed to give me a Key Fob and Mats. Imagine this is as I'm getting into the car to leave. So, if i was looking to buy a Nissan i would look elsewhere. You don't have base your decision on this review just look at the other reviews out there about this place and you'll see its basically the same deal. The owner of this Dealership should ashamed of the way he or she allows the staff scams its customers. You want charge fees NO PROBLEM just list them!! More

Purchase pre-own car Bought pre-owned car from Nisssn of Stanhope. Connor Haar was my salesperson and did an excellent job ensuring I was happy with the right car fit. H Bought pre-owned car from Nisssn of Stanhope. Connor Haar was my salesperson and did an excellent job ensuring I was happy with the right car fit. He is professionalism I’d stellar. You know he wants you to be happy with this life- changing purchase. The Stanhope team are great overall with finalizing the purchase and paperwork. Top notch!!! More

Love my rogue Purchased a rogue at Nissan of Stanhope and absolutely couldn’t be happier with the salesman Connor and Melissa in finance! You guys are the best. I Purchased a rogue at Nissan of Stanhope and absolutely couldn’t be happier with the salesman Connor and Melissa in finance! You guys are the best. I will tell everyone I know that Nissan of Stanhope is the best. More

More fees than I have ever encountered I test drove a $10k 2017 model year car. After the test drive, the salesman worked up an offer of over $13k, which included tax, clerical fees, "prep" I test drove a $10k 2017 model year car. After the test drive, the salesman worked up an offer of over $13k, which included tax, clerical fees, "prep", and $750 "captive cash". I asked what "captive cash" is, and he explained to me that dealerships charge it when the customer is not financing via dealer financing (I was paying cash). I asked also about "prep" because the car's interior was not especially clean, there were several noticeable scrapes and a small portion of the upholstery was damaged. I was told "prep" included oil and tires... the tires were mid-life and I've always considered the tires and oil to be part of the car and not something to pay extra for. The original workup was for $15.5k but they knocked a couple grand off as a "buy it today" special. The majority of vehicles I've purchased over the course of 32 years have been used and I've never been subjected to "captive cash" or, in fact, tax + fees equaling such a large percentage of the total purchase price. I left the dealership without buying the vehicle. I'm keeping the workup sheet as a reminder. More

Best Service Department in NJ Alex Cavalleri in the service department is very friendly and helpful. Outstanding customer service. Would not trust anyone else to service my vehic Alex Cavalleri in the service department is very friendly and helpful. Outstanding customer service. Would not trust anyone else to service my vehicle. Thank you :) More

BEST SERVICE CENTER EVER This is the best service center ever and Anthony McGuire was my writer he is outstanding! I will have my car serviced there all the time. This is the best service center ever and Anthony McGuire was my writer he is outstanding! I will have my car serviced there all the time. More

Highly Recommended!!! I took my Nissan Altima in for service at this location. Anthony M, my service advisor was friendly and helpful. Bruce, my technician took me into bay I took my Nissan Altima in for service at this location. Anthony M, my service advisor was friendly and helpful. Bruce, my technician took me into bay and showed me what my problem was explaining in detail. I was very satisfied with the service and the price. Jamie, the receptionist was delightful and accommodating. I will definitely return there for service in the future! Also, they have the best hot chocolate ever! More

Excellent I was looking for a new SUV. My salesman Fasi.k and General Manager Jim was excellent finding the best Rouge with all feature I was looking for.I tol I was looking for a new SUV. My salesman Fasi.k and General Manager Jim was excellent finding the best Rouge with all feature I was looking for.I told him what I can afford and my budget and he put me in a new 2019 Rogue He was patient and will visit him again after three years. More

I've been coming to this dealership since 1987 I bought my first Nissan here in 1987. The salesman's name was Pete, and the dealership was located on the other side of 206 in this little spot. I'm I bought my first Nissan here in 1987. The salesman's name was Pete, and the dealership was located on the other side of 206 in this little spot. I'm now on my sixth Nissan, and every single one of them was bought at Sussex County Nissan. I've never had a problem after my car was serviced here. I think Bruce was the mechanic. Daren Howie has been the salesman I've had the privilege of dealing with for a few of the cars. He's very honest, extremely customer oriented and humble. Rare qualities to find in a car salesman! But that's how you know you have a great salesperson working for you; people remember your name. More