Nissan City of Port Chester

I am writing this review so that everyone knows the type of service Nissan City delivers. I had been with them for 9 years. I thought the sales team was top notch. I leased 3 cars from them and I was very h of service Nissan City delivers. I had been with them for 9 years. I thought the sales team was top notch. I leased 3 cars from them and I was very happy. However, the dealership no longer feels the customer comes first. I bought the Ariya and I also purchased the wear and tear protection. Three years later I returned the car, tried to file a claim for the wear and tear, and found out the paperwork was never processed. I am getting the run around with credit manager and everyone else. Every time I called they don't seem to be able to find him. He's probably standing in front of them. The dishonesty is unreal. The cost for excess wear and use is $226.45. I should not have to pay as it clearly states on the lease agreement that the excess wear and tear protection was purchase in the amount of $650 but since the paperwork was never put through the warranty department does not have a record that it was purchased. So now, it seems that I will have to pay out of pocket for something that I purchased. My lease agreement would have terminated the end of June but I couldn't wait to get out of it. I decided to end the lease early and bought the Toyota RAV 4. I love it and so glad I ended my relationship with Nissan. I have a better relationship with the Toyota sales person. He was able to lower my insurance premium. I am paying less than $300 each month because he took the time to see how my insurance could be lower. That is what we need to look for in a salesperson besides just selling cars for a commission. Please stay away from this dealership. They are dishonest and not trustworthy. If I could rate them lower than 1 star I would. I'm writing a review on all the review platforms so that prospective buyers are warned about this dealership. More

I received great service, good price, and very tasty pizza! My appreciation to the employees of Nissan City of Port Chester! Thank you! pizza! My appreciation to the employees of Nissan City of Port Chester! Thank you! More

Good Was a good experience I can recommend him to others; Alfred Tavarez is the best seller Alfred Tavarez is the best seller More

Dealership was accommodating to my needs immediately and gave me a a good deal. The sales person Louis was amazing at listening to all of my needs and providing me with the best car in the shortest time. gave me a a good deal. The sales person Louis was amazing at listening to all of my needs and providing me with the best car in the shortest time. More

The dealership was very professional. They were attentive to my needs and they provided excellent service. They were attentive to my needs and they provided excellent service. More

Inconsistent, we had free oil change, than they started charging again, extremely poor customer service, most of the time they never answer the phone, every time try to put extra charges on the bill, had l charging again, extremely poor customer service, most of the time they never answer the phone, every time try to put extra charges on the bill, had lease a car, and went back to buy it, car had over 100k miles, they sneaked an xx warranty that barely covers anything, price for warranty was over 3k, I can seat here all day and tell you stories about that place for past 3 years. They got the bronx punk attitude. More

Good Very good Good service. Very welcome nice The make you feel welcome at the dealership when you come in Very welcome nice The make you feel welcome at the dealership when you come in More

Fast and friendly Great service, pleasant attendant and efficient I will be back for my next service efficient I will be back for my next service More

Was efficient to drop off and pick-up. Shuttle to my home was great - Eddie was very friendly. But you really should have appointments where I can wait there Shuttle to my home was great - Eddie was very friendly. But you really should have appointments where I can wait there More

Prices are high but the people seem honest and do good work. They do it in a timely manner and are communicative about timeline, pricing, and needs. work. They do it in a timely manner and are communicative about timeline, pricing, and needs. More