Nissan Of Redlands

I went in last night to buy a truck, but apparently the finance manager was too busy to talk to me directly.  He kept sending the salesman back to negotiate, but this guy couldn't tell me how they got the finance manager was too busy to talk to me directly.  He kept sending the salesman back to negotiate, but this guy couldn't tell me how they got the figures they were quoting.  When he went to find the finance guy again he was watching TV.  Just wanted to let everyone know that apparently they are more concerned about what happens on DWTS or The Bachelorette to come out and work at deal.  As I was leaving he made some rude comment about me loud enough where other customers could hear.   Totally unprofessional.  More

I'd been researching for another car for months. I came to the conclusion the Altima 3.5, 2-door coupe was the biggest bang for the buck. However, with my budget being what it was, I thought I'd have to s to the conclusion the Altima 3.5, 2-door coupe was the biggest bang for the buck. However, with my budget being what it was, I thought I'd have to settle for a pre-owned Altima only. Then, Art Lee called me and asked if I'd be interested in a NEW Altima Coupe. Art told me he was offering to drop the dealer's asking price from $29,634 down to an internet special cost of $24,562; this lopped $5,000 off the price! Because of my research, I knew this was not too much above the cost of a low mileage, certified pre-owned car. I went to see Art. He was friendly, but business like and straight forward...traits I especially appreciate as I'm not exactly fond of car salesmen. Despite a previous credit problem, Art was able to find me a reasonable simple interest rate to help me reestablish my credit rating. Between my trade-in, my down payment, AND A $1,750 REBATE FROM NISSAN, I'm one very happy camper! Lastly, I was given their 6-year, 100,000 mile mile warranty at their cost. I took delivery of my NEW Altima that very afternoon. I'm looking forward to working with their Service Department to do some aggressive preventative maintenance on my ride. Sincerely, G. Dixon, Loma Linda, California P.S. - If you put your foot down on this bad-boy, you'd better watch your rearview mirror! More

I needed a new family car so I went to Metro Nissan where I met Art Lee he approached me and was very courteous and knowledgeable of his job. He had no problem with my situation and I was driving away in a N I met Art Lee he approached me and was very courteous and knowledgeable of his job. He had no problem with my situation and I was driving away in a New Nissan Altima...I WOULD RECOMMEND ANYONE TO METRO NISSAN...THANK YOU ART! More

Art Lee had a great attitude from the beginning of my visit. He was friendly, prompt and informed. I was fairly adamant about the price I wanted to receive on my trade-in, and Art was open to working wit visit. He was friendly, prompt and informed. I was fairly adamant about the price I wanted to receive on my trade-in, and Art was open to working with me. I had several questions about post-sale modifications and service, and Art was very knowledgeable in the areas about which I was inquiring. Most importantly, Art didn't use high pressure sales tactics - I felt he was working with me to make sure I was satisfied rather than trying desperately to make the sale. More

I was interested in a 2011 altima i needed more car room because i have two kids now so i needed to upgrade. I started calling around to other nissan dealers to see where was the best price. I ended up at M because i have two kids now so i needed to upgrade. I started calling around to other nissan dealers to see where was the best price. I ended up at Metro Nissan of Redlands. Their customer service was excellent and i would definitaly recommened friends and family to go there first! More

I took my car in for a routine service, which was only supposed to take 30 minutes and it took 1 hour. Check out was also taking a really long time. I didn't complain, but I wasn't very happy about the supposed to take 30 minutes and it took 1 hour. Check out was also taking a really long time. I didn't complain, but I wasn't very happy about the whole thing. The manager, who sits in a glass office, gestured for me to come into his office. He asked me if everything was alright, and I shared with him my frustration. He wrapped everything up quickly and not only didn't charge me, but gave me 3 more oil changes at no charge. What impressed me was I didn't have to complain (which I don't usually do) he saw I was unhappy and wanted to know why. This shows a clear dedication to happy customers. I have since had other services done and clearly customer service is their main priority with EVERY member on his staff. I don't know if their prices are high or low because I don't have a reference to go by. But I assume all dealers have to go by some kind of standardized guidelines. I'm tired of being treated like a number and Metro Nissan of Redlands has eliminated that notion altogether. I wouldn't go anywhere else. More

Great smooth and professional transaction. Paper work was very simple and done in a timely manner. I was able to get into a great car for a great and affordable price. Was very well taken care of and would very simple and done in a timely manner. I was able to get into a great car for a great and affordable price. Was very well taken care of and would recommend this dealership to any serious buyer. More

I felt comofortable enough negotiating over the phone, that the first time I ever stepped foor inside the dealership I had my checkbook with me. Against conventional wisdom, I went into the dealership wi that the first time I ever stepped foor inside the dealership I had my checkbook with me. Against conventional wisdom, I went into the dealership with the intention of no haggling, simple and clear negotiations of the financing. That, thankfully is exactly what I got. I purchased a 2011 Juke, having my tire censors checked and fixed (hopefully soon), and hope to be out of here soon. My reviews are based on the buying experience, we'll see about the "timely" service! More

I had horrible experience with Nissan Service Dept & will most likely never purchase another Nissan. I have a '05 Frontier with very low mileage 44,094 miles. I was driving the truck when the service li will most likely never purchase another Nissan. I have a '05 Frontier with very low mileage 44,094 miles. I was driving the truck when the service light came on. I determined the transmission fluid was low so I refilled the transmission with fluid. When my service light remained on, I took the truck to Redlands Nissan & then my horible experience began. The service analyst Gene alleged I put 4-6 extra quarts of transmission fluid in the vehicle & that is what caused the transmission damage. That was a lie & I told Gene I did not put that much extra fluid in the truck & I explained I used the transmission dip stick as the measuring gage when I added the fluid. I advised Gene I had rec'd an extended warranty notice from Nissan & as my truck only had 43k+ miles & any transmission work should be covered under warranty. It was obvious from the start Gene had no intent on handling anything under warranty but he said he would diagnose the problem. I brought the truck in for service on 3/23/11, a few days went by without any word from Gene so I called & he said the computer diagnosis was complete but they would need to actually look at the transmision to verify exactly what as wrong. Because Gene was insistant that the work was not covered under warranty I had to authorize the work to begin & I asked Gene to do what was needed but to save the transmission fluid so I could veriy his claim of the excess fluid he alleged & so I could also have my mechanic examine the fluid or any contaminents. After the initial service was done, Gene informed me the fluid was not contaminated, the work would not be covered under the extended warranty, nor would the work be covered under the normal warranty as my warranty had recently expred. Unfortunately & for some reason, Gene did not keep the old Transmission fluid which pevented me from having a 2nd opinion. When I initially brought the truck in, I asked could I have my mechanic examine the transmssion but I was told no as that would void any warranty; so I authorized the transmission problem diagnosis. At that point in time I was $800+ in the service & I was hoping the transmission warranty would cover the damage. I will now make a long story short. I wond up paying in excess of $1900 to get my vehicle release, I spoke with the extended warranty company to have them handle the payment & Mary Ellen who Gene referred me to said Gene told her I caused the transmission dmage by putting 4-6 extra quarts of transmission fluid in housing therefor, the extended transmission coverage would not aply. I have a major problem believing my truck with only 44,000 miles on it would need any transmssion work, let alone transmision work not covered under some type of warranty. The way I was lied to by Gene 1st about the cause of the damage & secondly by his destroying of the evidence ie the old fluid inside the transmission when the transmission service was done has left me very disappointed with Nissan Corp & especially Redlands Nissan. I have previously purchased 3 other Nissans' & this truck as my 4th Nissan. I am very disappointed it took 5 days for the service dept to diagnose a the alleged problem but then only a few hours to complete the repairs after I was left with no other choice but to say ok, do the repairs. More

Customer Service was superb! Smoothest transaction ever had buying a car and no hidden costs. Car was priced right! Great rate and payment. Honest & knowledgable salesman. Dealership had many cars to c had buying a car and no hidden costs. Car was priced right! Great rate and payment. Honest & knowledgable salesman. Dealership had many cars to choose from. I will refer all my friends and family to this salesman. Thanks for making this transaction so smooth and stress free. More