Nissan South Morrow

The salesperson was good; but the peripheral processes and personnel I was unsure of; accept looking back; their interest was mostly to make a sale instead of my best interest. At first I wrote a review and personnel I was unsure of; accept looking back; their interest was mostly to make a sale instead of my best interest. At first I wrote a review that didn't reflect my taking the time to correctly assess matters. I both felt pressured and somewhat coerced to buy a car that was outside of my budget by almost double with double the insurance and gap added; from 533 dollars to 1003 total a month by finalization. Also the 2026 car in less than one month and a half was in the shop for major repairs and fourteen days worth rental total; computer wiring harness pin connector solder and splice (when another dealership said it was odd because I had a full warranty and it wasn't replaced altogether but the work was approved industry standard) and the car actually needed a replacement of both a new front right and left CV axle! Major repairs for a new 2026 car with less than some 1,500 miles! Although not setting out to buy a car nor in another state; went to visit fam and the existing car 2019 Nissan Rogue had battery problem or something that I went there to get inspected. After car purchase realized Nissan dealerships were franchised; and had problems having to deal with Nissan dealerships out of state regarding diagnostic fees; warranty issues and several back and forth calls culminating in having to deal with four different Nissan dealerships and one certified mechanical establishment for second look written assessment as to problem with car that a Nissan dealership said they couldn't duplicate; yet another did, and so did the certified mechanical establishment. I don't feel the car is safe; and have anxiety which among other things was diagnosed with; so every noise that I'm not sure should be familiar is a source of paranoia and I don't trust the car to drive from Florida to Ohio; which was one of my original purposes to have confidence in a new car I purchased. I was in an unfamiliar place with what looked like no civilization, loss of signal and while getting dark when several of the malfunction see owners manual lights suddenly came on and car cut off sputtering. That was so unnerving I still have anxiety over that. They told me before and after repairs that there were no recalls for any of that. To me that doesn't mean that I should take this any less serious that these are major repairs that needed done which involves safety of the use of a vehicle. More

Voncelka . ..and Ila Babkston was super nice and knowledgeable about rge Nissan brand.... so proud to own my car ..and Ila Babkston was super nice and knowledgeable about rge Nissan brand.... so proud to own my car More

Friendly and Enthusiastic Spot Love The Casino Spin To Win. Snacks are Also Available Even Free Win. Snacks are Also Available Even Free More

Fantastic customer service and experience! I appreciate Anderson being so informed and teaching me about the various cars. I appreciate Anderson being so informed and teaching me about the various cars. More

I wish I could leave 0 stars as this was the worst customer service I've experienced since being a customer with this location. I've been a loyal customer to the Morrow location for 14 years. I've bou customer service I've experienced since being a customer with this location. I've been a loyal customer to the Morrow location for 14 years. I've bought 3 different cars from this location and I always service my vehicles here. Today, I called service with questions regarding my service report for my vehicle. I was speaking to Andre regarding the repairs they said I needed. He became irritable and frustrated as I asked my questions. Andre Wright was not only rude and unprofessional, but he purposely hung up on me when I asked to speak to his manager. When I attempted to call back, no one answered the phone. Thus, my questions are still unanswered and I'm unpleased with this outcome. I wish Mr. Gray was still the manager over service because I know he would not tolerate this disrespectful and unprofessional behavior from one of him service advisors. I will no longer receive service through this location. I will be taking my business to Union City. More

I recently submitted a review on a vehicle I purchased here . The purchase was made 2 years ago . Unfortunately I was involved in an accident and totaled my Vehicle recently . Insurance , Extended warran here . The purchase was made 2 years ago . Unfortunately I was involved in an accident and totaled my Vehicle recently . Insurance , Extended warranties etc are great to have in situations such as mine . Once any incurred damages and losses have been covered , the unexpected question is . " where will I get money for another vehicle " ? I instantly called Nissan South and asked for Mr .Nails . I explained my situation to the teller and what it was I needed information about . After a brief hold , she explained that Mr. Nails was not available and would let him know about my situation . Mr. Nails returned my phone call later that day . ( " Are you ok " ) first words from him . I never mentioned year , make or model to the teller . To my surprise , after assuring I was well , " Lets forget about the 2020 Nissan Murano " insisting I come see him today . Regardless of what concerns I had or my fiance's on hand , Mr. Nails was sure I had coffee , refreshments and great customer service . Without fumbling on his words , once again , I drove away in a new truck . Taking into consideration that I have kids , he was sure my options included room for them . He also took time to insure any concerns regarding GAP or extended warranties on my previous vehicle were clearly explained . Such a wonderful and patient finance department . Kindness , honesty , consideration , hospitality , clean establishment etc is what we as customers expect . It can be scary to actually get it all at once . Mr .Nails thanks so much to you and your wonderful dedicated team . More

I have had the worst experience with this location. They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo pro They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo problem. I have not CUSSED them OUT nor have I been rude to them - I just wanted the car fixed. I brought the car back on day 2 and day 3. DWAIN LIED about getting a part in for 2 weeks then DAVID PRICE lied for the next 2 weeks about whatever he said he was going to do and then did nothing. STILL TO THIS DAY I have not been transferred to LEO if he is even the GM regarding this problem - I was transferred to GARDEL who has yet to validate the email sent to him last week requesting them to pay for my 1st car payment since nothing has been done on their part. I called today (9/5/23) and JOANNA - is the worst receptionist ever!! Just be nice and transfer the phone - no she hangs up or doesn't answer!! DAVID PRICE answers as well and starts to laugh on the phone - DO NOT BUY ANYTHING FROM THEM!! UNPROFESSIONAL and NOT LOYAL TO ensuring the Customer has a good EXPERIENCE!! I don't want this car ---- I WANT ALL OF MY MONEY BACK!! I never hated anything but I hate this place!! More

Their Customer Service is TERRIBLE! !!!! Yesterday (Monday, 8/21/23), I picked up my car from being serviced, mind you I dropped off my car for a "tune-up" on Friday (8/18/23) morning @ !!!! Yesterday (Monday, 8/21/23), I picked up my car from being serviced, mind you I dropped off my car for a "tune-up" on Friday (8/18/23) morning @ 11am! When I first pulled up, it took a minute for the service rep (Andre) to come and receive my car (there was NO customers in front of me). Mr. Andre said they will do a diagnostic and will contact me with the results. I had to call them at "4PM" and ask about the status on my vehicle. The reason I was given was, "their computer systems were down (from 11am-4pm) and that's why I wasn't contacted AND was told - it's no ones fault!!!" If finally got a hold of Mr. Andre and he tells me my car is finished and ready for pick-up! I asked him, how is my car ready for pick-up and I didn't get the diagnostic results, nor give you guys permission to work on my vehicle!!! Once I got the "email" (as I'm on the phone) asking for my approval for the tune-up work on my car and I approve it. I told Mr. Andre I will go ahead and leave my vehicle there, so it would be serviced first thing Saturday morning. I had to call "AGAIN" at 1PM on Saturday to get the status on my car. The lady who answered the phone, said at the moment she couldn't find 'anyone' to answer my questions, but she'll have someone call me back. I told her I needed my car today and I asked her what time they close, she said at 7PM!!! I never got a call back, so I called around 4pm - no one answers, then the recording says they will return my call, the next business day...which is MONDAY!!!! I left a voicemail letting them know how upset I was for them not contacting me and keeping my car over the weekend. I asked them to contact me asap Monday. Well, I had to call them AGAIN (no one contacted me)!!! I asked for the service manager and spoke to Mr. Willis. Mr. Willis stated that Mr. Andre attempted to contact me twice, but I DID NOT receive not 1 voicemail, text or email letting know that my vehicle was ready for pick-up. Mr. Willis apologized for the misinformation given by the receptionist and inconvenience of keeping my car over the weekend. My tune-up cost was over $1,070.00 and Mr. Willis said he would compensate me by taking 103.80 off for my "inconvenience". Well, when I went to pay for my car and use the coupon I received in the mail (which states; if your car service is more then $500, you will get $100 off for parts and labor)....well, the Service Manager - Mr. Willis had used a 'customers' coupon to compensate me.... for 'them' inconveniencing 'me', therefore, I could not use the coupon, which it was intended for, to use to pay for this expensive service!!!! I guess you pulled one over on me, right Mr. Willis? I wouldn't recommend Nissan South Morrow for "car service' to my worst enemy! (FYI: The 1 star is the cashier, who checked me out!) More

I bought a car through TIFFANY , she was my sales person , as an immigrant and trying to get a car that fits your budget its really hard .But thanks to Tiffany from Nissan South Morrow ,she wore my shoes an , as an immigrant and trying to get a car that fits your budget its really hard .But thanks to Tiffany from Nissan South Morrow ,she wore my shoes and got me a brand new car that fits my budget. I can say she is an angel and God bless her . She understood my need and filled the gap without any discrimination ,she was very patient with me. This world needs people like her. Great customer servive. Thank you Sancho for helping me too when Tiffany was out of office. More

This is the worst service department I ever used. The people are unprofessional. Stay away The people are unprofessional. Stay away More