Nissan South Morrow

Good morning, I would like to file a complaint regarding my recent experience with my service advisor, Mike Ponder. Unfortunately, I received very poor customer service throughout the entire proce regarding my recent experience with my service advisor, Mike Ponder. Unfortunately, I received very poor customer service throughout the entire process. When I first brought my car in for repairs, I explained to Michael Ponder that I needed a loaner vehicle because I only have one source of transportation. He initially told me that would be fine and that he would take care of it. However, when I dropped my car off, he changed his story and became rude and loud during our conversation. During the time my vehicle was being serviced, I did not receive any phone calls or updates regarding the status of my car. I had to continuously check text messages myself and call the dealership to get updates. When I came to pick up my vehicle, I was not properly acknowledged by the service advisor. I was simply handed my keys and told my car was outside. There was no explanation of the repairs completed, no review of the paperwork, and no professional communication about the work done on my vehicle. I have worked in customer service for over 20 years, and I understand the importance of professionalism, communication, and respect. Customers deserve transparency and courtesy, especially when dealing with vehicle repairs and transportation concerns .I felt disrespected during this experience, and I do not appreciate being treated as though I do not understand vehicles or the repair process. I know right from wrong, and this was one of the worst customer service experiences I have had. I hope this matter will be addressed appropriately so future customers are treated with professionalism and respect. Thank you for your email More

mia is the best sales person in atlanta she not only knows her stuff but she is a good christian girl and she is passionate about her customers, she takes her time and listens to my needs and gives grea knows her stuff but she is a good christian girl and she is passionate about her customers, she takes her time and listens to my needs and gives great service good follow up and the best possible financing and price, if you are in need of transportation go see mia she is absolutely amazing, i love you mia and thanks again for such great service and price i dont trust alot of sales people but mia is easy on the eyes and always greets me with a smile and she deserves the very best because she is my number one hero always there when i need her she is a very successful business professional, she deserves respect and honesty on the application dont waste her time she is amazing and a very proud person to work with she is like a wind up bunny she keeps going and going and going, keep going mia you are doing a fantastic wonderful job. keep it up. chris it's electric morrow GA More

IIA Bankston is the most efficient and best sales person ever!!! I always ask for her when I want to purchase a car. I will definitely send all family and friends her way!!!! Thank you IIa!!!! ever!!! I always ask for her when I want to purchase a car. I will definitely send all family and friends her way!!!! Thank you IIa!!!! More

The salesperson was good; but the peripheral processes and personnel I was unsure of; accept looking back; their interest was mostly to make a sale instead of my best interest. At first I wrote a review and personnel I was unsure of; accept looking back; their interest was mostly to make a sale instead of my best interest. At first I wrote a review that didn't reflect my taking the time to correctly assess matters. I both felt pressured and somewhat coerced to buy a car that was outside of my budget by almost double with double the insurance and gap added; from 533 dollars to 1003 total a month by finalization. Also the 2026 car in less than one month and a half was in the shop for major repairs and fourteen days worth rental total; computer wiring harness pin connector solder and splice (when another dealership said it was odd because I had a full warranty and it wasn't replaced altogether but the work was approved industry standard) and the car actually needed a replacement of both a new front right and left CV axle! Major repairs for a new 2026 car with less than some 1,500 miles! Although not setting out to buy a car nor in another state; went to visit fam and the existing car 2019 Nissan Rogue had battery problem or something that I went there to get inspected. After car purchase realized Nissan dealerships were franchised; and had problems having to deal with Nissan dealerships out of state regarding diagnostic fees; warranty issues and several back and forth calls culminating in having to deal with four different Nissan dealerships and one certified mechanical establishment for second look written assessment as to problem with car that a Nissan dealership said they couldn't duplicate; yet another did, and so did the certified mechanical establishment. I don't feel the car is safe; and have anxiety which among other things was diagnosed with; so every noise that I'm not sure should be familiar is a source of paranoia and I don't trust the car to drive from Florida to Ohio; which was one of my original purposes to have confidence in a new car I purchased. I was in an unfamiliar place with what looked like no civilization, loss of signal and while getting dark when several of the malfunction see owners manual lights suddenly came on and car cut off sputtering. That was so unnerving I still have anxiety over that. They told me before and after repairs that there were no recalls for any of that. To me that doesn't mean that I should take this any less serious that these are major repairs that needed done which involves safety of the use of a vehicle. More

Voncelka . ..and Ila Babkston was super nice and knowledgeable about rge Nissan brand.... so proud to own my car ..and Ila Babkston was super nice and knowledgeable about rge Nissan brand.... so proud to own my car More

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Fantastic customer service and experience! I appreciate Anderson being so informed and teaching me about the various cars. I appreciate Anderson being so informed and teaching me about the various cars. More

I wish I could leave 0 stars as this was the worst customer service I've experienced since being a customer with this location. I've been a loyal customer to the Morrow location for 14 years. I've bou customer service I've experienced since being a customer with this location. I've been a loyal customer to the Morrow location for 14 years. I've bought 3 different cars from this location and I always service my vehicles here. Today, I called service with questions regarding my service report for my vehicle. I was speaking to Andre regarding the repairs they said I needed. He became irritable and frustrated as I asked my questions. Andre Wright was not only rude and unprofessional, but he purposely hung up on me when I asked to speak to his manager. When I attempted to call back, no one answered the phone. Thus, my questions are still unanswered and I'm unpleased with this outcome. I wish Mr. Gray was still the manager over service because I know he would not tolerate this disrespectful and unprofessional behavior from one of him service advisors. I will no longer receive service through this location. I will be taking my business to Union City. More

I recently submitted a review on a vehicle I purchased here . The purchase was made 2 years ago . Unfortunately I was involved in an accident and totaled my Vehicle recently . Insurance , Extended warran here . The purchase was made 2 years ago . Unfortunately I was involved in an accident and totaled my Vehicle recently . Insurance , Extended warranties etc are great to have in situations such as mine . Once any incurred damages and losses have been covered , the unexpected question is . " where will I get money for another vehicle " ? I instantly called Nissan South and asked for Mr .Nails . I explained my situation to the teller and what it was I needed information about . After a brief hold , she explained that Mr. Nails was not available and would let him know about my situation . Mr. Nails returned my phone call later that day . ( " Are you ok " ) first words from him . I never mentioned year , make or model to the teller . To my surprise , after assuring I was well , " Lets forget about the 2020 Nissan Murano " insisting I come see him today . Regardless of what concerns I had or my fiance's on hand , Mr. Nails was sure I had coffee , refreshments and great customer service . Without fumbling on his words , once again , I drove away in a new truck . Taking into consideration that I have kids , he was sure my options included room for them . He also took time to insure any concerns regarding GAP or extended warranties on my previous vehicle were clearly explained . Such a wonderful and patient finance department . Kindness , honesty , consideration , hospitality , clean establishment etc is what we as customers expect . It can be scary to actually get it all at once . Mr .Nails thanks so much to you and your wonderful dedicated team . More

I have had the worst experience with this location. They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo pro They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo problem. I have not CUSSED them OUT nor have I been rude to them - I just wanted the car fixed. I brought the car back on day 2 and day 3. DWAIN LIED about getting a part in for 2 weeks then DAVID PRICE lied for the next 2 weeks about whatever he said he was going to do and then did nothing. STILL TO THIS DAY I have not been transferred to LEO if he is even the GM regarding this problem - I was transferred to GARDEL who has yet to validate the email sent to him last week requesting them to pay for my 1st car payment since nothing has been done on their part. I called today (9/5/23) and JOANNA - is the worst receptionist ever!! Just be nice and transfer the phone - no she hangs up or doesn't answer!! DAVID PRICE answers as well and starts to laugh on the phone - DO NOT BUY ANYTHING FROM THEM!! UNPROFESSIONAL and NOT LOYAL TO ensuring the Customer has a good EXPERIENCE!! I don't want this car ---- I WANT ALL OF MY MONEY BACK!! I never hated anything but I hate this place!! More