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Nissan of Atlantic City - Service Center

Egg Harbor Township, NJ

4.3
66 Lifetime Reviews Review Dealership

66 Reviews of Nissan of Atlantic City - Service Center

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August 01, 2020

"Poor diagnosis!"

- Douglas

This was my experience on July 31st, 2020 For a week I had the message “Service Engine Soon” on the dashboard of my 2009 Nissan Versa. The manual said that the message meant that there was a problem with emissions, most likely needing a new gas cap. I had had this same message in the past and a new gas cap solved the problem. Since I was driving from New Jersey to South Carolina I thought that as I began my trip (in the rain) I should get a new gas cap from the Parts Department and eliminate the dashboard message. So I purchased a new gas cap (about $30) at Atlantic City Nissan. When I put it on and started to drive off, however, the message was still there. Before I went too far, I thought that since I’m going on a 500-mile drive (as I said, in the rain), what if it is a bigger problem? So I went to the Service Department and explained my predicament. They said they would need to do a diagnostic test to determine what was wrong, and I said okay. It cost about $132.00 and took an hour and a half. Their diagnosis was that the fuel pump needed to be replaced, and they said they had one in stock, but it would take another hour and a half or more to replace it. I decided against it because I had a long trip ahead of me and didn’t want to use up more time, so I said I will take a chance and go without a new fuel pump. The dashboard message was still there but I went anyway. I hoped it might go away after the car was driven some distance. A couple hours later I got some gas but once again the light stayed on. Several hours later I got gas again, only this time I noticed the gas cap had instructions on it saying to only turn it one click when putting it back on (the other times, and even with my old gas cap, I had used 2 or 3 clicks). I did what it said and when I started up the car the message was gone! Hours later I stopped for another tank of gas, used one click, and the message never reappeared. Of course, I was annoyed I hadn’t seen the instructions sooner, but I was more annoyed about getting a $132.00 diagnosis that certainly appears to be wrong! When I got to SC I looked up what happens when a fuel pump goes bad. My car did not show any of those symptoms! I am allowing one star for this review because all the people I dealt with were very pleasant.

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No
Employees Worked With
I don't know their names, and they wore safety masks. I only dealt with 4 employees. Kristamarie's name is on my receipt.
March 28, 2020

"Shireia Davis provided me with the utmost excellent..."

- Ashleyhoffner

Shireia Davis provided me with the utmost excellent customer service. She was eager to help me and resolved my issue. Very friendly and very professional.

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Yes
Employees Worked With
March 27, 2020

"The service staff is amazing very helpful and pleasant I..."

- mrstorres121603

The service staff is amazing very helpful and pleasant I drive an hour and a half just to come and get my oil changed there

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Yes
Employees Worked With
March 26, 2020

"Shireia was very nice and helpful.Kristamarie in the..."

- tshirdan

Shireia was very nice and helpful. Kristamarie in the service department very nice and helpful. I think Shireia and Kristamarie should both get big Increase And they are paying. Both ladies were very professional.

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Yes
Employees Worked With
Other Employees : Kristamaire was Excellent she was very nice and helpful in the service department.
April 24, 2019

"His the best "

- Misskisha

The best service advisor at Nissan in Eht . Very knowledgeable, and well respected. His very polite, and he will make you laugh!!! Team Jeff Sciore

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Yes
Employees Worked With
December 04, 2018

"Everything was handled in a professional manner"

- Steve

I was taken care of immediately and explained of service details. My past service was explained to me and what I would need in the future

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Yes
Employees Worked With
Oakes
November 19, 2018

"Complete attention. "

- Asheman609

I went in for some basic service and was informed about a recall for my vehicle. The mechanic also addressed the recall that I was informed of at no additional expense!

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Yes
Employees Worked With
August 26, 2018

"Excellent "

- Jayden

Very nice people. Very clean and the bath is always clean as well. Wait wasn’t very long and great recommendations on what my car needs done next time.

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Yes
Employees Worked With
August 25, 2018

"Always Number One"

- Elaine E.

I had a bolt in my tire and was unable to use the car. Nissan of Atlantic City was able to take my car 30 minutes after my phone call to make an appointment. Their Staff is always so kind and considerate. I have bought several cars here and I have always been impressed with their professionalism and courtesy. They almost seem like friends at this point. The Waiting Area is beautiful with big screen televisions and a wonderful refreshment area, all free. I will never buy a car from anyone other than Nissan.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ali Hadi, Manny Fakhori
July 25, 2018

" I love my new car and the help"

- Dan

Needed help the frist time I got there and received at the most they where able to do for me and my family thank you

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Yes
Employees Worked With
Other Employees : Dacruse
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