Nissan of Chattanooga East

I came in on last week to get my 2020 Nissan Altima looked at, Raymond Warthen, very nonchalant, poor customer service agent. I was told I needed replacement of the driver's sun visor, also, the dash h looked at, Raymond Warthen, very nonchalant, poor customer service agent. I was told I needed replacement of the driver's sun visor, also, the dash harness would need to be replaced, and after those repairs were made, the specialist would be able to see what modules are operational and more repairs maybe needed. This work had an estimated amount of 8,932.25. In the video I received I was told this all transpired from my sun visor, however back in September I took it them to get it checked out AGAIN and I mentioned in the text my sun visor on my driver side was broken, and how much would a new one be, this was not looked into at all, If this was quoted and looked at for me I would not be dealing with the situation I am in now. I called and spoke with the service manager Daniel, I explained to him what the issue was and he said he would look int the thread of messages and give me a call back, the call wasn't as pleasant, he was not NICE he kept talking over me. My insurance decided to deny the claim due to modification made after me taking the car, which is understanding. I have not gotten any major work done to my car and I believe this is something malfunctioned from the start, I am the only owner, and I bought this car brand new, After doing more research recurring issues include door wiring harness fatigue, sun visor wiring, body control communication faults, intermittent electrical accessories, air bag warning lights and backup camera problems. Altima's, pathfinders, rogue, maxima, murano, Sentra, titan, and frontier overall have the largest complaints! Now let's get back to Raymond, I value customer service and the service Nissan provides, But I've encountered challenges that I believe are impacting the customer experience, Specifically, I've found it difficult to get timely updates on my vehicle. This lack of communication made it had for me to plan my schedule and left me feeling like my time wasn't being prioritized. I wanted to bring this to your attention because I believe it's important for the team to be aware of how these communication gaps affect customer satisfaction. I had to appear in person to speak with him, and before speaking with him I stood back and called the phone number at his desk and watched him ignore my call with no other customer's around, shortly after I walked up to him, he did not greet me or show no interest in helping me. Nissan customer service is very important! I am not a happy customer! More

Second car that we purchased from Nissan East and Mark was our salesman on both and we would use him again was our salesman on both and we would use him again More

Wouldn't go any where else because of Carter. He is top dog in my book. He is top dog in my book. More

Everything went great and I enjoy my Nissan Murano. Thank you Mike for the sale. Thank you Mike for the sale. More

It was an amazing experience from start to finish. I will forever recommend people to Nissan. I will also be back soon to trade in my other car! I will forever recommend people to Nissan. I will also be back soon to trade in my other car! More

Salesman was knowledge and courteous. Dealership meet my trade in requirements and gave me a good deal on my purchase price. Dealership meet my trade in requirements and gave me a good deal on my purchase price. More

Great place had no issues. Gina was great and helped me through the whole process. Gina was great and helped me through the whole process. More

I Did not feel rushed, they were able to answer all my questions very patient. questions very patient. More

I chected the car out online. The salesman contacted me probably the next day.He was very nice and friendly and was honest. The salesman contacted me probably the next day.He was very nice and friendly and was honest. More

Bought a 2022 Ram from here and only had 28,500 miles. Everything seemed to be fine as it was working great for 4 days and then the airbag device light came on a demanded I see a retailer ASAP. I took it Everything seemed to be fine as it was working great for 4 days and then the airbag device light came on a demanded I see a retailer ASAP. I took it Dodge RIGHT ACROSS THE STREET and had to beg for a loaner from Nissan, who of which sold me the truck. I have now been waiting 3 days for the fix from dodge who was already backed up with vehicles. I was told it wont be done for another 5 days meanwhile Nissan demands I return the loaner they gave me for 2 days and basically said I am SOL. I have no vehicle now all because Nissan failed to drive it over to Dodge before they sold it me for another 4 days. Carter is who the sales guy was that sold the truck. I will not ever be going back through them and I plan on selling the truck as soon as I get it back. What a terrible way to treat you customers, especially a first time car buyer. More