Nissan of Chattanooga East

Great Experience Excellent customer service. We were buying a car for the first time in many years and were treated very well. Mike was excellent to work with and made Excellent customer service. We were buying a car for the first time in many years and were treated very well. Mike was excellent to work with and made sure we had everything we needed when we bought our Pathfinder. More

You guys made me feel like family and not just a credit score. Thank u so much guys!! If u need a nice car with low payments and have not so great credit they will get u into something very nice! score. Thank u so much guys!! If u need a nice car with low payments and have not so great credit they will get u into something very nice! More

Some great some not so much I found the car I wanted. They waited for me to get there. I didn't feel rushed. They were upfront about the car (used) and the price....however... I found the car I wanted. They waited for me to get there. I didn't feel rushed. They were upfront about the car (used) and the price....however...... The salesman, who was great, gave me a price. But the sales manager tried to add on $300 for nothing. My car was $18,700. THANKFULLY I got it in writing. During the process of paperwork the sales manager told me "hey worked it out for you and got you out the door at $19k. I thought he meant overall because I had preapproved financing with my credit union. Of course they tried to sell me the extended warranty, but I had arranged for that through the credit union. As a single woman they tried to make me feel like I was making a mistake, but I stuck to my guns. The next day I come in to sign and suddenly my CAR price is $19k. Luckily I kept the paper so I got my car for $18,700. I mean yeah, $300 may not be much but I'm not handing it to you for LITERALLY NOTHING. It was fully shady. I made them give me all they promised - detail, full tank of gas, new fob batteries and 3 months of XM. They didn't want to, but they did. LIke I said great car, good salesman, but the money people, I felt like they were trying to gouge me. More

Terrible customer service. Extremely rude salesman and high pressure sales tactics. Put sales before people. Avoid this place and a salesman named mark. This place certainly didn't get my business! high pressure sales tactics. Put sales before people. Avoid this place and a salesman named mark. This place certainly didn't get my business! More

This is an amazing dealership. I worked with Tom Faraday and I have never went through the process of purchasing a vehicle before. He was patient and answered all my questions in detail. They were not pushy and I have never went through the process of purchasing a vehicle before. He was patient and answered all my questions in detail. They were not pushy at all. Even after I ended up purchasing elsewhere they are still kind enough to try to find a trade in for my daughters truck. They really care about what best serves there customers no matter the outcome. More

Patient and kind I was just in the beginning stages of looking for a new vehicle. I had been to several different dealerships test driving multiple SUV's. Nothing had I was just in the beginning stages of looking for a new vehicle. I had been to several different dealerships test driving multiple SUV's. Nothing had peaked my interest. I test drove a Nissan Rogue and was actually impressed, but wasn't sold just yet. As I was walking out of the show room floor, my eyes were drawn to a car, surprisingly as I hadn't driven a car in over 21 years. David, and my husband, were both like, would you consider driving it to see if you like a car. So I did. I drove the new 2019 Nissan Altima. David was great explaining all of the features, but what impressed me the most, was how patient he was with me on my decisions. I test drove multiple vehicles in the series. From the SL, to the S. I just wanted to decide if i wanted and needed all of the luxuries provided in the SL model. David explained all of the differences and even let me pull the two vehicles side by side in an open area of the lot to make my buying decision. It was a hard decision to do things for myself, but David was very patient, understanding and kind to help me by constantly saying "this is a big decision and a lot of money, I want you to be happy with your decision"..not too sure many dealers in the area would have that attitude with a customer. I am now the owner of a 2019 Nissan Altima and enjoy the ride everyday. More

TOM, TOM he's our man--if he can't do it nobody can!!! After two of my daughters bought a Nissan from Tom Faraday, I went back to see Tom. I really needed a new car but had been very hesitant about it. After two of my daughters bought a Nissan from Tom Faraday, I went back to see Tom. I really needed a new car but had been very hesitant about it. I went out and looked a couple of times--Tom did not pressure me--he let me take my time to make up my mind. When I saw the one that I bought for the first--it just felt right. Tom's personality made my experience excellent. He let me make up my mind without any high-pressure sales pitch. I love my new Nissan! More

Very pleased Have no complaints with my car buying experience at nissan in general. Lamar was always in contact and made sure everything went smooth. Will be back Have no complaints with my car buying experience at nissan in general. Lamar was always in contact and made sure everything went smooth. Will be back for another nissan vehicle no doubt. More

Nice experience!! Did business with Chattanooga East and they came through for my wife and I. If you need a salesman that really knows his vehicles and treats you like Did business with Chattanooga East and they came through for my wife and I. If you need a salesman that really knows his vehicles and treats you like someone special, Lamar Langford is your man!! More

Chattanooga East Nissan Third Nissan I have purchased from Tom Faraday. Great people to work with. Treat you with honesty and respect. Work with their customers and customer Third Nissan I have purchased from Tom Faraday. Great people to work with. Treat you with honesty and respect. Work with their customers and customer satisfaction is foremost. Great product, great people. More