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Nissan of Cookeville

Cookeville, TN

5.0
5,714 Reviews
Welcome to Nissan of Cookeville, located at 501 Neal Street in Cookeville, TN. Serving Cookeville, Crossville, Lebanon, Livingston, Murfreesboro and Carthage, we're dedicated to exceeding our customer's expectations every day of the year. Nissan of Cookeville welcomes you to come and shop the area's largest selection of new Nissans and extensive pre-owned selection . We'll buy your vehicle even if you don't buy from us. Our sales staff will patiently work with you to select the best car, truck or SUV at the best price to fit your particular needs. You can easily schedule a service appointment on this website or feel free to call us and we'll be happy to take care of you. Our parts and service department is ready to help with any maintenance or service needs that you may have. We also have Nissan rental cars available in case you're only here for a short time. Nissan of Cookeville is proud to share our MyNissan Rewards Program : It's our way of rewarding our best customers...YOU! No Cost! Earn points for service work! Preloaded with sales and service points! One Point=One Dollar! Spend points for service or sales back here at our dealership! Personal website to track points and shop Rewards+Plus! Only 1 account per household necessary! Nissan of Cookeville in TN is your Cookeville Nissan dealership! Nissan Cookeville your car dealership in Cookeville, TN invites you to explore our dealership , our website or feel free to call us with any question...we're here to serve you. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online , request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather
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501 Neal Street

Cookeville, TN

38501

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Showing 5,714 reviews

March 22, 2019

Our salesperson was AWESOME and a PLEASURE to work with 😃 Walter was courteous and take time to make sure we got the right vehicle at the payment we wanted he even came to us while it was pouring straight dow More

by Amsouth4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2019

Feel like all salesmen are the same? Think again! My Girlfriend and I had been having problems with one of our vehicles, and no amount of mechanic work could seem to make it dependable. We were trying More

by HauntedObelisk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Davenport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Triglia, Jeff Harrison
March 22, 2019

Great He was a good and honest person.He was very nice and very helpful. I will give him a10. He was really easy to work with. More

by Altima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Boles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Young
March 21, 2019

Overall best customer service Not pushy, easy to work with, Andrew was awesome! Made it extremely easy to purchase a new vehicle, answered any and all questions. Very fast More

by ShaneSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Triglia, Andrew Walker
March 21, 2019

Awesome We've been trying to get a vehicle to meet all of our needs since Monday finally we went to Nissan of Cookeville and purchased a Honda Ridgeline we th More

by Willownboo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrek St.John
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2019

Awesome my wife and I have been trying to get a vehicle to pull our camper since Monday Derek St John was great to work with Nissan of Cookeville has a great More

by Willndonna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrek St.John
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2019

Nice and helpful people. Walter was friendly and helped me buy a good car for my career needs. He also helped me with a small loan for an insurance payment. More

by robertzaccour
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Walter Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2019

Terrible customer service My dealings with Nissan of Cookeville was really one of the most frustrating experiences ever with a car dealership. Every step of the way (securing a More

by Mmp
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Rezi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derrek St.John
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Beckwith, Micah Rowland
Mar 20, 2019 -

Nissan of Cookeville responded

Hello Mary, We hate to hear that you had an unpleasant and frustrating time with us. It is never our interest or our goal to ever upset anyone, but to do the opposite and provide a truly exceptional experience. There are a few key things to clear up with your review however. When you purchased your vehicle with us in Tennessee, your previous vehicle had broke down while you traveled cross country from Massachusetts and we the dealership in an effort to assist you, paid for your hotel room to stay the night and rest from your ordeal. You were super pleased with our process and I am sure if you felt that our dealership wasn't providing you a truly exceptional service, there were many other dealerships within a 1 mile radius to work with. When registering a vehicle out of state, we can only do so much, we had sent over the documents to your local county clerk and provided them with as much information to ensure that your vehicle would be ready to be registered by you. We had even went so far as to provide you with additional items shipped to Texas and New Mexico, since you were still traveling across the country, so you would have the ability to conduct this process . It is the sole responsibility of the owner to ensure that their vehicle is registered, licensed, and insured in accordance to their state laws, not the dealerships. Massachusetts is also a title holding state. Meaning, that since you financed the vehicle, you will not receive a title until the vehicle is fully paid off for. We had had many conversations with you since your purchase back from December of 2018 and have had at least 10 logged phone conversations with our staff including management that range from under a minute to a full 5 minutes or more that have discussed and even assisted with everything that you have mentioned in your review. In all, this review is unfair and does not reflect the above and beyond services that this dealership had and still are providing you in your time of need and your overall satisfaction. Its a shame that when a business pays out of pocket for more than what we should have( looking back on it) , that we are subject to such scrutiny. We hope your Rogue is doing well and providing you with safe travels in and out of state.

March 19, 2019

Awesome Service Wouldn’t go to any other dealer and definitely wouldn’t deal with anyone else but Andrew Walker! Didn’t feel like we was pushed into buying anything, More

by Chull94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Walker
March 18, 2019

Very satisfied Andrew Walker was my salesman, he and his team worked with me till way past closing hours and even into the next day to get me the vehicle and deal th More

by Scott42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Walker
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