Nissan of Cookeville

Just want to sell quickly I just purchased my 3rd Nissan Rogue from Cookeville Nissan. My first experience was a new 2013 model and I have no complaints, only compliments. But I just purchased my 3rd Nissan Rogue from Cookeville Nissan. My first experience was a new 2013 model and I have no complaints, only compliments. But then I was rear-ended and accordioned into the car in front of me. The dealership's body shop did not total the car, but came in $400 under Total. Then they kept my car for 41 days to only return it with a bent frame and gaps where there shouldn't be, torn seals, and dirt, debris, and hair inside the new paintjob. I returned to the dealership upset and intent that they "make it right." After multiple trips and phone calls, a deal was finally made aND I purchased a 2015 Rogue. The color I wanted was at a Nashville dealership. The next day I picked up my new Rogue which had been delivered to Cookeville. Shockingly, the paint on the entire rear end of the car was horribly chipped. It appeared as though the car was on on the front of the car hauler behind a gravel truck. I counted 27 paint chips. Cookeville Nissan washed this car before presenting it to me. They saw it, but still tried to sell to me. I refused ownership and a still-wrapped-in-plastic 2015 Rogue was delivered to the dealershipark for me. I LOVED that car. Sadly, last week a girl ran a stop sign and Tboned me and my 2 young boys. The Rogue took great care of use, therefore I decided to purchase a 2016 Rogue since the 2015 was a total. (I did not use the dealership body shop.) I had hoped the last experience was a fluke of bad service, bit it wasn't. Problems: 1. Sells guy Jeff quoted 2.99% interest - finance (Vince)gave me 4.67% (I have an 820 credit rating and last car was 1.99%). This made made my monthly payment $45 more per month. I am a teacher so $45 is a lot of money. 2. The dealership new I was coming to buy and said they would have car ready. I was meeting my husband after he got off work and I would have our young son's with us. When I arrived, we were shown a dirty smudged car. So checking the paint wasn't easy. 3. Of course when you buy a brand new car, you expect a sparkling, shiny clean car. I didn't get one. Not only did they leave smeared windows and dirty drip marks from water, BUT THEY DIDN'T WASH THE TOP OF THE CAR. 4. On they way home from the dealership I turned off XM radio and turned on local stations. Or tried to. Reception was terrible. When I arrived at home and was moving into my new car I relaxed they didn't attach my antenna. Now, my complaints might sound petty. But after purchasing 3 cars in 3 years from this dealership I expect A+ service. Jeff told me they sale 300 cars per month. Sales are too easy for them and apparently they don't have to work for customer satisfaction. This customer IS NOT SATISFIED. I WILL NOT RETURN. Next purchase will be a Toyota from the dealership down the road. More

Regarding Brock Smith Brock Smith was wonderful and very professional during our visit. My mother purchased a 2016 car today and was very pleased. I would recommend him to Brock Smith was wonderful and very professional during our visit. My mother purchased a 2016 car today and was very pleased. I would recommend him to anyone whom would want to purchase a new car. More

Excellent salesman Matt Stafford walked us through our options and led us to the best option to buy new! We bought a 2016 Nissan Rouge SV . Matt was a joy to work with Matt Stafford walked us through our options and led us to the best option to buy new! We bought a 2016 Nissan Rouge SV . Matt was a joy to work with and his knowledge of each vehicle we drove was outstanding. More

Kristi Lewis was amazing she knew our situation and helped Kristi knew the situation we where in and we spent all day on phone and email trying to make the one thing this family needed. She was amazing Kristi knew the situation we where in and we spent all day on phone and email trying to make the one thing this family needed. She was amazing More

New purchase Was looking for a couple of cars that is dependable and was really impressed on the service and will be Back In the future and will refer others Was looking for a couple of cars that is dependable and was really impressed on the service and will be Back In the future and will refer others More

Happy Customer I highly recommend Matt Stafford at Cookeville Nissan. Thank you for helping me today. Got exactly the car I wanted at the exact payment I would high I highly recommend Matt Stafford at Cookeville Nissan. Thank you for helping me today. Got exactly the car I wanted at the exact payment I would highly recommend them More

Matt was Great!! I've bought 3 cars at this dealership and this was by far the best and easiest that I've had. Will definitely be back here in the future to buy again I've bought 3 cars at this dealership and this was by far the best and easiest that I've had. Will definitely be back here in the future to buy again from Matt More

customer Josh Street is the best customer service guy in Cookeville. He tries to listen to customer needs and concerns. I recommend Josh for all your car se Josh Street is the best customer service guy in Cookeville. He tries to listen to customer needs and concerns. I recommend Josh for all your car service needs. More

Jeff has always been very helpful and friendly. John, also. The dealership is very impressive and efficient at what they do. The new service waiting area is very accommodating. I am a repeat customer and have The dealership is very impressive and efficient at what they do. The new service waiting area is very accommodating. I am a repeat customer and have always had good experiences with the dealership. More

They did it with NO MONEY DOWN! Matt and Dave are the team to come see!!! They got me into a car with absolutely No money down and payments below what my other payments were and a ne Matt and Dave are the team to come see!!! They got me into a car with absolutely No money down and payments below what my other payments were and a newer model. Can't beat that!!!!!!!! More