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Nissan of Cool Springs

Franklin, TN

4.8
2,114 Reviews

212 Comtide Court

Franklin, TN

37067

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2,114 Reviews of Nissan of Cool Springs

July 18, 2025

This dealership has made several improvements and they get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffe More

by donalduck70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson, Cameron Newton
Jul 20, 2025 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 16, 2025

We knew the car and specs we were interested in purchasing, and our salesperson Raj Jr. Thakor made the process smooth and easy. He handled everything professionally and kept the process moving for More

by CTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raj Thakor Jr
Jul 18, 2025 -

Nissan of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

July 15, 2025

This is probably one of the worst car dealerships to deal with even the finance guy lied to me and my wife about plans we signed up for and the pricing. Found out the car they sold me was a lemon. I had taki More

by Marcoaa77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Davis, Jason Stacy, Melissa Potts, Nicholas Brown, Geoffrey Mallory
June 18, 2025

Rich Trocolla was excellent to work with. He made my family feel very welcomed and excited to make our purchase. The first class service he provided was top notch. Thank you again to Nissan a More

by rob.philbin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Trocolla
Jun 19, 2025 -

Nissan of Cool Springs responded

Good morning, Rob and thank you so much for the great 5-star review and shout out to Rich Trocolla. He is new to our dealership, and we are so happy we were able to snatch him; he’s a keeper for sure. We’re happy to hear he was able to give you the great service we love each of our customers to experience. Hope you have a great rest of the week!

May 17, 2025

Jackson Scott was awesome to deal with. Very polite and not a pushy salesman at all. Will be back at some point for my next Nissan. This dealership got it done when others couldn’t. More

by Tysychotic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishop Rizk, Corey Harper, Jackson Scott
May 20, 2025 -

Nissan of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Nissan of Cool Springs we are always striving to do better than your last visit.

April 25, 2025

While I may have not bought a new car I still felt I got the same experience, Cade was amazing to work with and is super personable. More

by Elijah B
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cade Gross
Apr 28, 2025 -

Nissan of Cool Springs responded

Hello Elijah, thank you; we appreciate your feedback! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

April 09, 2025

Raj was super helpful and knowledgeable and kept the process going. He had all of our paperwork ready to go so there was no downtime in the process. I would recommend Raj in the future. More

by KFM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Newton, Raj Thakor Jr
Apr 12, 2025 -

Nissan of Cool Springs responded

Thank you for the great shoutout you gave to Raj and the 5 stars to top it all off, KFM. We really appreciate you taking the time to let everyone know about your experience here. We hope you have a fabulous weekend!

March 25, 2025

Kelli is great! She keeps the process of buying a car fun. Kelli is extremely knowledgeable about all of the cars features. Peyton in financing is really nice and he More

by sdavis201
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Gilliam, Peyton Sevigny
Mar 29, 2025 -

Nissan of Cool Springs responded

Good morning, S Davis and thank you so much for making the start of our day so wonderful. We’re so happy to hear you loved Kelli, we think she is amazing, as well. We also really appreciate the 5 stars you gave her. Hope you have a fabulous day!

March 20, 2025

Today I purchased a car from this dealership, and I had an outstanding experience. The sales representative ( Ms.kelli) was extremely professional, responsive, and made the entire process calm and easy for More

by Fatima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Newton, Kelli Gilliam, Peyton Sevigny
Mar 23, 2025 -

Nissan of Cool Springs responded

Hello Fatima and thank you so much for the 5 stars and wonderful shout out to Kelli and the staff here at Nissan of Cool Springs. We appreciate having you as part of our Nissan family and hope to continue doing business with you for many years!

March 10, 2025

Incredible staff and fantastic low-pressure sales assistance. Working with E. Price felt more like getting help from a friend than being "sold" something. He was so patient, personable and professi More

by baconbratcher
Recommend Dealer
Yes
Employees Worked With
E Price
Mar 12, 2025 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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