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Nissan of Cool Springs

Franklin, TN

4.8
2,111 Reviews
Call Dealership (615) 953-9767
View Awards

212 Comtide Court

Franklin, TN

37067

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2,111 Reviews of Nissan of Cool Springs

February 09, 2023

Professional,friendly & courteous, definitely recommend Nissan of Cool Springs if you are car shopping don't think you will be disappointed.I found exactly what I was looking for on their website was conta More

by gbrock420.gb.gb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Flores, Willie Phillips, Kelli Gilliam
Report | Print
Feb 10, 2023 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care! Regards, Mark Hepler (615) 790-2500

January 26, 2023

Friendly customer service and made a good deal on a vehicle within an hour when other dealerships wouldn't. More

by Beth T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Fields
Report | Print
Jan 30, 2023 -

Nissan of Cool Springs responded

Hi Beth, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Nissan of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

January 17, 2023

Used car inspection fee consist of what when you’re missing a 2nd key. Regret buy from here More

by j300zx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bishoy Rizk
Report | Print
Feb 08, 2023 -

Nissan of Cool Springs responded

J300zx, we regret to hear that you had a negative experience with us. Not all cars that are traded in have 2 keys. We always pass the second key along to the buyer if we have that key available. We would like to have a better understanding about your experience. Please, give us a call at your earliest convenience. Thank you, Amber Marx

January 12, 2023

I recommend Nissan cool springs for service; The service department is outstanding! very professional and friendly Thank you! More

by tracy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hepler, Gareth Collins, Daniel Hoggatt, Melissa Potts, J.R. Richardson, Willie Phillips
Report | Print
Jan 16, 2023 -

Nissan of Cool Springs responded

Hi, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Jan 17, 2023 -

Nissan of Cool Springs responded

Tracy, We are very happy to have provided you with such a positive experience! Thank you for the 5-Star review and thank you for being the best part of our family!

January 11, 2023

Buying new car experience is excellent, but trading in your current car is not good. I would recommend that the dealership has a better policy for trade in car. More

by Phani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
Report | Print
Feb 08, 2023 -

Nissan of Cool Springs responded

Phani, Unfortunately, the market determines what we can offer for a trade. We apologize for any misunderstandings. We always try to be fair in what we offer for a trade. Thank you, Amber Marx 615-790-2500

January 08, 2023

i highly recommend Vincent, he just wants you to be happy with your purchase, His Manager is a kind Gentleman who understands car values and fair deals. i’m hooked on this dealership and i will check her More

by tacdaddy2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk, Vincent Stokes
Report | Print
Jan 10, 2023 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Jan 11, 2023 -

Nissan of Cool Springs responded

Hi Tacdaddy2, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Amber Marx

January 06, 2023

Dealership is very easy to get to. Courteous staff and clean environment. They were very respectful of and my time More

by Wendell Ingram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams , E Price, Willie Phillips
Report | Print
Jan 08, 2023 -

Nissan of Cool Springs responded

Hi Wendell, thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care! Best Regards, Amber Amarx (615) 861-8514

January 04, 2023

Celia was extremely kind and helpful. She helped reduce the stress of car buying. She is a kind and genuine salesperson. More

by katherine.e.tudor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Williams, Celia Dukeshier
Report | Print
Jan 05, 2023 -

Nissan of Cool Springs responded

Hi Katherine, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 03, 2023

Celia was very helpful and did everything she could to help us out. She was very professional and friendly and I would recommend going to see her for a car. More

by Amandacaldwell6211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Dukeshier
Report | Print
Jan 11, 2023 -

Nissan of Cool Springs responded

Hi Amandacaldwell6211, thank you for taking the time to let us know about your recent experience. Let us know if we can assist you further. Amber Marx

January 03, 2023

She was so great to work with. Brought us several cars to test drive and Eric even came out to talk with us and show us around. More

by johnlogue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Stacy, Mark Hepler, Eric Roundy, Celia Dukeshier
Report | Print
Jan 05, 2023 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care! Best Regards, Amber Amarx (615) 861-8514

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