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Nissan of Cool Springs

Franklin, TN

4.8
2,110 Reviews

212 Comtide Court

Franklin, TN

37067

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2,110 Reviews of Nissan of Cool Springs

October 22, 2022

Very friendly and informative. I love my new car! As well Celia was able to accommodate to my price range making things more affordable. Paper work takes a little while longer than More

by melissa_fessenden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celia Dukeshier
Oct 28, 2022 -

Nissan of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

October 21, 2022

I had such an amazing and smooth car buying process! Marwan was very helpful and professional. The dealership was very clean and had a nice atmosphere. I would definitely recommend Marwan and Nissan of More

by Summer Frederick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marwan Babiry
Oct 23, 2022 -

Nissan of Cool Springs responded

Summer, Thank you for filling out a glowing review for Marwan. We will pass along your comments! Let us know if we can help you with anything! Thank you, Amber Marx 615-261-7315

October 19, 2022

Excellent service and a lot of friendliness and professionalism, I will definitely recommend the store and seller Celia to my friends. More

by Charlene Mateus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celia Dukeshier
Oct 21, 2022 -

Nissan of Cool Springs responded

Charlene, Thank you for taking the time to fill out a Google review for us. We really appreciate you giving us a 5-Star and love having you as part of our Nissan family. From Everyone here at Nissan of Cool Springs, we hope you have a wonderful day and thank you for being a vital part of our success story! Laura G. Montgomery 615.814.7404

October 13, 2022

I’ve been with Nissan for my last two cars and specifically worked with Bishoy Rizk. He’s more than my salesman, he’s my friend now. He knows and cares about my work helping the deaf community and More

by JVsfs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
Oct 19, 2022 -

Nissan of Cool Springs responded

Thank you for taking the time to leave such a glowing review! We are happy to report that your friend, Bishoy is now a sales manager and happy to work with all of our customers! Let us know if we can help you with anything in the future! Thank you, Amber Marx 615-261-7315

October 10, 2022

Marwan was great. I let him know what I was thinking and he put me in the perfect truck. He was very knowledgeable about the available options and their inventory. If More

by Charles.metz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gareth Collins, Daniel Hoggatt, David Starzyk, Marwan Babiry
Oct 13, 2022 -

Nissan of Cool Springs responded

Hi Charles, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! Thanks again for the recommendation, and have an amazing day! Regards, Mark Hepler (615) 790-2500

October 08, 2022

We love these guys. Connor and Cameron are very nice, not pushy and really know their cars. They gave me more for my trade than anyone else offered, and got me a better More

by Solly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael in Finance, Connor Lewis, Cameron Newton
Oct 12, 2022 -

Nissan of Cool Springs responded

Hi Solly, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! Please don't hesitate to reach out if there's anything additional we can do for you. Best Regards, Amber Amarx (615) 861-8514

October 07, 2022

We were very happy with our experience @ your dealership which is why we decided to continue business. More

by tracibobrien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
Oct 10, 2022 -

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 06, 2022

Bishoy and the team at Nissan of Coolsprings as always deliver the best service. We would never go anywhere else. Thank you all!!! More

by Adria.ostrander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
Oct 10, 2022 -

Nissan of Cool Springs responded

Hi Adria, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 04, 2022

A pleasure to work with! True to his word, Greg Gibbs delivered that and more on making the purchase of my used car a truly desirable experience. Up front and truthful, maki More

by Pam White
Recommend Dealer
Yes
Employees Worked With
Greg Gibbs
Oct 08, 2022 -

Nissan of Cool Springs responded

Hi Pam, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 03, 2022

I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department i More

by yurs4asong
Customer Service
Recommend Dealer
No
Employees Worked With
J.R. Richardson
Oct 14, 2022 -

Nissan of Cool Springs responded

Good Morning Yurs4asong, I was saddened to read that your experience was so bad it left you with a negative view of our dealership and department as a whole. I would be grateful if you would please contact me at your earliest convenience so I can review the details of your visit and see if we might possibly turn things around for you. If I am not at my desk when you call, please leave a message and I will get back with you as soon as possible, you can also leave an email at: lmontgomery@nissancoolsprings.com. I anticipate working with you to resolve things. Sincerely, Laura G. Montgomery Owner Loyalty Manager (615)814.7404

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