Nissan of Cool Springs

Great service from Donell Donell is an amazing salesman. He is not pushy, knowledgeable, and polite. I highly recommend him if you want to buy a car. You need his picture on he Donell is an amazing salesman. He is not pushy, knowledgeable, and polite. I highly recommend him if you want to buy a car. You need his picture on here! More

Great service, knowledgeable and friendly. Very helpful and listened to our needs and questions. Purchased a new Nissan Murano from the dealer and worked with Bishoy. Recommended very highly. Very helpful and listened to our needs and questions. Purchased a new Nissan Murano from the dealer and worked with Bishoy. Recommended very highly. More

Very bad experience with salesman Paul Stamatis. Seems others had a good experience with Paul however mine was not. Spoke with him and told him I was on my way from M'Boro to see a listed Murano. F Seems others had a good experience with Paul however mine was not. Spoke with him and told him I was on my way from M'Boro to see a listed Murano. First thing, as soon as I arrived he pushed me off on another salesman. Test drove the vehicle and decided I wanted it. However, I needed to know the exact amount, so I could take it to my credit union the following day. I gave them a $500.00 check to hold the car until after I knew about financing the following day. We texted back and fourth most of the day. They had made a 1k mistake on my paperwork and I was asking for them to cover that since it was their mistake. He would not. So, I finally said I would take the vehicle at that price and sent him a picture of the approval letter from the credit union. This was Memorial Day w/e and I asked him to call me to work out all of the details since it was a holiday w/e and knew my credit union would be closed. He said he would. Didn't hear from him until the following day and he sold the vehicle to someone else. That was very unprofessional, unethical and just wrong. He had a check of mine to hold it and also knew I was approved for financing. I called to speak to Mr. Stacy and spoke to his assistant to report this and have yet to hear back from him or her. Maybe this is how this dealership does business but I consider it very unprofessional. This is not a dealership I would ever do business with. Maybe I was treated like this because I am an older single lady, can't imagine them doing this to a male customer. I also have a complaint form to file with the TN Motor Vehicle department and I am contacting the BBB. Businesses should not be allowed to treat people any way they want to fatten their wallets at the customer's expense. More

Great service! Bishoy was an expert on all things Nissan Muranos. He was very knowledgeable of every feature between different models/years/etc. He went above and b Bishoy was an expert on all things Nissan Muranos. He was very knowledgeable of every feature between different models/years/etc. He went above and beyond to ensure that I was taken care of and provided excellent service. I am very happy with my new Platinum 2019 Murano and know that a lot of the happiness comes from the excellence that Bishoy provided during my car buying experience. Thank you Bishoy!!! More

New Car Made the car buying process easy and hassle free. Was available anytime when I had any questions. Seemed very knowledgeable to the kind of the type of Made the car buying process easy and hassle free. Was available anytime when I had any questions. Seemed very knowledgeable to the kind of the type of car I wanted. More

Great experience for a first time buyer! Love my 2017 Nissan Altima which Chase owned previously before selling it to me. Get a lot of complements on my new ride now! Glad I was taken care of Love my 2017 Nissan Altima which Chase owned previously before selling it to me. Get a lot of complements on my new ride now! Glad I was taken care of by the best. More

Best Dealership I have purchased two vehicles from Nissan Cool Springs, and the customer service at this dealership is the best I’ve ever experienced. From the sales I have purchased two vehicles from Nissan Cool Springs, and the customer service at this dealership is the best I’ve ever experienced. From the sales team, to finance, service department, and everyone else who has worked with me, I can only say you have been awesome to work with. And big thank you to Bishoy Rizk for the great purchase experience when I purchased my Nissan Titan last month!!! More

Amazing experience from start to finish! I cannot say enough good things about Nissan of Cool Springs! Two things to point out about this place: they are NOT pushy and have integrity. My e I cannot say enough good things about Nissan of Cool Springs! Two things to point out about this place: they are NOT pushy and have integrity. My experience started by texting with Jack who was very courteous and answered questions I had. Once I arrived, I met our salesman, Bayo who was extremely helpful and not at all pushy. He made our experience fun and pressure free. We talked numbers with Austin. He was both helpful and candid (which I really appreciated)! It's hard to always trust someone you're talking money with but I immediately knew Austin had integrity and wanted to help me get the best deal - and he did! Ryan (who was constantly smiling) gave me a thorough tour of the service department and of the technical pieces of my new car. Doug Hammond - who is hilarious by the way - helped me with add-ons. He was very practical and knowledgeable about extras for my car. He also didn't pressure me into anything he knew I didn't want. Finally, I met with Corey to discuss upgrading the warranty. He was so energetic, personable, and easy to talk with. He answered questions for me (and I had several that were probably pretty dumb)! Great experience from start to finish! More

Excellent Exceptional experience ! Everyone I came in contact was the were so pleasant. When entering was greeted by the receptionist with a pleasant smile, App Exceptional experience ! Everyone I came in contact was the were so pleasant. When entering was greeted by the receptionist with a pleasant smile, Appreciate how I was treated as I had gone to another dealership and they would led hadly give me the time of day. So glad I went to Nissan of Cool Springs. Told everyone about how GREAT everyone was. More

Vehicle purchase experience GM Saxon Reynolds came out to introduce himself and thank me for my purchase - very professional and easy to talk with. He and my salesman James, and GM Saxon Reynolds came out to introduce himself and thank me for my purchase - very professional and easy to talk with. He and my salesman James, and F&I Corey were all outstanding. The entire Sales team at Cool Springs Nissan is The Best! More