Nissan of Downtown L.A.

Patient,Kind, and attentive to what I was looking for. Helped find a great deal Helped find a great deal More

Very honest and transparent no confusion overall satisfaction how everything worked out for us. I would highly recommend friends and family satisfaction how everything worked out for us. I would highly recommend friends and family More

My experience with Nissan was super awesome they really helped me out with my car helped me out with my car More

Javier Valencia is the best salesman Nissan can ever have. He’s helped me and my family with our car purchases and has made our experience the best ever. I’ve only purchased cars from Nissan from Downto have. He’s helped me and my family with our car purchases and has made our experience the best ever. I’ve only purchased cars from Nissan from Downtown Los Angeles. If so I need a car again I will be coming back and in hopes that Javier is the one that helps me out. More

Very helpful and found what type of car would be great for me and my girlfriend for me and my girlfriend More

Customer service was amazing. Alan was wonderful and was very helpful. This is my first time in this location and it was really nice. Alan was wonderful and was very helpful. This is my first time in this location and it was really nice. More

I took my car to this Nissan. Initially it was a great experience. A little crowded but I was patient. The associate helping me informed me she would let me know when the car was Initially it was a great experience. A little crowded but I was patient. The associate helping me informed me she would let me know when the car was ready, however 3 hours later I had not been contacted. I decided to go see if the car was ready and it was but she had to gone to lunch. Fast forward to 2 days later and after they informed me everything was great on my car, my battery dies and I need a jump. Not sure what they did to my car but I never had battery issues previously. 2/10 would not recommend. UPDATE: I was having car issues on the road only 2 days after I left Nissan. Afraid I couldn’t make it back to Nissan, I went to the near maintenance car shop who told me they NEVER put oil in my car even though I have paperwork that says they did an oil change. PLEASE DO NOT take your car to Nissan downtown. I have also for a few days now been trying to get in contact with the director and leaving voicemails that have not been returned. More

BUYER BEWARE! From the SALES TEAM up to the SALES MANAGERS, this dealership is filled with DISHONEST and quite frankly RUDE people. WATCH OUT for the sales person From the SALES TEAM up to the SALES MANAGERS, this dealership is filled with DISHONEST and quite frankly RUDE people. WATCH OUT for the sales person Ray; he’s perceptibly dishonest. Equally you should watch out for David Escobar; he’s one of the sales managers and he’s of short patience and EXCEPTIONALLY RUDE. The ADVERTISEMENTS online are NOT REFLECTIVE OF THE TRUE PRICE they’re asking for their vehicles. This dealership charges MARK-UPS and ADD-ons. Additionally they will put PRESSURE on you to try and get you in the door, before trying to provide you any information. These people are IMPERSONAL, UNPROFESSIONAL, and just GENERALLY DISHONEST and MOTIVATED PURELY BY SALES and NOT THE BEST INTEREST OF THEIR PROSPECTIVE CUSTOMERS. More

Terrible service department, never got an update on my vehicle, car was there for two days,they didn’t even drive the vehicle to check the drivability issue and i was still charged a diagnostic fee vehicle, car was there for two days,they didn’t even drive the vehicle to check the drivability issue and i was still charged a diagnostic fee More

I wouldn't recommend this dealership to anyone; they are full of lies. I was dealing with Norma Alvarez since February 10,2022. And I told her the situation with my mom's car which is a 2010 Chevy Impala a full of lies. I was dealing with Norma Alvarez since February 10,2022. And I told her the situation with my mom's car which is a 2010 Chevy Impala and that the head gasket is blown and could we use that for a downpayment on a SUV; and Norma Alvarez said yes. I also asked her do they take people who has SSI for income; and that my mom doesn't have bad credit and that she only have the credit of paying off her Chevy Impala and other than that my mom doesn't have credit. And Norma said yes they do, and she said that my mom can use her car as a down payment. I was getting a lot of calls and text messages from Norma Alvarez to make an appointment to get my mom's her new car. And by her callings and messages I truly believed what Norma Alvarez said when she said that she would get my mother in a new car using my mom Chevy Impala for a downpayment. She also asked for pictures of my mom's car; so I sent them to her. Okay with that being said me and my mom finally made it out there to the dealership in Downtown Los Angeles expecting to see Norma cause she was the one who I was talking to from the beginning about all of the paperwork we need to bring. So when I parked and got out of the truck it was a man that works for Nissan Dealership approached me; so I told him that I'm here for Norma Alvarez. So he said that he could help me; but I told him that the only person I want to deal with is Norma Alvarez cause I told her from the beginning that I only want to deal with her. So he said that he is Norma boss so I told him that I had already told Norma that she is the only one I want to deal with. So he gave his phone to me so I can talk to Norma. And Norma told me that he is her boss and that he can help me; also she said that she will come down to say hi...[Which was a lie] cause she never came down. So with that being said I believed her. So the guy showed me and my mom the cars they had. So the guy started the paper work and he asked about the credit and I let him know that my mom doesn't have credit and that the only credit she has is from paying off her Chevy Impala and her income that she get is SSI. Also that is what me and Norma had talked about;cause that's the only income my mom has. And she said that they accept SSI income. When the guy ran my mother's credit he came back to the office with another guy; which he said that the other guy is his boss 😒. So the other guy said that they can't get my mom financed to get a car cause she doesn't have credit. So I told him that I hope no one try to use my mother's social security number. So I wouldn't recommend no one to deal with this dealership ever.... They all are liars; and Norma never came down to say hi 🤨. But thank GOD that the other dealership that I had on standby are truthful about what they about taking SSI, and even if you don't have credit. Cause when we went back to the other dealership they had the paperwork done. So they gave my mom the keys to a 2021 Nissan SUV with only just a little over 3,000 miles on it 😀 So my mom is rolling her SUV 😉 More