Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nissan of Downtown L.A.
Los Angeles, CA
1,004 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,004 reviews
August 31, 2021
I wish I had read reviews on the BBB site before entrusting Downtown Nissan with my vehicle. I brought my car in July 30th. It took 4 days to order and install driver side headlight lamp and replace entrusting Downtown Nissan with my vehicle. I brought my car in July 30th. It took 4 days to order and install driver side headlight lamp and replace interior cabin bulbs where the preliminary estimate was off by $250. I had to continuously call for updates on the status of the vehicle and many times put on hold for long periods of time only to be directed to voicemail. The very next day, August 5th, the car stalled out. I paid $40 for the tow to dealer. After spending about $300 in Lyft rides to and fro work, I was offered a loaner vehicle free of charge. August 16th I paid $404 and picked up the vehicle with a new IPDM installed and was assured the electrical problem was solved. I did not make it (3 miles) home from the dealership when the car stalled again. After a 30 minute wait, I rode with the tow truck driver back to the dealership to drop off vehicle and pick up the loaner again. Numerous calls were placed over the next few days to be told they they did not know the problem. After 10 days, they discovered the faulty wiring and repaired the EFI harness for an additional $850. So after replacing the headlight and interior cabin bulbs, no light bulb went off in any of the SAE certified technicians' brains that there may be an electrical issue why all the bulbs inside the vehicle were out. He did explain that the impact of COVID has reduced manpower. However, this has nothing to do with the lack of professionalism, communication and mechanical expertise on their own products . However minor this might be, I observed that when I picked up the car the second time, the mileage out was 77639 but when towed back in the third time, the mileage was 77634. The service manager assured me he test drove the car 20 miles and my mileage was exactly 77654. Obviously the mileage was set to these numbers to appear that 20 miles had been driven on the car because the number in was less than the number out from the second time. Now you've insulted my intelligence, great way to treat a paying customer. This has been a Nissan nightmare and I went to sleep hoping to never return. After dishing out almost $1700 and having my car from July 30th- Aug 26th, the sales department had the audacity to call and leave a voicemail saying they had "important information about my vehicle." I returned the call thinking maybe they were going to reimburse me for some of the charges only to find out they want to buy my car from me and put me in a new car. NO DEAL!!! More
by d.wilson8011
Employees Worked With
Ernesto Flores
May 17, 2021
Me and my partner went to look for a new used / new car at this location. We had the manager, Jose Escobar, help us. He instantly gave us water, he asked if we wanted to try cars, he asked all the right qu at this location. We had the manager, Jose Escobar, help us. He instantly gave us water, he asked if we wanted to try cars, he asked all the right questions & he knew all the details on every car. HE WAS SO HELPFUL! He would be a reason we would come back. This was the first time we did not feel pressured to buy anything. Because of that, it made us feel so at home. We did not purchase a car from this location but the Glendale Nissan, just based on colors and what we were looking for, but because of his great, professional, intelligent personality we will send other buyers to this location. Thank you so much Jose for being so kind to us, you really made our experience phenomenal !!! More
by jjshively
Employees Worked With
Jose Escobar
April 29, 2021
Bought my Nissan Cube here in 2010 and now I look forward to buying my new Nissan right back here ! This dealership is the Gold Standard in customer care as they helped me keep my Nissan running perfect or to buying my new Nissan right back here ! This dealership is the Gold Standard in customer care as they helped me keep my Nissan running perfect or over 10 years . A big Thank You to " ACE " in service for having all the correct answers for my Nissans maintenance .. Also Mia who I bought my Cube from was a great help to me . Even now I felt safe going there with 6 feet distance markers , plexiglass dividers at check out . Nissan of Downtown LA has the same employees which shows it's great place to work . Thank You again and see you real soon for my new Nissan ! More
by HARAJUKU1
Verified CustomerEmployees Worked With
Mia, Ace Games
April 21, 2021
My experience with Nissan has always been a good This is my 3rd time Purchasing A car run this dealer I love it everyone there has always been very friendly and helpful especially Edi I feel like I am pa my 3rd time Purchasing A car run this dealer I love it everyone there has always been very friendly and helpful especially Edi I feel like I am part of Nissan family thank you Nissan More
by AGOOSBY2U28
Employees Worked With
Edi Gaser
April 19, 2021
Made an appointment for 7am arrived at 640 obviously it’s closed there is nowhere to wait besides the alley and block people trying to come and go , so I ended up having to move and went from the first vehic closed there is nowhere to wait besides the alley and block people trying to come and go , so I ended up having to move and went from the first vehicle to the 6th car so I’m thinking no problem I made an appointment only to be told “it’s first come first serve the appointment it’s just to make sure you’re helped” the gentleman that told me that and kept walking , so then why have an appointment system if it’s not being honored , very disappointing when you make an appointment and you’re not seen until 730 so cool make me late for everything else I have to do during the day just remove the appointment system . The other young guy was friendly no complaints there . More
by Hello
Employees Worked With
Ernesto Flores
April 19, 2021
Helen was a great advisor. I was able to get my car in Helen was a great advisor. I was able to get my car in and out for its service in a timely manner. Great work everyone. Helen was a great advisor. I was able to get my car in and out for its service in a timely manner. Great work everyone. More
by j_bravo513
Employees Worked With
Helen Villafranca
April 15, 2021
Jeannette is always helpful with all my doubts i have. She suggest things my car needs. I trust her because she has never tried to sell some something not useful She suggest things my car needs. I trust her because she has never tried to sell some something not useful More
by ANAHIJ1
Employees Worked With
Jeannette
April 14, 2021
Repairs refuse to work on my 2007 Nissan Pathfinder “he is working on another car “ for me to show them the noise I heard in front right is working on another car “ for me to show them the noise I heard in front right More
by HAMILTONOMAR
Employees Worked With
Service person in the back
April 08, 2021
Ace is the Best! He explains everything needed with the car currently, any details of the service provided, and other issues detected the car has that I did not go in for. car currently, any details of the service provided, and other issues detected the car has that I did not go in for. More
by SacredHands
Employees Worked With
Ace Games
