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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,038 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,038 reviews

January 14, 2021

I always have a good experience with the service advisor Samuel. He does good job at thoroughly explaining things. There are a couple things I usually have questions about as a first time car owner and he More

by Arely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Lemus
Jan 14, 2021 -

Nissan of Downtown L.A. responded

Samuel is awesome and we will be sure to let him know about your review! We truly appreciate you choosing us and we can't wait to see you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

January 08, 2021

Fantastic service. Very personable service reps. Ace and Helen in particular are very personable and highly recommend doing business with them. I took my car in to get serviced and was provided feasible opt More

by ILEKAI90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games, Helen Villafranca
Jan 08, 2021 -

Nissan of Downtown L.A. responded

It's so nice to hear that Ace and Helen made sure you felt comfortable during your visit! Thank you for your feedback and we look forward to working with you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

January 08, 2021

The dealer was very friendly and detailed in his explanation of how everything worked. I left with a newer model vehicle, and for a decent rate. More

by kimiredaniels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edi Gaser
Jan 12, 2021 -

Nissan of Downtown L.A. responded

Thank you so much for taking the time to leave this review! We look forward to working with you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

January 06, 2021

I appreciate complimentary oil change, but I also requested checking because car horn battery lower sounding..but I was told that couldn't be checked More

by Mrs T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Jan 06, 2021 -

Nissan of Downtown L.A. responded

It's great to hear that you had an overall positive service visit. If there is anything else we can help you with, please do not hesitate to let us know! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

January 05, 2021

Helen is super friendly excellent worker I was very helpful for my service thank you Nissan of downtown LA and yes I would do service again More

by FIREBIRDCANELO323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Jan 06, 2021 -

Nissan of Downtown L.A. responded

Helen is a superstar and it's no surprise that she provided you with such a positive visit! Thank you so much for stopping by and we can't wait to see you back here again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

January 01, 2021

After the holidays, and especially in a pandemic, money is tight and servicing your car isn’t exactly the first thing people want to spend money on. That said, neither is getting the news that your car nee More

by MICHAELOHORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jan 04, 2021 -

Nissan of Downtown L.A. responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience with Ace! Thank you so much for stopping by and we look forward to working with you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

December 31, 2020

Helen V. Was so helpful. She made me feel like I was back home in Texas getting my truck serviced. Very professional and kind. Thank you very much for your help! More

by Mandogalaviz64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Jan 04, 2021 -

Nissan of Downtown L.A. responded

Helen is a superstar and it's no surprise that she took such good care of you! Thank you for your feedback and we look forward to hearing from you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

December 30, 2020

They got me financed when nobody else could, I took home my car which I needed after my 2019 Altima was totaled a couple of weeks earlier. Thank you so much More

by Londonrain67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda, Sammi, Drew.
Dec 30, 2020 -

Nissan of Downtown L.A. responded

It's a team effort here every day, as we strive to provide our customers with the best service possible. Enjoy your new car to the fullest and we can't wait to see you soon! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

December 30, 2020

David Mares was Very nice and polite. Job was done fast. The only thing is waiting to get your car takes a lot longer than anything else. More

by YVONNEVALENZUELA1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mares
Jan 04, 2021 -

Nissan of Downtown L.A. responded

We are proud of David and his efforts to get you in and out as soon as possible! We hope to see you soon! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

December 28, 2020

My experience at the service department has been quite exceptional so far. Every single personnel at the department has been very professional on all my needs since the first time I bought the first car. More

by ELCHIVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores, Helen Villafranca
Dec 30, 2020 -

Nissan of Downtown L.A. responded

We are happy to hear that you were impressed with our service! Thank you so much for choosing us and we look forward to working with you again! Take care! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

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