Nissan of Downtown L.A.

Gabriel took the time to explain with details what service was done on my vehicle. service was done on my vehicle. More

Inconsistent service reps. The most recent 2 visits I’ve had were great. I could tell they were actually wanting to help, especially the most recent person. If I get the chance The most recent 2 visits I’ve had were great. I could tell they were actually wanting to help, especially the most recent person. If I get the chance to go a 3rd time and have the same good experience then I’ll definitely give them 5 stars. More

Don’t ever consider taking your vehicle to this dealership for service. I had an appointment for a repair and arrived on time, yet I had to sit in my car for 55 minutes before anyone even checke dealership for service. I had an appointment for a repair and arrived on time, yet I had to sit in my car for 55 minutes before anyone even checked me in. After that, I waited another five hours at the dealership, only to be told the issue had been fixed. As soon as I drove off the lot, the exact same error appeared again. I scheduled another appointment and brought the vehicle back. This time, they told me their EV technicians were on vacation and that I would have to leave my car for an unknown amount of time. They had no loaner vehicles available and not even a rental car that I could pay for so I could continue commuting. I tool my vehicle to another Nissan dealership and they figured out that the issue was with a dying low voltage battery. They even serviced the vehicle under warranty at no cost but Nissan of DTLA was asking for $280 for that. Very disappointing and vey dishonest dealership More

Friendly people and employees. Clean, quiet, comfortable, and pleasant waiting rooms. Great deals and services. Clean, quiet, comfortable, and pleasant waiting rooms. Great deals and services. More

Friendly staff and they explained thoroughly during walk through. Fast service, quick turnaround time to return vehicle. through. Fast service, quick turnaround time to return vehicle. More

It allows you to have time to pay for your bills to protect your car. protect your car. More

I always come to nissan downtown for my car maintenance. I like the customer service and how fast the car gets done I like the customer service and how fast the car gets done More

I like how my service writer David gets right back to me with any concerns and very communicative in addressing any needs with any concerns and very communicative in addressing any needs More

They are friendly, hospitable and generous. They have wonderful customer service. I love dealing with them. They have wonderful customer service. I love dealing with them. More

You desperately need to speed up your procedures and operation. Almost 3.5 hours for an oil change is not good at all. Litsy nice young lady AJ good young man operation. Almost 3.5 hours for an oil change is not good at all. Litsy nice young lady AJ good young man More