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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,030 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,030 reviews

November 23, 2020

Very good costumer service and fast service and friendly employees very clean area a good bench to seat chips and soda available to buy t More

by SALOMONDELCID3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Nov 25, 2020 -

Nissan of Downtown L.A. responded

It's so nice to know that you enjoy our service and amenities! Thank you for choosing us and we can't wait to see you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

November 21, 2020

Le. Service Manager Lance S is a credit to the dealership, and to Nissan in general. He knows how to handle his team. Very Awesome More

by 6th 370Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Sobczak
Nov 23, 2020 -

Nissan of Downtown L.A. responded

We're more than happy to hear that your experience was nothing short of stellar with Lance and our team! We look forward to working with you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

November 19, 2020

I had a great experience. Staff was courteous, professional and efficient. Our sales rep Victor was awesome! Loved our time there and would definitely recommend their services. Thank you! More

by bryantalvarado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Arias
Nov 20, 2020 -

Nissan of Downtown L.A. responded

Hi Bryan, we are so proud to hear that Victor and our team provided you with such a positive visit with us! We look forward to working with you again! Take care! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

November 16, 2020

Everyone was so courteous, professional and attentive. I felt everyone was working to achieve the best deal for me. It was the ultimate car buying experience for me. More

by cgraves63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reynaldo, Edi Gaser
Nov 16, 2020 -

Nissan of Downtown L.A. responded

We want nothing but the best for our customers and we're so happy you had such a great experience with us! Congrats on your new car and we look forward to working with you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

November 12, 2020

Helen me explica todo con claridad y un excelente servicio Amable y me hace sentir confianza para llevar mi auto a servicio y recomendarlo 100 % gracias More

by ALEXANDERWILLIAM164
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Nov 13, 2020 -

Nissan of Downtown L.A. responded

Hola Alexander, Gracias por esta critica positiva! Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

November 12, 2020

It was a great experience everything was clear and firm. AND HELEN AND EVERYONE ELSE IS WILLING TO HELP. THANK YOU. I will recommend my family and anyone else reading my review. More

by felixvarda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Nov 12, 2020 -

Nissan of Downtown L.A. responded

It gives us great pride to hear that Helen and our staff went the extra mile to take such great care of you! We can't wait to see you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

November 11, 2020

Good service, good sevice, good service, good service, good service, good serve, good service, good service, good service, good service, good service, good service.good More

by REYNALDO.RODRIGUEZ17
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Nov 12, 2020 -

Nissan of Downtown L.A. responded

Thank you so much for your positive feedback! We look forward to hearing from you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

November 10, 2020

It was a good experience. Everyone was very nice and helpful, there was nothing confusing or loss of direction everything is straight forward and costumer friendly. More

by SABINOPEREZ238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Arriaza, Desiree Garcia, Helen Villafranca
Nov 10, 2020 -

Nissan of Downtown L.A. responded

It's so nice to know that you enjoyed your visit with us! We're so thankful that you took the time to reach out to us, and we really cannot wait to see you soon! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

November 10, 2020

Bad customer service, I purchased a car 10 months ago, I Bad customer service, I purchased a car 10 months ago, I had an issue with my car and the Manager ask me to bring the car to the dealership. I go ta More

by OLI_BARAJAS80
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mr. Monroy
Nov 11, 2020 -

Nissan of Downtown L.A. responded

Oli, We're disappointed your time was wasted. We should have provided better communication and informed you before you came here that we'd be unable to help you that day. I appreciate you bringing this to my attention and would like to learn more about who you spoke with so we can make sure this doesn't happen again. Please contact me when you have a moment. I hope to hear from you. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

November 08, 2020

I gave a 4 star rating for my overall experience because although, I had to return several times after I purchased my car, my salesman and the service(?) guy were very accommodating and helpful. They did e More

by thart1820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Kiani, Victor Arias
Nov 09, 2020 -

Nissan of Downtown L.A. responded

We appreciate both your feedback and your patience. Congrats on your new vehicle and thanks for being a member of the Nissan of DTLA Family. Please let us know should you ever need anything. We're here to help. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

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