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Nissan of Downtown L.A.
Los Angeles, CA
1,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,030 reviews
November 06, 2020
I am never coming back to this location again. Every I am never coming back to this location again. Every single time I have come to DTLA, I have waited hours for something that should take 30 minute I am never coming back to this location again. Every single time I have come to DTLA, I have waited hours for something that should take 30 minutes. The first time was to finance my car; I was there for 5 hours (somewhat understandable but honestly, that is still ridiculous)... The next time, was for my scheduled smog check. I was there for 2.5 hours.. (i was promised on the phone that I would be there for absolutely no longer than 1 hour, and to be clear, there was nothing wrong with the car) Then, I make a 4pm appointment for my first service/oil change, I arrive at 3:30; I waited 4 hours.... I tried one last time for an oil change 5 months later.. I make a 6:30am reservation. I arrive at 6:25, the place is closed. I go get coffee, come back, and they would not honor my reservation. So they put me 6th in a line of cars saying “I should have waited” when I had arrived. And they tell me I will likely have to wait 2 hours. So, I left, and I will never go back. To me, it's simple.. Don't offer reservations if you will not honor them. People make appointments and reservations because they often have work or family obligations. I can't sit around and waste hours of my day to get an oil change. More
by Al
Employees Worked With
Ernesto Flores
November 05, 2020
Bad costumer service was there for oil Change was promised one hour to two hour completion was there for well over 2 hours had to pull back my car with no service donde no ride was offered to me or a promised one hour to two hour completion was there for well over 2 hours had to pull back my car with no service donde no ride was offered to me or any type of apology. More
by MAGDALENOMARTINEZ1
Verified CustomerEmployees Worked With
Desiree Garcia
November 03, 2020
Scheduled an appointment for 10:30. Was seen at 10:55 (there was no system to see if you actually had an appointment, it was just first come first serve regardless). During COVID, the person I was workin (there was no system to see if you actually had an appointment, it was just first come first serve regardless). During COVID, the person I was working with wasn't wearing a mask properly while we were indoors. There was no social distancing. When I was informed the wait would be 2.5-3 hours, and I said that I had reserved a rental car, they told me they were out of rental cars. I don't care that they were out of rental cars, but if you aren't going to have them, why is that an option on your website?? Same with the whole "having an appointment" idea. Why promote these on your website if you aren't going to follow through. When I was told there weren't rental cars, I was told I could either wait or reschedule (because "scheduling" worked so well in the first place). The guy I worked with didn't even seem to care. Not even an apology or an acknowledgement that I had a valid point. In short, I will not be going back. And if you do choose to go, don't bother setting an appointment. More
by Kyra B
Employees Worked With
Sam
October 31, 2020
Recently I got a 2019 RT challenger, after the paperwork they took it to the car to “wash” before I left the lot. They came back to tell me they messed up my roof, paint was chipped and roof was bend in. Th they took it to the car to “wash” before I left the lot. They came back to tell me they messed up my roof, paint was chipped and roof was bend in. They did fix it after a week of owning it. They promised me a rental car meanwhile my car was at the shop. As I’m in the process of getting a rental they told me I have to be 21 to get a rental. I don’t understand how they can sell me a car but not give me a rental after telling me I’m going to get one. I was on foot for a few days More
by e.edgardelreal12
Employees Worked With
Desiree Garcia
October 30, 2020
Thank you so much En algún momento me sentí muy mal dos Thank you so much En algún momento me sentí muy mal dos veces que duelo a la cita que acordamos y a avian vendido el carro que Ena a comprar Thank you so much En algún momento me sentí muy mal dos veces que duelo a la cita que acordamos y a avian vendido el carro que Ena a comprar More
by Lopezismael711@yahoo.com
Employees Worked With
Brenda, Md Rahman, Victor Arias
October 21, 2020
They did a good job on my car and now its running very smooth i can feel it, but one small detail was forgotten and that was to replace my car key which still shows on the screen as low battery! smooth i can feel it, but one small detail was forgotten and that was to replace my car key which still shows on the screen as low battery! More
by JIMMYLOBO11
Employees Worked With
Ace Games
October 21, 2020
This has been the WROST service and experience I have ever had or received and I have a corporate account I can only imagine how they treat others. I brought my Nissan here for some service & Repair and ever had or received and I have a corporate account I can only imagine how they treat others. I brought my Nissan here for some service & Repair and every single time the issue and service got worse and worse. I pay for a service I could of taken it to Midas or any Muffler shop or even another Nissan Dealer but I brought it here because I Figured a dealer like this (Professional looking) would be able to take care of the issue with NO problem, (WRONG) 1st Repair they didn’t have the parts and I had to get the parts from an outside dealer (that was fine I needed then fast anyways) Then after they installed the new parts they charged me for Extra parts & Gaskets that Came with the New parts Boxes only because the installer was in such a hurry they didn’t bother to check inside that was okay it was only $33 Dollars. THEN 2nd time the Parts were rattling and making noise so bought the Nissan back to the deals the installer got under the Vehicle and used a bar (Metal Pipe) to bend things around not sure if that considered maintains or adjustment the rattling did go away for a few weeks. THEN CAME the 3rd time at this point the parts were rattling and making a noise like I was hauling pipes around and the Oxygen sensors (Bank 1 & 2) were going off. So before I decided to take it to Back the Nissan Dealer (Return 3) I took it to a muffler shop for inspection and they explained to me that the pipes were not tighten correctly and there was a Gasket Missing (Remember I was charged extra for these) and the installer had Bent one of the parts with the pipe that may have now caused it to make that worse noise or malfunction. I’m not a mechanic or a muffler installer or inspector I take my vehicle to places were I pay for a service where I image they are charging what they charge me to get the job done correctly because they have trained ASE employees. SO NOW the 3rd Return at this point there now blaming me for not buying the parts there and telling me they don’t warranty other PART and they now noticed that supposedly those don’t fit (WHAT) and now what to charge me EVEN more money to buy the parts there and have everything all redone because they didn’t catch the error the first time. I pay for a service and a result that included consultation and recommendations if they would have said those parts weren’t going to fit at the beginning I would have gone back to the other dealer and made them exchange them. It’s like me bring 17 inch rim tires to have them installed on my 15 inch rims would they of just installed them just to do the work? Now they have damaged the other parts making them unreturnable and have cost me labor and service and parts and even lose of time. At this point I have to contact the B.A.R (Bureau of Automotive Repair) and my credit card company and consumer affairs just to see if this can get this resolved. Don’t trust this Nissan Dealer Avoid it go anywhere else but here save your money and time you’re only asking for problem with this Nissan Dealer and right now (Covid-19) with all that’s happening every can’t afford to be with our their car and paying for faulty repairs and services that cost you even more money. don’t make the same mistake I did and don’t take the change of losing and cost you extra money More
by NothappyWNissian
Employees Worked With
david
October 19, 2020
The Dealership is a great friendly and east place to find a car that fits for each individual. The service department takes the cake they are all very welcoming friendly and honest, even more so quick, on to a car that fits for each individual. The service department takes the cake they are all very welcoming friendly and honest, even more so quick, on top of everything. And they accommodate the needs and wants of their customers. Thank you so much for your services. Specially Ms Helen, she helped us out quick very friendly! More
by YADIRAHRNNDZ01
Employees Worked With
Helen Villafranca
October 19, 2020
Advertisements from website were not offered or once asked about was told was not available. Website advertised free Uber; was told Uber system was not available; no alternative was offered. Also websit asked about was told was not available. Website advertised free Uber; was told Uber system was not available; no alternative was offered. Also website showed car could be dropped off at home and was told that service is rarely available. Miscommunication on how to receive services, was told to remain in the car after having to get out to find a representative; this happened to several customers. More
by GLADYSMIRELES
Employees Worked With
Rafael Arriaza
