Nissan of Downtown L.A.

The service was great, everytime I come here. Thankful for all the great customer service even during Covid I was able to get all my services needed for my vehicle for all the great customer service even during Covid I was able to get all my services needed for my vehicle More

Great customer service.. Alan best person to go when servicing your car.. best deals...he honored by coupons and made a great customer experience.. Nissan of downtown LA best dealership in town servicing your car.. best deals...he honored by coupons and made a great customer experience.. Nissan of downtown LA best dealership in town More

I had a 7am appointment yesterday and arrived right on time to tons of other cars waiting in line onto the street blocking traffic. I called to make sure I’d still be seen and was assured I would. I waite time to tons of other cars waiting in line onto the street blocking traffic. I called to make sure I’d still be seen and was assured I would. I waited an hour in my car before I was helped. An hour wait with an appointment to me is unacceptable. I finally left at 8:30am. 6 hours later, I hadn’t heard from the dealership. My service engine light was on and I just needed to get a diagnosis, no work done. I called and got an update that my diagnosis was done. I wonder how much longer I would have waited had I not called. I came to pick my car up because the quote was too high. While I was waiting for my paperwork to be finished, several people with appointments walked in expecting to be helped. Two different employees told them that they were at capacity for the day and could not be helped. These customers said they had appointments. And these same employees told them to ignore the online appointment setting tool (that I also used) and that it was first come first serve. This is clearly not professional or fair. Why is the appointment setting system even up if your downtown location is not honoring them? I personally would be furious for wasting my time and gas showing up to be told this garbage excuse. They are taking the first however many cars that show up at 7am and screwing the rest of the people who have made appointments. They are operating a first come first serve system that is insufficient- I waited almost 8 hours to get my diagnosis. This needs to be fixed by corporate. Doesn’t it make sense to keep appointments so that you can manage time better? If not, you need to disable the appointment setting feature online and announce that it’s first come first serve. The unprofessionalism at this dealership is astounding. My service rep Samuel was friendly and great, but this just was not an ideal experience at all. More

'SAM' was terrific! Got to me quickly, took care of everything quickly and got me out .. .. Explained everything quickly and was friendly and inviting all morning ~~ THANKS SAM!! everything quickly and got me out .. .. Explained everything quickly and was friendly and inviting all morning ~~ THANKS SAM!! More

My Experience at Downtown Nissan was Great. Edi was amazing! He took his time to listen to what I wanted in both my car and Financing. amazing! He took his time to listen to what I wanted in both my car and Financing. More

My visit was an excellent experience and was very professional and to the point of sale. I knew what i wanted and it made it an easy and good overall transaction. professional and to the point of sale. I knew what i wanted and it made it an easy and good overall transaction. More

Great customer service! The wait wasn't too long. I would like for the coffee machine to have been available while waiting but I understand due to covid19 everything is for health safety reasons. like for the coffee machine to have been available while waiting but I understand due to covid19 everything is for health safety reasons. More

Helen me atendio muy amablemente y excelente para el mantenimiento de mi Nissan Altima me vine alegre y satisfecho que con seguridad regresare nuevamente a Nissan L.A mantenimiento de mi Nissan Altima me vine alegre y satisfecho que con seguridad regresare nuevamente a Nissan L.A More

I really like the service, and the fast process, also love the fact that i was able to drive multiple cars until i decided for the right one. Abraham gave me a very good customer and friendly service, th love the fact that i was able to drive multiple cars until i decided for the right one. Abraham gave me a very good customer and friendly service, thank you. More