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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,004 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,004 reviews

September 03, 2020

pick up new car that was won on the price is right. my visit was great dealer was good on helping me and my wife. More

by foxworthreginald219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember
Sep 09, 2020 -

Nissan of Downtown L.A. responded

It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! We hope to see you both again soon! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

September 03, 2020

Edi Gaser is by far the best salesman at Downtown Nissan! Listened to me, offered recommendations, made the experience so easy! I love my car! More

by KATRINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edi Gaser
Sep 09, 2020 -

Nissan of Downtown L.A. responded

It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Congrats on your new car and we can't wait to see you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

September 02, 2020

The service department was very busy the day I came in for a free oil change. It took longer than expected and my car was scratched. I pointed out that there was a new scratch and they denied it, stating More

by MGINTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
August 27, 2020

MUY SATISFECHO POR EL SERVICIO Y LA ATENCION EXCELENTE POR HELLEN VILLAFRANCA MUY AMABLE TAMBIEN MUCHAS GRACIAS!!!CONGUSTO REGRESARE PARA SEGUIR DANDOLE MANTENIMIENTO A MIS CARROS..... More

by JAMENJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Aug 28, 2020 -

Nissan of Downtown L.A. responded

Gracias por esta critica excelente! Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 25, 2020

Excelente el SERVICIO DE HELLEN VILLAFRANCA GRACIASPOR Excelente el SERVICIO DE HELLEN VILLAFRANCA GRACIAS POR TODO SERVICIO EXELENTE ella es muy Amable Atenta no se Irrita mucha Paciencia tiene GRACIAS More

by LALONSOMORALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Aug 26, 2020 -

Nissan of Downtown L.A. responded

Gracias por esta critica excelente! Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 25, 2020

Issues with the car... some of the staff rude and not willing to listen to my safety concerns. Isamar on the other hand was great... More

by saraida7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Isamar
Aug 26, 2020 -

Nissan of Downtown L.A. responded

While pleased to see you had a quality experience with Isamar, we're disappointed the same can't be said about other members of our team. Should you like to discuss any of the issues that you faced here, please contact me. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

Aug 26, 2020 -

saraida7 responded

I was told my breaks had been changed. I took it in to a mechanic and the mechanic told me the breaks were old and needed to be changed. the lies is what bothers me, because if I am told something will get fixed im expecting it. considering I didn't purchased the car from a street dealer but from a Nissan dealer. used or new the car should be functional and fixed if you are going to be selling it

August 25, 2020

Hi, I was very disappointed in my experience. The majority of the staff did not wear their masks properly covering their noses or mouths. The sales office was full of people, 6ft distancing was not f More

by GINAMARIERUDNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Cabrera, Desiree Garcia, Joe Moran, Edson Velasco, Celso Zambrano
Aug 26, 2020 -

Nissan of Downtown L.A. responded

Gina, We always want our customers to feel safe and comfortable here, which is why this is disappointing to read. I appreciate you bringing this to our attention and we'll be addressing this with our team. Should you like to discuss your experience any further, please contact me. I'm here to help. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 19, 2020

Such an exceptional experience!! From sales to the sales managers. Car was perfect! Price was amazing! Love my new altima. I highly recommend Nissan DTLA More

by george.nino79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Mendoza
Aug 20, 2020 -

Nissan of Downtown L.A. responded

It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We loved your feedback and hope you really enjoy your new Altima! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 18, 2020

I like the service good employees. Everytime I go I get good service and the help me with the service I need. Like the dealership More

by FELIPANOLASCO18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Aug 19, 2020 -

Nissan of Downtown L.A. responded

It truly makes us happy to hear that our team constantly takes such great care of you! We will continue to bring you quality service and help you out with all your car needs. Please contact us again if any problem arises. Thank you! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 17, 2020

This was my first time here for service. I had a pleasant experience. Service did not take a long time. I would definitely recommend this Nissan store to others. More

by MVILAROL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Aug 18, 2020 -

Nissan of Downtown L.A. responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience! Feel free to call or stop by if there is anything else we can do for you! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

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