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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,029 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,029 reviews

August 25, 2020

Issues with the car... some of the staff rude and not willing to listen to my safety concerns. Isamar on the other hand was great... More

by saraida7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Isamar
Aug 26, 2020 -

Nissan of Downtown L.A. responded

While pleased to see you had a quality experience with Isamar, we're disappointed the same can't be said about other members of our team. Should you like to discuss any of the issues that you faced here, please contact me. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

Aug 26, 2020 -

saraida7 responded

I was told my breaks had been changed. I took it in to a mechanic and the mechanic told me the breaks were old and needed to be changed. the lies is what bothers me, because if I am told something will get fixed im expecting it. considering I didn't purchased the car from a street dealer but from a Nissan dealer. used or new the car should be functional and fixed if you are going to be selling it

August 25, 2020

Hi, I was very disappointed in my experience. The majority of the staff did not wear their masks properly covering their noses or mouths. The sales office was full of people, 6ft distancing was not f More

by GINAMARIERUDNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Cabrera, Desiree Garcia, Joe Moran, Edson Velasco, Celso Zambrano
Aug 26, 2020 -

Nissan of Downtown L.A. responded

Gina, We always want our customers to feel safe and comfortable here, which is why this is disappointing to read. I appreciate you bringing this to our attention and we'll be addressing this with our team. Should you like to discuss your experience any further, please contact me. I'm here to help. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 19, 2020

Such an exceptional experience!! From sales to the sales managers. Car was perfect! Price was amazing! Love my new altima. I highly recommend Nissan DTLA More

by george.nino79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Mendoza
Aug 20, 2020 -

Nissan of Downtown L.A. responded

It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We loved your feedback and hope you really enjoy your new Altima! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 18, 2020

I like the service good employees. Everytime I go I get good service and the help me with the service I need. Like the dealership More

by FELIPANOLASCO18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Aug 19, 2020 -

Nissan of Downtown L.A. responded

It truly makes us happy to hear that our team constantly takes such great care of you! We will continue to bring you quality service and help you out with all your car needs. Please contact us again if any problem arises. Thank you! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 17, 2020

This was my first time here for service. I had a pleasant experience. Service did not take a long time. I would definitely recommend this Nissan store to others. More

by MVILAROL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Aug 18, 2020 -

Nissan of Downtown L.A. responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience! Feel free to call or stop by if there is anything else we can do for you! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 14, 2020

Love this dealership since everyone is so professional and kind. They make time go by so fast and they try to get a best deal possible for you. More

by GYOSELIN1209
Recommend Dealer
Yes
Employees Worked With
Andrew Chacon, Helen Villafranca
Aug 14, 2020 -

Nissan of Downtown L.A. responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience! We look forward to seeing you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 13, 2020

the services was very good, the person who help me was nice. well some of them are very friendly, But the person who attend me was so nice like Helen, for me is good service, thank you. More

by JORGEDELEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Aug 13, 2020 -

Nissan of Downtown L.A. responded

It's wonderful to hear that you had an enjoyable experience with us! We look forward to working together again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 13, 2020

I do not recommend Nissan downtown la, they put 3 hard inquiries in my credit, when I told them clearly not to put more than 2 More

by SIOMARALISSETTE
Recommend Dealer
No
Employees Worked With
Ryan, Norma Alvarez
Aug 14, 2020 -

Nissan of Downtown L.A. responded

Thank you for bringing this to our attention. We understand your frustration and would like to learn more about this. Please contact me when you have an opportunity. I hope to hear from you. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 13, 2020

Downtown Nissan have such great customer service. Like they say, first impression is your last. When I purchased my Altima 2003, had such excellent customer service I returned. Today, I’m a value customer More

by 200SX
Recommend Dealer
Yes
Employees Worked With
Norma Alvarez, Richard Cabrera, Ernesto Flores, Mayela Perez, Md Rahman, Yvonne Ruiz, Johnny Achi, Young Park, Victor Arias, Virginia Gutierrez
Aug 14, 2020 -

Nissan of Downtown L.A. responded

We work really hard to make every experience here a special one, and we're happy that we always manage to do that for you. We look forward to serving you for many more years to come! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

August 09, 2020

I love my nissan downtown they are so friendly and give you all the info on whats going on with your car . i feel safe when i leave More

by ANGELALAHARA34
Recommend Dealer
Yes
Employees Worked With
Ace Games
Aug 10, 2020 -

Nissan of Downtown L.A. responded

We work really hard to make every experience here a special one, and we're happy that we've managed to do that for you. Learning of our customers’ satisfying experiences puts a smile on our face and we truly hope that you will visit us again in the future! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

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