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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,004 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,004 reviews

June 13, 2020

You guys need to give the used parts and video for the job you did and charge less not $150 for any diagnostic thats to bad More

by LORENZOMONTES1979
Recommend Dealer
Yes
Employees Worked With
Desk front manager , Rafael Arriaza, Richard Cabrera, Ernesto Flores, Ace Games, Desiree Garcia, Joe Moran, Lance Sobczak, Edson Velasco, Helen Villafranca, Celso Zambrano
Jun 15, 2020 -

Nissan of Downtown L.A. responded

Lorenzo, We're disappointed to see you're dissatisfied with your service experience. I'd like the opportunity to speak to you further about the issues you faced. Please contact me when you have a moment. I look forward to hearing from you. Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 10, 2020

Distincion buen trato al cliente, respeto amabilidad calidad humana se distinguen por su profesionalismo, por su atención al cliente preocupación, atención y se toman el tiempo para escuchar. Gracias More

by LIDIORODRIGUEZ7
Recommend Dealer
Yes
Employees Worked With
Ace Games, Dennis Zaragoza
Jun 11, 2020 -

Nissan of Downtown L.A. responded

Hola Lidio, Gracias por esta revision positiva! Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 08, 2020

First the waited two hour before I got my to go get someone. What so crazy. I normal go to Culver City dealer close no notice wasn't send out. I was just getting a oil change no 850$. I am go somewher More

by SHELIACOE96
Recommend Dealer
No
Employees Worked With
Rafael Arriaza, Richard Cabrera
Jun 09, 2020 -

Nissan of Downtown L.A. responded

Hi Shelia, We appreciate your patience and your feedback. We'll be working hard to make sure basic services are completed in a more timely manner. Should you like to discuss your visit any further, please contact me. Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 05, 2020

Estoy muy complacido por el servicio recibido, es para mi muy práctico tenerlos cerca, y conocer a Denis, Jose, Arturo y otros es confiable dejar mi vehículo en el servicio mientras trabajo. Definitivament More

by TIRSOCABRERA27
Recommend Dealer
Yes
Employees Worked With
Joe Moran, Dennis Zaragoza
Jun 05, 2020 -

Nissan of Downtown L.A. responded

Gracias por esta revision positiva! Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 04, 2020

The service was quick! Very good sales people very wonderful environment!!! Got a great deal ! Amazing car would recommend to any this dealer to anybody More

by WREKITRALP5
Recommend Dealer
Yes
Employees Worked With
Richard Cabrera
Jun 05, 2020 -

Nissan of Downtown L.A. responded

We want nothing but the best for our customers and we're so happy you had such a great car-buying experience with us! We're here for all of your vehicle needs! Feel free to let us know if you need anything in the future! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 04, 2020

Was not very happy with the service, this is the second time that I take the car in for service and part of the oil change service is not done. Had an appointment for 12 (noon) got to the service deportmen More

by JRIVAS0628
Recommend Dealer
No
Employees Worked With
Ace Games
Jun 05, 2020 -

Nissan of Downtown L.A. responded

Hi Jackie, We understand your frustration and appreciate your patience. These services should have been completed and done in a much more timely manner. I'd like to speak to you about this further, so we can make sure this doesn't happen again. Please contact me when you have a moment. I hope to hear from you. Regards, Virginia Gutierrez - Owner Loyalty Manager vgutierrez@dtlamotors.com

May 21, 2020

I went in to downtown nissan dealership and the salesman Nick Chio was so awesome with the help of my new car I won o. The price is right.. More

by mrinnocent3416
Recommend Dealer
Yes
Employees Worked With
Nick chio
May 21, 2020 -

Nissan of Downtown L.A. responded

We are so happy that Nick was able to take care of all of your needs and we're proud to have him on our team. Enjoy your new ride, and should you ever need anything else, please don't hesitate to call or visit us again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 21, 2020

It was awesome customer Service. He listened to our needs Glad with the service we got. He went the x-tra mile to help us with what we where looking for. absolute pleasure and wonderful experience. More

by JRECINOS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GUILLERMO LEON, GEORGE NINO, DAVID ESCOBAR,
May 22, 2020 -

Nissan of Downtown L.A. responded

It's a team effort here every day, as we strive to provide our customers with the best service possible. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 17, 2020

Javier was incredibly helpful and went that extra mile to provide us with the information we were looking for. The staff was friendly and professional. More

by SUSEE.NAVARRO
Recommend Dealer
Yes
Employees Worked With
Javier
May 18, 2020 -

Nissan of Downtown L.A. responded

Javier is a valued member of our team, and we're thrilled to hear he was able to take such great care of you. We look forward to hearing from you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 13, 2020

I really recommend Ace Games he's really helpful and friendly. If you have any questions he will be more then glad to help you. More

by Javier
Recommend Dealer
Yes
Employees Worked With
Ace Games
May 13, 2020 -

Nissan of Downtown L.A. responded

Hi Javier, We are so happy that Ace provided you with a memorable experience! If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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