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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,099 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,099 reviews

October 18, 2025

Nissan of Downtown L. A. takes care of all your car needs. Service department has good service. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Edi Gaser
Oct 20, 2025 -

Nissan of Downtown L.A. responded

Thank you for your kind words, Jen! We look forward to assisting you again at Nissan of Downtown LA!

October 18, 2025

Exelent service very friendly people The place is very clean There is a waiting room with coffee but theres no cookies More

by beatbattre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Oct 20, 2025 -

Nissan of Downtown L.A. responded

Thank you for choosing Nissan of Downtown LA and sharing your feedback with us. It's wonderful to hear the service was excellent and you enjoyed our waiting area. We'll get on those cookies for next time!

October 14, 2025

I came in for my 10 o’clock appointment at 9:40 am. I was told there were at least 60 customers ahead of me. I waited in the waiting room for 3 hours and had free coffee. Nice coffee machine, many choi More

by avanm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera, Helen Villafranca
Oct 14, 2025 -

Nissan of Downtown L.A. responded

Thanks so much for the review and for your patience during your visit! It's wonderful knowing you enjoyed the coffee and that our team made the experience a bit more comfortable. We appreciate your understanding and look forward to making your next visit smoother at Nissan of Downtown LA.

October 12, 2025

Took them two weeks to figure out what was wrong with my car but they did figure it out. No loaner car or offer of rental . More

by maishahunter34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Oct 13, 2025 -

Nissan of Downtown L.A. responded

We’re sorry for any delays, but we’re happy we got to the bottom of the issue. Thank you for choosing Nissan of Downtown LA and for your patience. Let us know if you need anything else.

October 11, 2025

Helen provided great service and it didnt not take long for my service dropped it off and it was done with in a couple hrs More

by Ms Nette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Oct 13, 2025 -

Nissan of Downtown L.A. responded

We're happy to hear Helen took such great care of you and your car! Thank you for choosing Nissan of Downtown LA and for sharing your experience. We hope to see you again down the road!

October 05, 2025

I've been dealing with this location for 12 years. I have purchased and received service . They have always been honest, helpful and professional to me. They are some of the most dedicated individual More

by muffsmommy08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The ladies in the finance office are amazing too!!!, Alan Muniz, Gabriel Perez, Fabian Rivera, Helen Villafranca, David Mares, Osvaldo Orozco, Litzy Carranza
Oct 06, 2025 -

Nissan of Downtown L.A. responded

Thank you for your 12 years of loyalty! We are thrilled to hear our team has consistently provided honest, helpful, and professional service. We'll share your kind words with both our service and sales teams. We truly appreciate your business at Nissan of Downtown LA!

October 03, 2025

I like the hospitality environment, and the service I received from David Mara. And also the service on my car, feel very comfortable knowing the work you guy's do on it is excellent. Thank you!! More

by bennettjohnetta9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares
Oct 06, 2025 -

Nissan of Downtown L.A. responded

We’re grateful for your business and your fantastic feedback about David and our team! We hope to see you again at Nissan of Downtown LA. Safe travels!

Oct 08, 2025 -

bennettjohnetta9 responded

Thank you,

October 01, 2025

Excellent service and friendly staff, definitely will be coming back here for my any car services. More

by kenya melendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Oct 01, 2025 -

Nissan of Downtown L.A. responded

It was our pleasure to assist you, Kenya! Thanks for sharing your wonderful experience. Until next time, safe travels!

September 25, 2025

Courteous and professional staff that answered all of my questions. Wasn’t expecting my car back until the end of the day and it was ready before lunch. More

by Gifford Irvine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Litzy
Sep 25, 2025 -

Nissan of Downtown L.A. responded

Gifford, thank you for sharing your awesome feedback with our team. It was our pleasure to assist you and get your car done in record time. We appreciate your business and hope to see you again at Nissan of Downtown LA!

September 23, 2025

I was informed everything my car needed. Half of it was done that day and the other half my next oil change. Also, the most critical one that needs to be completed now and why. Unbelievable More

by jasond523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Sep 23, 2025 -

Nissan of Downtown L.A. responded

We love feedback like this! Thank you for choosing Nissan of Downtown LA and for sharing your experience with our team. Give us a call if you need anything else!

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