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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,003 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,003 reviews

October 02, 2019

Very bad service After get my new car went to service for Parts installed for my car ,was stolen one box with part,hood with a lot of bird poop,and the worst scratche More

by EREYES1896
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Cabrera, Ernesto Flores, Helen Villafranca
Oct 03, 2019 -

Nissan of Downtown L.A. responded

Please contact me at your convenience as I would like discuss in detail what you outlined in your review. I look forward to speaking with you. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

October 02, 2019

Friendly & Hospitable Your salesman, Francisco was very patient, friendly and hospitable. He made my experience enjoyable and my own. He's a good listener and didn't push t More

by R68MEDINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Martínez
Oct 03, 2019 -

Nissan of Downtown L.A. responded

It's wonderful to hear that Francisco provided you with an outstanding experience and went the extra mile to make sure you got into the vehicle you deserve. Thank you so much for choosing us, and please stop by in the future to let us know how your new vehicle is treating you! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

October 02, 2019

Great people, great service I worked with Celso, Richard, Luis, Amilcar, and Drew buying my new Nissan Leaf. All were most helpful and we were able to get to an agreeable price w More

by crowgeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amilcar, Drew, Richard Cabrera, Celso Zambrano, Johnny Achi
Oct 03, 2019 -

Nissan of Downtown L.A. responded

Your satisfaction means everything to us! We take pride in providing top-notch service and we're so happy to see our team provided just that. Thank you for this outstanding review and we look forward to serving you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

October 02, 2019

Really fast service and customer service The wait time for my service was fast. When I arrived to the dealer I was greeted right away and the person who helped me was friendly. More

by JENNY91VARGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Arriaza, Ernesto Flores, Ace Games, Lance Sobczak, Helen Villafranca, Dennis Zaragoza
Oct 03, 2019 -

Nissan of Downtown L.A. responded

Hi Jenny, We're so happy to read that everything was done quickly and to your satisfaction. We work really hard to make every experience here a special one, and we're glad that we've managed to do that for you. We look forward to serving you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 26, 2019

Great service Every time I need assistance, my services contact person is there to help, helps me on request rental car if necessary. Thank you great service More

by Tdmendoza811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet Gonzalez
Sep 26, 2019 -

Nissan of Downtown L.A. responded

Thank you for stopping by and sharing your experience with us! It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Let us know if you have any questions! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 21, 2019

Service I’m very happy with the service Nissan of DTLA provides, David was very helpful and made my appointment visit very fast and easy. I strongly recommend More

by RUBIINAVA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 24, 2019 -

Nissan of Downtown L.A. responded

Providing 5-star service is our top priority and we're so happy to see that David provided you just that. Thanks for being a part of our Family and we can't wait to serve you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 18, 2019

I buy new tires El trabajo fue exelente llego rodas mis expectativas la alineacio y el balanceo profesionalmente bien. Los services de mantenimiento de mis vehiculos More

by EDDY ALBERTO ALONZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVID MARES
Sep 18, 2019 -

Nissan of Downtown L.A. responded

Hola Eddy, gracias por esta revision positiva! Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 17, 2019

Great Team and Great Service First and foremost I would like to give a shout out to Ernie and Helen over at Nissan of Downtown LA. Ernie and Helen are the best over at Nissan, the More

by OSCARS.89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores, Helen Villafranca
Sep 18, 2019 -

Nissan of Downtown L.A. responded

Hi Oscar, We couldn't be more pleased to hear that Ernie and Helen went above and beyond to make sure your car-service experience went smoothly. Customer satisfaction is what keeps us going and we hope that you will visit us again soon. Please feel free to contact us for any of your vehicle needs! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 16, 2019

I would only recommend Ace Games as their Service Advisor. Ace keeps you informed through yhr whole job. He makes sure the work is done as timely as possible. He is very courteous and professional. He is t More

by PATBOWERS8704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Sep 16, 2019 -

Nissan of Downtown L.A. responded

Hi Pat, We cannot thank you enough for taking the time to share your experience with us! We are so happy that Ace was able to take care of all of your needs and we're proud to have him on our team. We appreciate your business and we can't wait to see you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 16, 2019

Terrible service These people are so inept they can't even get an email address correct. Pay attention to detail if you want to be a five star service. More

by BARBROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norma Alvarez, Mayela Perez, Yvonne Ruiz, Edi Gaser, Young Park, Victor Arias, Virginia Gutierrez
Sep 16, 2019 -

Nissan of Downtown L.A. responded

Thank you for bringing this to our attention. Please contact me with your correct e-mail address. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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