Nissan of Downtown L.A.

Amazing Service Dennis Zaragoza is an invaluable asset and employee to your institution. He went beyond the call of duty to tailor a package for service that was idea Dennis Zaragoza is an invaluable asset and employee to your institution. He went beyond the call of duty to tailor a package for service that was ideal for my budget. Will keep on coming! More

Not going back. I drove in for an unscheduled maintenance. I came in to get my tires rotated foremost. I also got an oil change, after they were done they called a I drove in for an unscheduled maintenance. I came in to get my tires rotated foremost. I also got an oil change, after they were done they called and recommended I get a brake fluid flush (which I got done). When I got my car back from them, my oil filter, oil, and tire maintenance alerts weren't reset on my dashboard. By the time my car could tell me my tire pressure, 3 of them were at 33 psi and one of them was at 38 psi. After getting out of my car and airing out my over inflated tire, I realized they NEVER rotated my tires. More

Check engine light The problem with my car was repaired quickly and correct. The service department was friendly and great to deal with. I recommend all Nissan owners ta The problem with my car was repaired quickly and correct. The service department was friendly and great to deal with. I recommend all Nissan owners take their vehicles there. More

Awesome It’s a good service and helpfully . I think that is best place go here to get a car fixing and . I don’t have any negative about but one negative is t It’s a good service and helpfully . I think that is best place go here to get a car fixing and . I don’t have any negative about but one negative is take to take too long lol More

Ace is amazing Every time I go Ace always makes sure the expectations are met! Always friendly and happy to provide help. Never get the same experience with anyone t Every time I go Ace always makes sure the expectations are met! Always friendly and happy to provide help. Never get the same experience with anyone there! More

Very friendly Made me good sugestión, offered me an Uber to wait at home instead of waiting three hours at service. They also offered me a payment plan for my repai Made me good sugestión, offered me an Uber to wait at home instead of waiting three hours at service. They also offered me a payment plan for my repair and it is pretty cool to have that option. Overall eventhoug it seems like they opened the nissan service back where I used to take my two nissan cars I am staying at Downtown LA Nissan Service. More

SERVICE Service was amazing. Staff was friendly and helpful. Ace did a good job breaking down the work i received an the work i still needed with prices and o Service was amazing. Staff was friendly and helpful. Ace did a good job breaking down the work i received an the work i still needed with prices and options for payments. Overall great place to get your Nissan serviced. More

Great service and great lounge. I received personal and exceptional customer service. The service manager and his TEAM were helpful and accommodating. The lobby lounge had a variety I received personal and exceptional customer service. The service manager and his TEAM were helpful and accommodating. The lobby lounge had a variety of courtesy coffees too. More

SURPASSED MY EXPECTATIONS VERY HONEST. HE GIVES FAIR PRICE.HE GREETS CUSTOMERS. HE CALLS ME WHEN MY CAR WAS READY. USES MY REWARDS. HE GIVES ADVICE ON UPCOMING MAINTENANCE SER VERY HONEST. HE GIVES FAIR PRICE.HE GREETS CUSTOMERS. HE CALLS ME WHEN MY CAR WAS READY. USES MY REWARDS. HE GIVES ADVICE ON UPCOMING MAINTENANCE SERVICE. More

Called to Fix My Blown out Speaker I called and was directed to the service department when I had ask to get the speaker fix the person who answered the phone was not cooperating at all I called and was directed to the service department when I had ask to get the speaker fix the person who answered the phone was not cooperating at all as soon as i answered he put me on hold for 5 minutes and then put me off of hold and was not even talking into the phone but was having conversations with other people ignoring the fact that i am stiil on the phone listening for a reply and when i asked to get the speaker fixed finally he said he does not know if he has the part and i asked if he needed the vin number to find out and he said no that would not help and that i would have to bring the car in and have the car kept here there until monday when it was only saturday that i was trying to go in. All this just to fix a speaker!? how does it make sense to keep a car for 2 days there to get a speaker fixed So since this person clearly did not know xxx they were talking about i went in to talk to someone who knew. I asked the lady if i could get my speaker fixed and she said yes and that she just needed the vin number which made me mad because i was willing to give the vin to the guy i had called earlier but he purposely did not cooperate. Besides that the lady special order the speaker so i can get it fixed next week. Whom ever was the one who answered the phone was very ignorant and uncooperative most unprofessional customer service i dealt with so far. More