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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,004 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,004 reviews

May 13, 2019

Service Ace thank you for helping me. Made me understand all the failure that my car had and help me fix the car thank you once again More

by ALBERTO19508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
May 13, 2019 -

Nissan of Downtown L.A. responded

Hi Albert, We couldn't be more grateful that you took the time to write this review about your last visit with us! Customer satisfaction is our main goal, and it pleases us to hear of your experience! Your business and time are much appreciated! We look forward to working with you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 10, 2019

Thankyou Love the professional service thank you Dave my car was in and out within a few hours as promised. Your the best! See you next time More

by JOCELYNE.ORTIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mares
May 10, 2019 -

Nissan of Downtown L.A. responded

Hi Jocelyne, We're very happy to see that our team got you in and out in no time. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Thanks for this quality review and we hope to see you soon. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 09, 2019

Great service I always dread having to deal with service departments at dealerships...at least until now. These guys went above and beyond to help me out, finding t More

by ZACHARY_THOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
May 09, 2019 -

Nissan of Downtown L.A. responded

Hi Zachary, Thank you so much for this amazing review! Customer satisfaction is our main goal, and it pleases us to hear of your experience! We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 08, 2019

Servicio Pesimo servicio no lo recomiendo...no hacen las reparaciones...q pagas..! Cuando regrese el agente en turno no quiso alludar..y nunca me tomo la llama More

by RENECABRERA80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Zaragoza
May 08, 2019 -

Nissan of Downtown L.A. responded

Hola Rene, Lo siento al leer su experiencia. En Nissan of Downtown L.A., hacemos todo lo posible para ofrecer excelente servicio al cliente. Su satisfacción es muy importante para nosotros. Si hay algo que podemos hacer para ayudarla mejor por favor me déjeme saber. Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 06, 2019

Customer service and understanding Jonathan has assisted me two times already The 1st time with my service and this time with a accidental broken off side mirror He makes you feel More

by 213CRISTINA022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 06, 2019 -

Nissan of Downtown L.A. responded

Hi Cristina, Thank you for writing this fantastic review! Jonathan is an all-star and is constantly going above and beyond to ensure that our customers receive the world-class service that they deserve. We look forward to many more years together! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 06, 2019

One of those strange, difficult to track down noises that never seems to be around when one brings the car in. However, the service writer and mechanic took the time, and solved the issue. Thank you! More

by CHRISTIAN23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeanette Gonzalez, Fabian (Mechanic)
May 06, 2019 -

Nissan of Downtown L.A. responded

Hi Christian, We appreciate you taking the time to leave this thoughtful review. We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience. Let us know if you have any questions. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 04, 2019

Great Buying Experience Edi was professional, knowledgeable, friendly and helpful. Informative but not at all pushy. I felt very comfortable in making such a major purchase More

by brandy52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edi Gaser
May 06, 2019 -

Nissan of Downtown L.A. responded

Hi Brandy, Your review is why we do what we do. Thank you so much for reaching out to us. Edi is a valued member of our team over here at Nissan of Downtown LA, and we're thrilled to hear he was able to take such great care of you. You know you're always welcome to come back to see us anytime you want! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 02, 2019

GOOD CUSTOMER SERVICE I WAS HELPED BY ALAN MUNIZ HE REALLY HELPFUL AND PRODUCTIVE REALLY PLEASED WITH HIS CUSTOMER SERVICE AND I WILL ALWAYS RECCOMEND HIM TO ANYONE More

by VELAZQUEZDAVID42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALAN MUNIZ
May 02, 2019 -

Nissan of Downtown L.A. responded

Hi David, We couldn't be more grateful that you took the time to write this review about your last visit with us! We couldn't be happier to see that Alan went above and beyond to provide you with a quality experience. Should you ever have any questions, please don't hesitate to ask! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 01, 2019

Fast service Good fast service. My car was ready same day, ready to go before days end. The only negative thing was that I was advised after the fact,that due to m More

by KMELENDEZ87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Robles, Norma Alvarez, Ace Games, Mayela Perez, Yvonne Ruiz
May 01, 2019 -

Nissan of Downtown L.A. responded

We're pleased to see that overall your experience was a positive one. We appreciate the feedback regarding the car wash and will be sure that's done at your next visit. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 01, 2019

Great Deal Edi Gaser was great told him what i was looking for and found it..thank you Johnny .and edi anow im driving 2018 versa Thank You I appriciate it so mu More

by maryc9191
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Achi, Edi Gaser
May 01, 2019 -

Nissan of Downtown L.A. responded

Hi Mary, We're so pleased to read your encouraging review! We're pleased to see that Edi and Johnny were accommodating during your car-buying experience and we hope you're loving your 2018 Versa. Glad you had a great experience. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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