Nissan of Downtown L.A.

dropped of vehicle for service my service advisor knows the product keeps me informed if there’s a problem & has my vehicle ready in a timely manner props to Dennis my service advisor knows the product keeps me informed if there’s a problem & has my vehicle ready in a timely manner props to Dennis More

I can sleep better at night I came in with an engine light and no audio sound. Jonathan at DT Nissan was an actively listener and set the diagnosis up with precision. He kept t I came in with an engine light and no audio sound. Jonathan at DT Nissan was an actively listener and set the diagnosis up with precision. He kept the communications channels open the entire time. He put me at ease by assuring things would get resolved. A week later the engine light is off and my audio is my with my new radio unit! I’m ready for a safe road trip! Thank u too Jonathan, The Service Director Lance, and the Technician for solving the issues and helping me give stress another address. More

Horrible Experience I arrived at the dealership at approximately 9:22 A.M. I asked for Ace Games my regular service advisor. I was told he was no in. I was assigned Jon I arrived at the dealership at approximately 9:22 A.M. I asked for Ace Games my regular service advisor. I was told he was no in. I was assigned Jonathan Robles. I advised him of my concerns. H e wrote up the order, so I thought. At 1:30 p.m., 4 hours later I had not heard anything from Jonathan Robles, which was strange, because Ace always keeps me informed of whats is going on. I went to the Service Advisors area and Jonathan was not in the area. I spoke to who I believe was the supervisor and explained to him that I had not heard anything about my car since 9:30 A.M. he got on the phone but was not able to find out anything. He then told me he would continue to check and come to the waiting room. He appeared in the waiting room in about 30 miniutes, stating they thought it was probably my alternator, which was still working, but he would give me an estimate and I could have it replaced if I wanted to. I told him if he was not sure I did not wanted it replaced. I would just like him to bring my car so I could leave as I had been there since 9:30 A.M. and they were not sure what the problem was. After about 1 hour Jonagthan Robles appeared in the waiting room stating he sent me an E-mail with the findings. I advised him that I had not received no such E-mail, he then sent it at 2:49 p.m. I advised him that I just wanted the car so I could leave. I do not believe he submitted the work order when he took it and left me waiting all day with nothing being done to my car. This was my worst experience at Downtown Nissan and I have decided not to return to Downtown Nissan for future service. More

Service The service person who helped me was more than gracious, explain to me everything I needed to know, and treated me with respect. Because of that expe The service person who helped me was more than gracious, explain to me everything I needed to know, and treated me with respect. Because of that experience, I ended up doing all the services he recommended More

Awesome Service... ALWAYS! I love coming to this dealership in particular because it's always fast and friendly service. Ernesto is always very attentive and a great listener. N I love coming to this dealership in particular because it's always fast and friendly service. Ernesto is always very attentive and a great listener. Noticed that he was extremely helpful with every customer that came his way. And it was nice to see how helpful he was to any customer that had concerns. More

Shopping with Edi Edi really made my car buying experience, a good. He was very friendly and offered great customer service. I would definitely recommend this dealershi Edi really made my car buying experience, a good. He was very friendly and offered great customer service. I would definitely recommend this dealership to family and close friends. More

It was excellent ! I have given the rating that I have because the employees give great customer service and they are very efficient with their timing and work. I have given the rating that I have because the employees give great customer service and they are very efficient with their timing and work. More

excellent because the service that they give me its excellent, and I feel really happy!!! the costumer service its awesome, and really friendly!! I recommend th because the service that they give me its excellent, and I feel really happy!!! the costumer service its awesome, and really friendly!! I recommend this service center to friends and family!!! More

Why make an appointment? I had an appointment for 9 am. I left the dealership about 1230. 3.5 hours for an oil change and tire rotation And when I got home I realized I had an appointment for 9 am. I left the dealership about 1230. 3.5 hours for an oil change and tire rotation And when I got home I realized that they didn’t even rotate my tires. What a waste of time and money. More

Excellent customer service Edi Gaser has excellent customer service , patience as long as i known Edi it's been and excellent experience , I recommend all my family and friends Edi Gaser has excellent customer service , patience as long as i known Edi it's been and excellent experience , I recommend all my family and friends to this dealer , Edi is the best polite professional great attitude and so much experience , what can I say he's the best of the best keep up the great work Edi , also my experience with Rafael Rios was great very professional explains everything correctly and has lost of patients excellent customer service I would recommend Rafael to everyone . More