Nissan of Downtown L.A.

Outstanding customer service. I came in to Nissan DTLA because I had a bad experience at another Nissan dealer. When I arrived I was greeted by everyone. The service department mad I came in to Nissan DTLA because I had a bad experience at another Nissan dealer. When I arrived I was greeted by everyone. The service department made sure all my questions where answered and even gave helpful tips for the future. Ernie and Dennis provided me with A+ customer service they explained everything that was going to be fixed within my vehicle. I felt a sense of relief after our encounter. Both Ernie and Dennis went above and beyond to exceed my needs, and they did everything in their power to take care of me. I will continue to take my vehicle to Nissan DTLA for repairs. More

Excellent service Since day one Guillermo has provider excellent service. I am confident that he is providing me with the best service possible, he is knowledgeable and Since day one Guillermo has provider excellent service. I am confident that he is providing me with the best service possible, he is knowledgeable and is always on top of my issues. I will continue to service my car at your facility as long as Guillermo is there! Thank you! More

Great service The last string of interactions I’ve had at dealerships, including Nissan, have been mediocre at best. I was pleasantly surprised by the high quality The last string of interactions I’ve had at dealerships, including Nissan, have been mediocre at best. I was pleasantly surprised by the high quality of customer service, cleanliness, and attention to detail. I’ll definitely be bringing my vehicle back to this location. More

Fantastic experience at DTLA NISSAN Johnnie, Victor and Eugene are incredible. They are the best. Best customer service around! My experience was awesome and I love my 2017 Maxima. Awes Johnnie, Victor and Eugene are incredible. They are the best. Best customer service around! My experience was awesome and I love my 2017 Maxima. Awesome! More

Outstanding customer service After getting us a vehicle from another dealership to accommodate our choice of colors, Edi went all out to get us a Cargo Cover that was missing from After getting us a vehicle from another dealership to accommodate our choice of colors, Edi went all out to get us a Cargo Cover that was missing from the vehicle. All in all the best car buying experience ever! Thank you guys. More

Bad Customer Service When Arrival Guillermo was very friendly. I waited so long for a call back. 2 hours later i called to ask if my car was done where Susy answered the p When Arrival Guillermo was very friendly. I waited so long for a call back. 2 hours later i called to ask if my car was done where Susy answered the phone and was not helpful at all. She coulnt assist or ask another employee to see if my car was done. She denied to ask someone else as her response was only Guillermo can help you nobody else. Poor customer service from her part. Not going back to this Nissan More

ACE GAMES I want to Thank ACE this guy is the man! He knows everyone very well and he tells you straight forward what you need. This guy deserves a raise or a p I want to Thank ACE this guy is the man! He knows everyone very well and he tells you straight forward what you need. This guy deserves a raise or a promotion! Keep it up ACE! I’ll be coming back soon. More

great I though if was very friendly did not feel nervous I had coffee and my sales person and the manger where very friendly . Every person I dealt with was I though if was very friendly did not feel nervous I had coffee and my sales person and the manger where very friendly . Every person I dealt with was very professional and nice More

Exelent serviceloved the way the handled my service needs. I love all the personal very nice and exelent customer service.loved everyone was very nice and very professional and would hihjley recomend downtown I love all the personal very nice and exelent customer service.loved everyone was very nice and very professional and would hihjley recomend downtown nissan for all your car needs. More

Maintenance was done to my satisfacion. My service was done relatively quick and the service representative was very courteous. The reps were very attentive and were quick to come out as I My service was done relatively quick and the service representative was very courteous. The reps were very attentive and were quick to come out as I pulled my vehicle into the service area. More