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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,009 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,009 reviews

January 13, 2019

Very good service ! We came in with an idea of what kind of vehicle we were looking for and with the help of Rafael we found the perfect one! Thank you so much Nissan of More

by MARIA_CELESTE95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Rios
January 12, 2019

It was a very good experience to buy a car at this dealer It was a vey good experience buying a car from this dealer and the people were really nice and patient with us when we were discussing about the car w More

by MBAENA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose luis soto
January 10, 2019

Customer satisfaction is very improtant to them! They went above and beyond to help me! From service needs to pricing and a coutesy vehicle. Thank you Ernie and Guillermo. I really appreciate everyt More

by TGOEBEL.MEDICAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie, Guillermo
January 10, 2019

GREAT Customer Service I have own 5 Nissan Altima's. I take my car to Nissan of Downtown because of the continued good customer service experience I receive. Additionally, More

by JUST4MZKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo - 5 star experience!, Ernesto Flores, Helen Villafranca
January 09, 2019

Excellent Service Took my car in because of some mechanical issues, they resolved the problem in a timely matter and very professional. Ernie in the service department More

by JUAN.SICAIROS1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores
January 07, 2019

Excellent The service here is the best service we have ever received in a car dealership ever. I really recommend this place to anyone. If you are looking to bu More

by Andrea_r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isamar Espina, Rafael Rios, Edi Gaser
January 07, 2019

Oil & Fliter Change Went in last min on a Saturday and had my doubts about having my car serviced, honestly thought I might have been asked to come back but it was the co More

by 213CRISTINA022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores
January 07, 2019

Vehicle service Friendly, timely, professional. My advisor Jeanette kept me informed throughout and explained the work done when I picked it up. Overall very pleased More

by Deecarstuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette Gonzalez , Lance Sobczak
January 05, 2019

Worst dealer ever Bad dealer I did not like the service j Moran is the worst. Will not recommend anybody to go here. Instead of helping us they ruins us more. More

by ROBERTOAVALOS8072
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Moran
Jan 20, 2019 -

Nissan of Downtown L.A. responded

Dear Roberto, We do not want anyone to leave our dealership believing we have not made every effort to make their experience an enjoyable one. At Nissan of Downtown LA, our focus is to provide consumers with excellent customer service. Having said that, I would like to thank you for the candid feedback on your experience with J Moran. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with J Moran to review your experience with him, and see how we can prevent this happening in the future. Sincerely, Johnny A. Internet Director Nissan of Downtown LA.

January 04, 2019

Simply awesome Got my vehicle in at 9:00 a.m. got it back exactly 2 hours later as promised. Very friendly and prompt service. Highly recommended. More

by Johnny2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Sobczak
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