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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,009 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,009 reviews

January 02, 2019

Good service Good sales representative he was friendly and very detail to explain all about what the vehicles had to offer and also good finance service expla More

by PRINCES4000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Moran
January 01, 2019

Awesome Service! Thank you, Ernie for all your help! You truly care about your clients and it’s greatly appreciated. You are my go to person in the service dept. becau More

by MARI_SS316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores
January 01, 2019

Maintenance I give it a five star rating because the staff was friendly and made me feel like family. Even though I did not have an appointment I was still taken More

by TOMEARGENIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Beltran, Richard Cabrera, Ernesto Flores, Jack Hernandez, Edson Velasco, Celso Zambrano, Edi Gaser, Young Park, Victor Arias
January 01, 2019

Great job by John John was a great help, he would call me for any new car updates, John did a follow up with me and my wife. This car is for my son who will be going t More

by NINA.SMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Norma Alvarez
December 31, 2018

Excellent Servicd The service staff was friendly, professional, and fast. The entire process was quick and painless. The dealership was clean, the waiting area was comf More

by WAYNE CASTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo
December 31, 2018

Good experience Overall it was good experience. I expected car will also be washed along with service but it didn't happen though but it is fine. More

by GAN.MIT08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Arias
December 31, 2018

Excellent Customer/Sales and Finance services provided Both person gave us a very polite, accurate and very excellent Customer/Sales and Finance services on the time of our purchased. Highly recommended pe More

by dyezriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Cruz, Edi Gaser
December 31, 2018

Excellent service The check engine soon light was on for a few days and couldn’t figure out what was wrong. Took my car in to have a service professional evaluate and t More

by BLAQMETALIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
December 31, 2018

Horrible experience Took my nissan titan 2017 hd to service my panel lights where on, it was 3 times to servir departament manager ernesto did not focus on the problems d More

by 12054ISM
Recommend Dealer
No
Employees Worked With
Ernesto Flores, Luiggy Tapia
Jan 20, 2019 -

Nissan of Downtown L.A. responded

Dear valued customer, On behalf of our dealership, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. I spoke with the service supervisor who worked on your vehicle, and if you are open to discussing this issue in further detail, please contact me at your earliest convenience. Thank you for alerting us to this issue, as your feedback can only help us in preventing this from happening in the future. Sincerely, Johnny Achi Nissan of Downtown LA

December 28, 2018

Bring a lot of patience I went back several times to get the Permaplate applied, the tow hitch installed & will come back 1 more time for the anti theft device. It's a long More

by Patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anwar Saleh, Nathan Tran, David Mares, Will Cruz, Helen Villafranca
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