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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,005 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,005 reviews

December 17, 2018

Check engine light on My car's check engine light activated last Saturday. I immediately took it to this dealership and even though it was around 1pm and I thought it wou More

by H3ctoR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Escobar, Celso Zambrano
December 14, 2018

Great service! They were very friendly, took great care of my car, and even made sure the service got done quickly so I could get to work. Thanks Oscar and DTLA Niss More

by splatalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Escobar
December 14, 2018

Nismo check up it was shaking My Car drives alot better it was a lil shaky when i rolled up the windows & the axle made noise when i changed gears but it seems fine now ...Thank yo More

by QBMAYRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian, Ace Games
December 14, 2018

Great Customer Service I was very pleased by my Service Advisor Ace Games. He greeted me with a smile and answered all my questions and concerns with adequate answers. He we More

by VELASCOPRISILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
December 13, 2018

Great place Wonderful Customer service from Andrea Palacios great person he took care of me and my family I felt welcome. He put in a great work and very friendly More

by MADIJAITEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Palacios, Young Park
December 13, 2018

Great service Great welcoming and service ! Dennis and Julio took good care of my car !dennis answer all my questions , he has such great customer service skills More

by VARGASYADIRA91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
December 12, 2018

Worst customer experience ever! I’ took my car 4 times to get the heater fixed but they ordered the wrong parts twice! Kept my car overnight and didn’t offer rental service. I call More

by BANEGASMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar
Jan 20, 2019 -

Nissan of Downtown L.A. responded

Dear Banegasmike, We are sorry to hear that you had a less than excellent experience in our sales department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Johnny Achi Nissan of DTLA

December 11, 2018

Customer service is. Amazing Dennis Zaragoza Dennis Zaragoza is my number one. He provided helpful advice thank you Dennis Zaragoza . Is always the best customer service. Dennis Zaragoza 💯 More

by ASCENCIOSONIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
December 11, 2018

Great customer service Fast efficient, friendly, and polite. Whenever I go to get my car service denise always have a positive attitude. Never a dull moment and he knows how More

by FLOWERSB52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
December 11, 2018

Great customer service The people who work their are very great and actual show concern on the things that are concerning me with my car. The wait time is made easier with More

by INEZ1V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Arriaza, Victor Arias
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