Nissan of Elk Grove

I worked with Karen on line to compare models of cx7i sports and touring .I was also interested in follow up,knowledge and pricing. Karen was really on top of it in all areas. She presented a model of a sports and touring .I was also interested in follow up,knowledge and pricing. Karen was really on top of it in all areas. She presented a model of a vehicle that I found was exatly what I was looking for when I checked it out at the dealership! I made an appointment with Anthony on Karen's recommendation. Anthony did an excellent job on his end of the transaction in presenting the Dealership and the vehicle. The pricing was what I expected and remained firm. A little delay to get financing going. Anthony kept my wife Peggy & I entertained during that time. All in all the best car buying experience I have had period! Thanks Duane More

I enjoy working with Cruz whenever I have to come in for service. She has my best interest at heart so she makes sure that I get the best rates possible and that the work is done to my satisfaction. Thank y service. She has my best interest at heart so she makes sure that I get the best rates possible and that the work is done to my satisfaction. Thank you...She is a KEEPER! Ms. Pat Young More

If I had my own auto dealership I would run it just the way Nissan of Elk Grove Ca.I though everybody did a outstanding job. way Nissan of Elk Grove Ca.I though everybody did a outstanding job. More

Cruz (gosh I hope I'm spelling her name right!) is a joy to work with. She is always upbeat and very easy to work with. She is the reason I decided to buy my new car at Elk Grove Nissan. I can't imagine wor to work with. She is always upbeat and very easy to work with. She is the reason I decided to buy my new car at Elk Grove Nissan. I can't imagine working with any other service adviser. More

crushe showz has always been helpful and she is familar with us which make us feel comfortable when we have to bring our cars in for service.we have four nissans that are serviced by you. with us which make us feel comfortable when we have to bring our cars in for service.we have four nissans that are serviced by you. More

This was my first service visit after buying a new car from this dealer. I was early for my appointment, and then I sat in the waiting area too long waiting for my turn. The inexplicable part of the morni from this dealer. I was early for my appointment, and then I sat in the waiting area too long waiting for my turn. The inexplicable part of the morning was that from the time I arrived at the dealer until their courtesy shuttle dropped me off at my work address, it was nearly 3 hours since I had arrived. That seems excessive to me. More

Cruz took very good care of me very kind and frendly, had to wait more than 2 hours long time for oil change......overall great service great experience! to wait more than 2 hours long time for oil change......overall great service great experience! More

UNBELIEVABLE SERVICE I bought a 2009 370Z and UNBELIEVABLE SERVICE I bought a 2009 370Z and purchased the maintenance package from this dealer and have not regretted it one bit. Most recently UNBELIEVABLE SERVICE I bought a 2009 370Z and purchased the maintenance package from this dealer and have not regretted it one bit. Most recently I noticed I started loosing pressure in both of my rear tires and took it to Nissan of Elk Grove on a Saturday without an appointment (40 miles away from my home and past two nissan dealers) just so I could be in a place that has always treated me with first class service. I've worked with Cruz before, and I was so lucky to have her work with me again. She is a miracle worker. My single experience this past week was so exceptional, it just cemented the fact that I can only have my car serviced here. Long story short, both rear tires needed to be replaced due to nails and was provided a rental car. It took a few days to get the tires in town, and the expected cost was going to be $1000. I don't know how Cruz did it or if it was even legal, but my cost was half that! She spent over an hour trying to ensure that I got the most benefit out of my maintenance package. Un-freaking-believable. Who does that? Who spends an hour of their time towards the end of the day without even having eaten lunch earlier in the day just to save me so much money. Again, Cruz is unbelievable! I don't know how to thank her and the service I've received at Nissan of Elk Grove. No question I'm going to stay loyal to this dealership. More

I did not talk with a service tech about the installation of my stereo deck. No walkthroughs or explanations. Also I did not get the added-on Mechanical Service Contract cancelled and refunded. I was told th of my stereo deck. No walkthroughs or explanations. Also I did not get the added-on Mechanical Service Contract cancelled and refunded. I was told that the only refund that I could get was to be applied to the principal balance and not lower monthly payments or a check for the bill I was told that It could take seveal months to see any adjustments on my statement of which I have not yet seen. More

Cruz went above and beyond helping us with our 45,000 mile service that turned out we needed new rear brakes and tires. She help desk get the best deal possible, and even allowed us ( with permission fr mile service that turned out we needed new rear brakes and tires. She help desk get the best deal possible, and even allowed us ( with permission from the higher ups) to postdate our check so we could get that work done even though we had not been paid yet ( from my job). She also put us in a larger rental that was covered by Nissan over the Easter holiday while they were working on our car because we were worried about our 6 1/2 month old daughter ( since we had to drive over 100 miles to San Jose and back). Cruz will be the service advisor that we always ask for from now on, we will always recommend Nissan of elk Grove and especially her to anyone that asks us. Thanks so much! Melissa and Mike Gray More