Nissan of Elk Grove

I appreciated the friendliness and approachableness of the car salesman. I also liked the fact that I was asked to take the car I was looking at for a test drive before I even asked! I didn't feel press the car salesman. I also liked the fact that I was asked to take the car I was looking at for a test drive before I even asked! I didn't feel pressured when buying the car and I felt that my needs were being met. When sitting down with the finance rep (sorry I forgot the name)I thought the meet with him was very informative and honest. I have to say my first time buying a car experience was great and Nissan has left a very good impression after my first encounter. More

Tina was very easy to with and seemed genuine in her concern for my car in discovering my problem. I would normally get my car serviced at this dealership because it is close to my home but with staff concern for my car in discovering my problem. I would normally get my car serviced at this dealership because it is close to my home but with staff like Tina you are guaranteed my return. Thank you! More

I live in Vacaville and work in South Sacramento. I purchase my car from your dealership because of the service I got during my on-line purchase. Since that time every interaction has been to the Norst purchase my car from your dealership because of the service I got during my on-line purchase. Since that time every interaction has been to the Norstrom level of service. In this day and times I look for the best service at the best price and further that I look for the best quality. I am able to find this at Elk Grove Nissan. During my visit every staff member was happy and more then eager to help. I was never standing more then one minute before some one would ask if I needed help! I know that I will always bring my car back for service as long as this level of service is maintained. I have always refered my friends and family to purchase from your dealership for the reasons above! Please keep up the great work! More

Well I was very satisfied with my service and I was ok with your request for a survey of my visit until you required me to do at least 250 characters. I am really pissed off by your requirement for this with your request for a survey of my visit until you required me to do at least 250 characters. I am really pissed off by your requirement for this xxxx thing to be 250 characters. If you really give a xxxx about your customer and his time, don't require him/her to do 250 characters; that's is just rediculous. If you want me to ever reply again about my satisfaction of service, don't require me to meet a certain standard, ie 250 characters. The following was what I first thought: Very satisfying visit. Especially like the availablility of beverage in morning and even in afternoo visits. More

My new 2009 Altima's power moonroof was making some kind of grinding sound when being closed so I brought it in to Nissan of Elk Grove to have it checked out. They determined that the moonroof panel needed of grinding sound when being closed so I brought it in to Nissan of Elk Grove to have it checked out. They determined that the moonroof panel needed to be changed. They ordered the part and got it within the week. They applied the new panel and the grinding sound was gone. The moonroof opens and closes so smoothly now. Thanks Nissan of Elk Grove. More

We have received nothing but excellent service ever since we purchased our car last 02-29-09. The staff have been very friendly, courteous and accomodating not to mention knowledgeable of all our individual we purchased our car last 02-29-09. The staff have been very friendly, courteous and accomodating not to mention knowledgeable of all our individual needs. We are proud owners of this Nissan Sentra. More power to all of you. Thank you. James and Aurora Foresee More

brought the car in for a very loud road noise , the noise is still there its very load on city streets and louder on the highway, the service dept did change some parts and put different used tires on the ca is still there its very load on city streets and louder on the highway, the service dept did change some parts and put different used tires on the car it doeesnt appear it was any of those things as it still noisey ( kind of like a grinding sound in the front end ) ...... More

Two notes: I had the timing belt, radiator, and water pump replaced. I forgot to ask for new fanbelts, which had to be removed and replaced to get to the timing belt and water pump. The mechanic noted wo pump replaced. I forgot to ask for new fanbelts, which had to be removed and replaced to get to the timing belt and water pump. The mechanic noted worn out fanbelts on the receipt but Tina never mentioned it to me during several phone calls. Obviously I would have replaced the fan belts if I had been reminded, since they were part of the work being done. Second item: I requested the antenna be looked at. Apparently in examining it the antenna motor and mast were put in a state that caused a constant grinding noise when the ignition was on. It was loud enough that I am surprised the car was returned to us in that state. On the other hand, when my wife returned the car right after picking it up (she drove only a couple of blocks away), Tina offered to replace the antenna for the cost of the part (no labor), so in the end I give her credit for handling it well. More

In all my experience with service folks, incl. Mercedes and Lexus, Cruz has by far outshined them all. She is professional, helpful and knowledgeable. I could have shopped the price at other auto shops, bu and Lexus, Cruz has by far outshined them all. She is professional, helpful and knowledgeable. I could have shopped the price at other auto shops, but I knew Cruz would assure a great experience More

i like going to the dealer and having my car serviced and any work it needs done and they wash the car after they service the car and make sure there is no problems.they have very good service reps and they any work it needs done and they wash the car after they service the car and make sure there is no problems.they have very good service reps and they do there job very good and i am happy that when i need it serviced i just make an appointment. More