Nissan of Elk Grove

We bought like 5 or 6 cars from this dealer already. We kept coming back because of the proffessionalism the dealer shows us especially the finance manager, Warren Santos and the salesman, Huwi. Accomodati kept coming back because of the proffessionalism the dealer shows us especially the finance manager, Warren Santos and the salesman, Huwi. Accomodation is really a great experience from Mr. Santos and this dealer, not to mention their aftersales which is equally great! I'm very sure we'll be seeing you guys again and again in the coming years to come. Thank you Warren, Huwi and all the staff of Nissan of Elk Grove!!! More power!!! More

I was not happy about the price. When I purchased this car in 2007, I was given all these coupons and I thought it was a nice gesture. Then when you have to do something like this 15,000 mile check-up, y car in 2007, I was given all these coupons and I thought it was a nice gesture. Then when you have to do something like this 15,000 mile check-up, you cannot use the coupon. I have 4 or 5 coupons that state $80.00 value towards an inspection and yet you cannot use these coupons. So when am I suppose to use them??????. Also the car was suppose to be washed and vacuumed and it was washed but not vacuumed. I am still waiting on a replacement for my bluetooth system that does not work right that I paid so much money for. Now that we have to be handsfree, it causes me a major problem because I am a realtor and need my phone to be in good working order. The staff was very friendly and courteous. Terri Maino More

I recently purchased a 2009 Maxima from Elk Grove Nissan on 10/31/2008. I initially contacted NISSAN of ELK GROVE via their Internet Department. After several e-mails with Ricardo Dewey, I arranged for a t on 10/31/2008. I initially contacted NISSAN of ELK GROVE via their Internet Department. After several e-mails with Ricardo Dewey, I arranged for a test drive on a Monday evening. Upon arriving at the dealership and meeting Ricardo, I was introduced to Product Specialist Lucy Cortez. On the test drive, Lucy was able to answer ANY questions I had about the Maxima and its many luxury features. She also encouraged me to take an extended test drive just to get a better feel for the car. I let Lucy know that I was ONLY there to test drive the Maxima since I was still in the comparison shopping mode. When we got back to the showroom I let Ricardo know that after I test drove my other option (2009 Honda Accord Coupe), I would get back to him. Not once during the entire 1 hour experience did neither Lucy, nor Ricardo applied ANY sales pressure. None whatsoever. Since my previous encounters with other new car sales folks have generally been very negative, this was highly refreshing & unexpected. After test driving the Accord, I decided to go with the Maxima. I contacted Ricardo to arrange one more test drive before I fully committed to purchasing the Maxima. After the drive with Ricardo, the next steps were to bang out a deal that included trading in my immaculate 2003 Maxima SE. Ricardo made the negotiation process easy. No pressure, just a fair & smooth process. Ricardo is a very low key, honest sales rep. Once I deal moved to the Finance Department and Warren Santos. In the past, this has always been the most “painful” part of the purchase process. Usually, the Finance guy wants to slam you with all types unnecessary add-ons such as Paint Protectant, Leather Protectant, extra anti-theft devices, etc. Warren did NONE of that. The ONLY add-ins I wanted was the NISSAN backed extended warranty, and gap insurance. That is ALL I wanted, and that is all we discussed. Warren hooked me up with fair price for both items. Warren was a very professional, easy going guy. Robbie Kwock was in charge of delivery of my new Maxima. He was responsible for guiding me through how to use & understand ALL the options that came on my FULLY loaded Maxima, Robbie was patient, clear & concise with all his explanations. He also offered his future services should I need assistance with any features that may cause me issues somewhere down the road. The whole sales & finance team at NISSAN of ELK GROVE made this one of the best car-buying experiences I have ever been through. The team delivered first-class customer service. Keep up the excellent customer service NISSAN of ELK GROVE. D. Shimabukuro More

Cruz was helpful in explaining the process and very friendly. Khang was very knowledgeable in explaining the problem and what was causing the issue. I have no complaints and no suggestions as both Cr friendly. Khang was very knowledgeable in explaining the problem and what was causing the issue. I have no complaints and no suggestions as both Cruz and Khang were very impressive with their service. More

The customer service provided by Mike and the rest of the staff was great. The service team quality of work was shown by the fixes made to our vehicle were completed as needed. They also completed a green ca staff was great. The service team quality of work was shown by the fixes made to our vehicle were completed as needed. They also completed a green care isnpection. The entire staff ensured we were happy. The customer lounge is clean and offers snacks and beverages, which is nice. You could not beat the price either. When you put these al together it equals an expectional experience! Thanks again to Mike. More

Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful. This will stop me from completing your survey again More

I made an appointment online to find that I didn't have an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services, I assumed my car was fixed so I didn't check to see if it had been until the next morning, but low and behold it wasn't fixed at all. I called the next morning and to come in again. When picking up the car the 2nd time we'd talked to Danny Singh the tech who gave tips on how to prevent my problem. It doesn't work reliably so to this day I still have the problem. I'm reluctant to take my car back in and possible pay again for the time and effort for something they apparently don't have the expertise to fix. More

I noticed that the oil change showed my next visit should be at 73500 but I brought my car in at 70898. I felt like they were trying to get me to spend more $ sooner by bringing my car in earlier than neede be at 73500 but I brought my car in at 70898. I felt like they were trying to get me to spend more $ sooner by bringing my car in earlier than needed. Wehn I called, they said it should be every 3500 miles for an oil change but previously, they've been recommending 5000. I don't know why this happened. I felt taken. More